- Design and Develop Micro-finance lending management System- Design and build social fundraiser platform

- User Research- Product Design- Product Management

Spearheaded the release of a new System version.Account Management of 140 Finacial CompaniesUI/UX design for the new system version• Reduced support response time from 2 hours to 15 min increasing customer retention by 30% by introducing a data collection and analysis tool to eliminate bottlenecks.• Improved product usability by 10% by Implemented Tracking Tools.• Reduced development time by 20% by designing usability testing for new releases.• Redesigned and built a digital presence for the company (Website, Google My Business etc)• Reduced customer support tickets by 50% by building automated solutions to recurring customer issues.

• Increased SLA from 70% to 97% by automating system monitoring. • Saving the company 10% of lost revenue by reducing system downtime.• Reduced code release time by 30% by breaking down requirements into tasks for the team. • Reduced time to read bulk email attachments from 5 minutes to 30 seconds by switching from scheduled cronjobs to Gmail webhook.• Optimized product performance by 25% switching from a batch process to a streaming process.

• Built a portable IoT system that can provide high-resolution media for up to 60 passengers at a single access point.• Enhanced user streaming experience through the implementation of load balancing for media files.• Improved content and software updates by switching from manual updates to remote bulk updates.• Managed multiple stakeholders across 3 time zones (UK, SA, KE) • Oversaw a team of 5 Engineers across 3 time zones

• Oversaw a user/ market research team that conducted personal interviews as well as focus groups.• Design, prototyping, and developed a rental management and listing platform.• Developed user experiences and conducted usability studies to validate them.. Developed and maintained CI/CD pipelines and automated testing.. Deployed and maintained cloud infrastructure.

Mentor Entrepreneurs in the MEST Accelerator program on Digital Marketing and Product Development

• Documented all system designs and wrote technical documents resulting in a one-month reduction in new developers' onboarding time.• Implemented source control systems for the special products department reducing code loss by 30%. • Introduced developer processes and structures to enhance code quality and maintenance.• Managing stakeholders from 3 different government departments.

- API development with Flask/Python- Test Driven Development