Collaborate with leadership, digital operations and IT teams to transform communications systems and establish centralized solutions for improving customer communications and engagement. Determine financial business cases technical specifications and process models for project prioritization and implementation.• Technical project manager and process expert leading IT Agile development teams.• Establish baseline data, metrics and reporting to track process improvement impacts.• Lead process mapping efforts documenting legacy and proposed solutions.• Implement high availability automated solutions solving for a high volume of digital communication failures.• Project manage enterprise and cross functional technical initiatives.

Direct the development and execution of business transformation strategies focused on customer experience, enhanced productivity, efficiency, and cost management. Leverage Six Sigma methodology and business intelligence solutions to identify and facilitate process changes. Devise and present recommended change strategies to stakeholders. Drive program and project management aligned with established organization objectives. Provide strategic administration of team resources leveraging Agile processes. Gather and analyze data to generate comprehensive reports. • Championed the execution of critical process changes generating a $44MM annual savings in EBITA. • Led high performing business and IT resources focused on the analysis, execution, tracking, and measurement of costs savings programs.• Created a 22% increase in digital engagement and 50% increase in digital communication efforts. • Practiced all Six Sigma methodologies, data gathering, analytics, and project management functions.• IT systems, process and technical expert for metrics and solutions architecture.

Oversee the delivery of a diverse portfolio of software engineering initiatives. Analyzed national requests to determine, prioritize and define resource and budgetary impacts. Accountable for the evaluation of technical products and gap analysis. Administered project RFPs. Built and managed a dynamic team driving an end to end RFP process. Collaborated with legal teams to drive the RFP award and deployment. • Spearheaded the development and implementation of a $40MM enterprise wide software ERP. • Engineered a request administration process spanning national engineering and operations. • Enhanced user satisfaction across the NSS portfolio through the installation of a feedback/advocacy process. • Project manage enterprise and cross departmental software initiatives.

Product owner for 10 unique software solutions directly managing the entire software development life cycle process, customers, development and operational resources. • Managed customer requirements, feature prioritization, user acceptance, feedback and SLAs.• Resource and performance management for all development, quality and operational team members.• Established documentation and testing requirements.• Accountable for quality, reliability, roadmaps, rollout plans and training initiatives.