·Managing customer inquiries from several EU countries (Germany, United Kingdom, Italy, France, Spain, and the Netherlands) through various communication channels such as calls, emails, and live chats.·Check agents' attendance and updated it on the tracker to ensure we had an accurate record of their work schedule.·File agents' leave ·Assist agents in attending to customers' inquiries and providing support through various communication channels such as chat, email, and call. This included: 1. Approval of compensation. 2. Approval for replacement.·Monitor Zendesk (Call and Email) to prevent SLA breaches on emails and missed calls, ensuring we provided efficient and timely customer support.·Conduct quality assurance checks weekly to assure agents were following the proper way of communicating with customers and hitting their KPIs. This included: 1. Checking 20 random tickets on Zendesk for email agents. 2. Checking response and bad rate for live chat agents. 3. Call listening for 10 random calls weekly.·Conduct coaching and huddles to help agents improve their skills and ensure they provided excellent customer service.·Check all trackers such as escalations, replacements, refunds, and modifications to ensure they were updated and accurate.·Submit weekly KPI reports providing management with updates on our team's performance.·Submit weekly reports to the immediate supervisor containing all concerns we received for the week and the number of customers we received via live chat.

1. Handling live chats from customers with concerns about Flexispot items, and providing prompt and professional customer service.2. Supporting customers from the United Kingdom and addressing their inquiries and issues.3. Checking the order status of customers and providing updates on delivery times and shipment details.4. Assisting customers in placing orders, including providing product information, pricing, and shipping details.5. Processing returns and refunds for customers who have issues with their orders or products, ensuring a smooth and hassle-free process.6. Helping customers assemble their standing desks and chairs, providing guidance and troubleshooting tips to ensure they can set up their items easily and correctly.7. Providing troubleshooting steps for customers who experience issues with their standing desks and chairs, such as problems with the height adjustment mechanism or motor.8. Ensuring that customers get 100% resolution and satisfaction over the live chat, following up on any issues, and resolving them promptly and effectively.

1. Handling calls from customers with concerns about Flexispot and Fleximounts items, providing professional and courteous customer service.2. Supporting customers from the United States of America and addressing their inquiries and concerns promptly and effectively.3. Checking the order status of customers and providing updates on delivery times and shipment details.4. Assisting customers in placing orders, including providing product information, pricing, and shipping details.5. Processing returns and refunds for customers who have issues with their orders or products, ensuring a smooth and hassle-free process.6. Helping customers assemble their standing desks and chairs, providing guidance and troubleshooting tips to ensure they can set up their items quickly and correctly.7. Providing troubleshooting steps for customers who experience issues with their standing desks and chairs, such as problems with the height adjustment mechanism or motor.8. Ensuring that customers get 100% resolution and satisfaction over the phone, following up on any issues, and resolving them promptly and effectively

1. Develops and determine the analysis of the inventory-related reports so as to find the possible flaws in inventory storage, transportation, costing, etc.2. Monitor all transactions related to inventory and keep updated about the inventory which has been used or the items that have to be stocked up for future use.3. Responsible for maintaining an inventory ledger and looking into the fact that physical inventory counts are organized.4. Check whether or not the reports made related to the inventory count are correct not so that any kind of fraud can be avoided and timely action can be taken against the one who has deliberately made a fraud report

1. Handling calls from customers with regard to HP printers, and providing professional and knowledgeable customer service.2. Supporting customers from the United States and Canada and addressing their inquiries and issues promptly and effectively.3. Performing basic and advanced troubleshooting steps depending on the issue that the customer experiences, such as hardware and software issues, and wireless connection problems.4. Multitasking while talking to the customer, documenting all the steps that are done, and taking note of all the customer's feedback to ensure that it's well documented.5. Ensuring that the customer gets 100% resolution and satisfaction over the phone by following up on any issues and resolving them promptly and effectively.6. Recommending printers based on the customer's needs, providing product information, pricing, and features to help them make an informed decision.7. Securing customers' privacy by following the company's privacy policy and guidelines to ensure that customer data is protected and kept confidential.

1. Creating an event work plan for the event, outlining all the necessary tasks and timelines for each task.2. Preparing a cost estimate and costing of expenses for every brand joining the event, ensuring that the budget is managed effectively.3. As a team leader, monitor the flow of the event and the manpower assigned to the event to make sure that every detail in the event work plan is followed.4. Ensuring that all aspects of the event are documented, including taking pictures and creating event reports using MS PowerPoint.5. Develop a checklist to ensure that everything is in place before the event, such as the availability of necessary equipment and the readiness of the venue.6. Coordinating with vendors, suppliers, and other stakeholders to ensure that they are aware of their roles and responsibilities in the event.7. Conducting a post-event evaluation to identify areas for improvement and make necessary adjustments for future events.

1. Creating sales invoices and sales orders using the SAP system to ensure the accuracy and completeness of the information.2. Ensuring that all sales transactions are recorded properly and in a timely manner to avoid delays and errors.3. Generating daily, weekly, monthly, and annual sales reports to track sales performance and identify areas for improvement.4. Monitoring price differences and ensuring that all pricing discrepancies are resolved promptly and accurately.5. Encoding bounce and aborted transactions, as well as returns, refunds, and replacements (RPR), to ensure that all sales transactions are accurately reflected in the system.6. Maintaining accurate and up-to-date records of all sales transactions to ensure that all information is readily available and easily accessible for analysis and reporting.