Lawrence Bulaong Email & Phone Number

Makati, National Capital Region, Philippines

• Third Level Support for any robot-related issues.• Provides technical consultancy and expertise for troubleshooting and resolution for issues or requests.• Back-end troubleshooting and resolution for complex issues escalated by 1st Level of Support Teamwhich are not described in TPA Robots Wiki Documentation or demand 3rd level support’s privileges.• Perform medium to complex Normal Changes assigned by the Team, Ops, and Tech leads.• Develops, tests and implements… Show more • Third Level Support for any robot-related issues.• Provides technical consultancy and expertise for troubleshooting and resolution for issues or requests.• Back-end troubleshooting and resolution for complex issues escalated by 1st Level of Support Teamwhich are not described in TPA Robots Wiki Documentation or demand 3rd level support’s privileges.• Perform medium to complex Normal Changes assigned by the Team, Ops, and Tech leads.• Develops, tests and implements permanent fixes as a result of problem management process.• Trach state of enhancement and ensure that is closed after Hypercare.• Oversee the enhancements or bug fixes of L1/L2.• Analyze enhancement needed for robots.• Checking of ticket’s SLAs.• Host weekly planning and retrospectives. Show less

• Monitoring and controlling of the RPA Bots• Following the reactions and handling procedure for alerts and notifications• Incident Management and Problem Management (scripts related)• Reporting and Analytics based on the RPA Software Reporting capabilities through the ManagementConsole• Liason with the Software Vendor• Collaboration with Business Analysts in defining the to be automated process• Create the Solution Design Documentations• Configure UiPath Bot… Show more • Monitoring and controlling of the RPA Bots• Following the reactions and handling procedure for alerts and notifications• Incident Management and Problem Management (scripts related)• Reporting and Analytics based on the RPA Software Reporting capabilities through the ManagementConsole• Liason with the Software Vendor• Collaboration with Business Analysts in defining the to be automated process• Create the Solution Design Documentations• Configure UiPath Bot Solutions• Enable and support UAT and any form of relevant testing• Support architectural and design activities where needed• Deliver 3rd Level Services to the Operation Teams and support Bug Fixing Show less

Philippines

• Monitors ServiceNow for any incoming Incident or Request ticket raised and assigns to themselves.• Monitors and assists High Priority robots and ensure that they finish end to end successfully without anyissues.• Monitor Orchestrator to ensure that there are no pending robots and make sure stopped robots are runagain.• Monitors RPA Support mailbox for any incoming e-mails.• Answers short and quick email queries; otherwise, routes the sender to create a ticket in… Show more • Monitors ServiceNow for any incoming Incident or Request ticket raised and assigns to themselves.• Monitors and assists High Priority robots and ensure that they finish end to end successfully without anyissues.• Monitor Orchestrator to ensure that there are no pending robots and make sure stopped robots are runagain.• Monitors RPA Support mailbox for any incoming e-mails.• Answers short and quick email queries; otherwise, routes the sender to create a ticket in ServiceNow forassistance.• Performs first level investigation of any incident tickets raised in ServiceNow. If a deeper level ofinvestigation is needed, tickets should be escalated to L3.• Perform Normal Changes assigned by the Team, Ops, and Tech leads during Planning• Track Effort Hours for Enhancements (Standard, Emergency, or Normal Changes) in Azure DevOps• Track state of enhancement and ensure that it is closed after Hypercare. Show less

Makati, National Capital Region, Philippines

• Code, test and troubleshoot programs utilizing the appropriate hardware, database and programmingtechnology.• Design, build and maintain high performance reusable and reliable C# - Enhanced a web-based system by transitioning an obsolete webcam feature from Flash player to HTML5 type. - Developed monthly scheduled push reports and implemented corresponding stored procedures to facilitate seamless report generation. - Developed a… Show more • Code, test and troubleshoot programs utilizing the appropriate hardware, database and programmingtechnology.• Design, build and maintain high performance reusable and reliable C# - Enhanced a web-based system by transitioning an obsolete webcam feature from Flash player to HTML5 type. - Developed monthly scheduled push reports and implemented corresponding stored procedures to facilitate seamless report generation. - Developed a Windows Service Application to transfer a CSV file to an SFTP Server through automated dumping processes. - Developed monthly scheduled push reports and implemented corresponding stored procedures for the reports using ASP.NET.• Ensure the best possible performance, quality and responsiveness if the application.• Identify and correct bottlenecks and fix bugs.• Help maintain code quality, organization and automation.• Write new program code using prescribed specifications.• Analyze performance of programs and take action to correct deficiencies based on consultation withusers and approval of supervisor.• Write and maintain coding documentation.• Document programming problems and resolutions for future reference.• SQL Optimization• Support on Clients Show less