Promoted. Developed best practices for client support services and resource plans for prospecting. Standardized asset mapping connecting staff to resources, researched grant funding opportunities to partner with local organizations. TBP Ambassador to promote client services.Evaluated/managed reviews, progressive discipline, engaged team, created metrics for many sites to achieve goals, and compliance reports.• Designed performance standards at the site and national level, and co-created processes to strengthen stakeholder relationships. • Helped build reports and dashboards to monitor staff for learning and improvement; coached staff to ensure data accuracy.• Trained and developed team members to enrich leadership and managed the execution of change initiatives; coordinated meetings.• Advised in different projects (Salesforce, etc.); built loyal relationships with stakeholders (attorneys, agencies, judges, sheriffs, etc.

Provided one-on-one and group services for clients with many behavioral challenges, like autism, reduced client anger outbursts by 70%, counseled individuals to help them socially, educationally, and vocational, nurtured stakeholder relationships to achieve treatment goals.

Managed performance of 20 CSAs and 6 management team members, increased gross margins by 12% and profits by 20%, reduced turnover by 15%, reduced operational costs to be 23K under budget, and increased sales by 17% through improved contract management and training.

Engaged students, taught lesson plans in grades 1-10 using diverse learning styles, and implemented positive reinforcement behavior change.

Improved; service quality score from 118th-13th place nationwide, productivity 4.5% and 12% to save $59K, customer service scores 90%.

Direct supervision of six Team Leaders and 60 Team Members encompassing 7 departments, managed $22.8-M operations of a $38M per year store, ensured execution of safety programs were being executed, recruited, trained, and evaluated employee performance.• Increased employee retention by 40%, grew company market share by 25 in 9 months and reduced incidents by 75% in 12 months.