Point of contact for customer Quality concerns, determine root cause and complete Corrective Actions, ensured status is reported and plans completed. Act as plant liaison for warranty issues. Works closely with Engineering Group to assure all Control Plans and Work Instructions are accurate and up to date.

Maintain Control Plans, PFMEA’s, PPAP documentation. Manage the corrective action process ensuring timely response and prevention of recurrences. Act as plant liaison for suppliers and customers. Works closely with Engineering Group to assure all Quality procedures/requirements are met and maintained. Ensure that procedures, work instructions, SOP’s, 1st piece sheets are active and being adhered to.

Lead the daily activities of the Quality department. Lead and coordinate the submission of accurate PPAP submissions. Manage the corrective action process ensuring a timely response and ensuring non-recurrence. Ensure all products meet/exceed company quality standards. Quality liaison between the company and its customers. Customer representative for IATF 16949.

Maintain Control Plans, PFMEA’s, PPAP documentation. Manage the corrective action process ensuring timely response and prevention of recurrences. Act as plant liaison for suppliers and customers. Act as back up to Quality Manager, works closely with Engineering Group to assure all Quality procedures/requirements are met and maintained. Ensure that procedures, work instructions, SOP’s, 1st piece sheets are active and being adhered to.

Point of contact for customer Quality concerns, determine root cause and complete Corrective Actions, ensured status is reported and plans completed, conducted gage R&R's, lead a team of 8 individuals. Drive continuous improvements utilizing Six Sigma practices for scrap reductions. Identified scrap defectives utilizing Excel Pivot Tables, creating Run Charts & Control Charts for problem-solving and reporting purposes. Coached and mentored staff on correct standards for supplied parts and improvements in production. Communicated awareness on quality concerns. Conducted weekly Layered Process Audits to ensure compliance with IATF standards.

Works with the quality team to improve manufacturing quality. Lead variability reduction and Lean manufacturing initiatives and best practices. Drive continuous improvements in quality and productivity. Review work instructions and process flows for new program launches. Train operators on new processes and guidelines. Prepare product reports by collecting, analyzing and summarizing trends.

Assist with new team member training to ensure proper execution and help monitor trainee progress throughout the process. Training employees, as far as quality of the product, packaging processes. Checking and ensuring finished product meets the customer spec. Evaluate progress and competency of trainees. Coaching Team Leads on 5S. Conduct weekly 5S audits, track progress of 5S initiatives. Primary liaison between production and engineering for new and prototype products.

Directed production personnel and recommended measures to ensure output in accordance with schedule expectations. Coordinated and expedited flow of material among responsible personnel in accordance with schedules. Ensured compliance of quality standards policies and procedures and enforced safety policies.

Directed production personnel and recommended measures to ensure output in accordance with schedule expectations. Coordinated and expedited flow of material among responsible personnel in accordance with schedules. Ensured compliance of quality standards policies and procedures and enforced safety policies. Facilitated an environment where all employees’ opinions were valued and understood. Consulted with other supervisors on how to coordinate activities between departments. Maintained records of employees' attendance and hours worked. Conferred with management to resolve interpersonal issues.

Coordinated and expedited the flow of work and materials within or between departments of an establishment according to production schedule. Mentored and developed associates. Reviewed and distributed production, work, and shipment schedules to the end customer. Consulted with department supervisors to determine progress of work and completion dates, and compiled reports on progress of work, inventory levels, costs, and production problems.

Managed monthly metrics reporting for funding stakeholders for the OU INC. Tracked in spreadsheets and prepared monthly reporting metrics to MEDC. Prepared monthly statistics of progress of incubator for reporting. Prepared and updated operations procedures and manuals. Assisted Business Operations Manager with Banner, Human Resources, and Finance questions. Responded to inquiries from University Offices regarding contracts, payments, and other relevant correspondence.

Prepared and submitted retail mortgage loans under various loan programs in accordance with policies and procedures. Reviewed all documents before submission to underwriting, coordinated with loan officers to obtain additional documentation, completed loan submissions and updated the conversation log. Coordinated resolution of Notice of Value (NOV) conditions with Loan Officers and Loan Processors. Communicated frequently with internal connections on updates as to progress of NOV conditions.

The Michigan Economic Development Corporation's (MEDC) Michigan Shifting Gears is a program developed to facilitate the career transition of business professionals who have worked in large corporations into opportunities with smaller businesses or entrepreneurial ventures. The MEDC, a public-private partnership, serves as the state’s marketing arm and lead agency for business, talent, jobs and overall economic growth.Selected Accomplishments: Created Operations organizational chart and job descriptions for a $2 million food service company resulting in the hiring of 10 new employees Developed, using Lean methodologies, a 100,000 sq ft plant layout schematic for a pre-seed company to establish proper work flow Calculated appropriate inventory, safety stock requirements and cycle time for a start up company. Designed work flow diagrams to reduce ergonomic costs and increase efficiencies

Responsible for the identification, improvement and on-going sustainability of Quality, Cost, Safety and Service delivery improvements throughout the organization. Facilitated Kaizen events by developing and executing continuous improvement action plans. Captured and analyzed data to track the implementation of improvements and actions to ensure that the organization increases overall operating efficiencies. Coached, trained, and developed improvement team members on Lean tools and techniques in order to foster a culture of continuous improvement and learning.Selected Accomplishments: Led a combined Workplace Organization and Logistics Kaizen event to improve material and work flow in the assembly department resulting in: a 60% ergonomic improvement, step reduction of 90% and savings of $251,000. Reduced direct manual labor hours by 40% from Non-Conformance Occurrences. Decreased Bill of Material errors by 62% through root cause analysis and appropriate counter measures. Promoted suggestion and Kaizen methodology resulting in 300 suggestions in a 6 month period.

Managed the day-to-day operational aspects and oversaw staff working on client engagements within practice. Reviewed high-level deliverables in accordance with methodologies to ensure profitable and successful completion of projects. Ported and released toll free numbers to and from other carriers. Performed switch translations in DMS500 environment including new installs, disconnects and moves, adds, changes, disconnects (MACD’s). Supervised Data Entry Team that was responsible for keying new accounts toll free and residential local provisioning. Resolved out of service situations for both toll free numbers and telephone numbers by investigating root cause and determining best method for resolution. Developed standardized work resulting in a clear, faster way to train new representatives coupled with consistency in processing orders.Selected Accomplishments: Decreased project intervals from 10 days to 2.3 days through process improvement initiative. Increased productivity by mentoring less experienced staff created and implemented training procedures and manuals to increase productivity. Project lead of an automated provisioning interface as well as an internal fax server. Decreased operational costs by $38,000 (18%) in a one-month period. Converted toll-free traffic, in an on-going project, from the legacy LDMI network to an off-network carrier which resulted in an annual company savings of $200,000

Resolved out of service situations for both toll free numbers and telephone numbers by investigating root cause and determining best method for resolution. Ported and released toll free numbers to and from other carriers. Confronted issues openly and quickly. Effectively communicated relevant information to superiors and peers in other practices. Trained personnel in day-to-day operations of toll-free group. Ported and released toll free numbers to and from other carriers. Selected Accomplishments: Managed migration of 30,000 toll-free numbers to Global Crossing’s database in record time through coordination of team effort.