Lawrence Bulaong Email & Phone Number

Makati, National Capital Region, Philippines

• Third Level Support for any robot-related issues.
• Provides technical consultancy and expertise for troubleshooting and resolution for issues or requests.
• Back-end troubleshooting and resolution for complex issues escalated by 1st Level of Support Teamwhich are not described in TPA Robots Wiki Documentation or demand 3rd level support’s privileges.
• Perform medium to complex Normal Changes assigned by the Team, Ops, and Tech leads.
• Develops, tests and implements… Show more
• Develops, tests and implements permanent fixes as a result of problem management process.

• Monitoring and controlling of the RPA Bots
• Following the reactions and handling procedure for alerts and notifications
• Incident Management and Problem Management (scripts related)
• Reporting and Analytics based on the RPA Software Reporting capabilities through the ManagementConsole
• Liason with the Software Vendor
• Collaboration with Business Analysts in defining the to be automated process

Philippines

• Monitors ServiceNow for any incoming Incident or Request ticket raised and assigns to themselves.
• Monitors and assists High Priority robots and ensure that they finish end to end successfully without anyissues.
• Monitor Orchestrator to ensure that there are no pending robots and make sure stopped robots are runagain.
• Monitors RPA Support mailbox for any incoming e-mails.
• Answers short and quick email queries; otherwise, routes the sender to create a ticket in… Show more
• Answers short and quick email queries; otherwise, routes the sender to create a ticket in ServiceNow forassistance.

Makati, National Capital Region, Philippines

• Code, test and troubleshoot programs utilizing the appropriate hardware, database and programmingtechnology.
• Design, build and maintain high performance reusable and reliable C# - Enhanced a web-based system by transitioning an obsolete webcam feature from Flash player to HTML5 type. - Developed monthly scheduled push reports.
• Design, build and maintain high performance reusable and reliable C# - Enhanced a web-based system by transitioning an obsolete webcam feature from Flash player to HTML5 type. - Developed monthly scheduled push reports.
• Ensure the best possible performance, quality and responsiveness if the application.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization and automation.