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Lawrence Glew Email & Phone Number
IT Infrastructure Administrator
at
Alterna Savings
1 work email found
@alterna.ca
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Infrastructure Administrator
Location
Ottawa, Ontario, Canada
Who is Lawrence Glew? Overview
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Quick answer
Lawrence Glew is listed as IT Infrastructure Administrator at Alterna Savings, based in Ottawa, Ontario, Canada. AeroLeads shows a work email signal at alterna.ca and a matched LinkedIn profile for Lawrence Glew.
Lawrence Glew previously worked as IT Operations - Service Desk Technician at Alterna Savings and Technical Support Representative at Hewlett-Packard. Lawrence Glew holds Diploma, Computer Systems Technician from Algonquin College Of Applied Arts And Technology.
Company email context
Email format at Alterna Savings
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{first}.{last}@alterna.ca
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AeroLeads found 1 current-domain work email signal for Lawrence Glew. Compare company email patterns before reaching out.
Profile bio
About Lawrence Glew
• Computer Systems Technician Diploma• 10 years’ experience dealing in Help Desk support of corporate IT environments• Dual citizen and passport holder of both Canada and The United Kingdom• Superior troubleshooting and technical support abilities• Accomplished Remote Desktop support for Windows clients• Knowledge and experience in the setup and management of Windows Server environments• Experience in setup and support of Microsoft Exchange with comprehensive understanding ofe-mail technologies• Excellent customer communication and rapport; countless reviews noting high customersatisfaction• Works proficiently to complete solo tasks through multitasking whilst preserving cooperationwhen working in a team environment
Listed skills include Active Directory, Troubleshooting, Technical Support, Windows Server, and 19 others.
Current workplace
Lawrence Glew's current company
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6 roles
Lawrence Glew work experience
A career timeline built from the work history available for this profile.
It Infrastructure Administrator
Current
Oct 2018 - Present
It Operations - Service Desk Technician
- Provide prompt and accurate resolution to an array of IT issues
Dec 2014 - Oct 2018
Technical Support Representative
- Expertly supported major, multi-national corporations including Standard Register,Vale-Inco and Imperial Tobacco
- Worked as a SME developing and instituting knowledge and process documentation
- Troubleshot, diagnosed and documented both hardware and software issues withgreat detail, ensuring timely resolution by second level if necessary, whilst maintaining First Call Resolution by exceeding requirements set.
- Ascertained severity of issues and made informed decisions with regard to ticket severity and escalated to appropriate party
- Provided expert E-mail & Web ticket support in a high volume environment
- Worked as a member of a team, successfully meeting and exceeding service levels along with group led goals and targets
Sep 2011 - Sep 2014
Help Desk Team Lead
- Successfully managed and supported 25-30 employees supporting Pfizer on a Hewlett Packard contract, aiding in the interview and hiring process
- Troubleshot, documented and resolved hardware and software issues
- Educated and coached agents in soft and technical skills, increasing knowledge and value to raise overall capability of Help Desk
- Balanced scheduling requirements in fast paced environment resulting in reduction of overall costs
- Performed escalations as a primary Help Desk contact for High severity issues
- Participated in root cause analysis meetings to perform post mortem investigations into High severity issues that affected Help Desk
Mar 2010 - Sep 2011
Technical Support Analyst
- Supported major, multi-national; corporations including Standard Register, Vale-Inco and The Cowen Group
- Troubleshot, diagnosed and documented both hardware and software issues successfully as dedicated E-mail & Web ticket support associate
- Performed daily and monthly agent reports using data extracted and entered into Excel pivot tables
- Worked as backup Team Lead when primary was unavailable; managed team members, organized schedules, and motivated associates effectively
Sep 2006 - Mar 2010
2 education records
Lawrence Glew education
Diploma, Computer Systems Technician
Algonquin College Of Applied Arts And Technology
Ontario Secondary School
Osgoode Township High School
FAQ
Frequently asked questions about Lawrence Glew
Quick answers generated from the profile data available on this page.
What company does Lawrence Glew work for?
Lawrence Glew works for Alterna Savings.
What is Lawrence Glew's role at Alterna Savings?
Lawrence Glew is listed as IT Infrastructure Administrator at Alterna Savings.
What is Lawrence Glew's email address?
AeroLeads has found 1 work email signal at @alterna.ca for Lawrence Glew at Alterna Savings.
Where is Lawrence Glew based?
Lawrence Glew is based in Ottawa, Ontario, Canada while working with Alterna Savings.
What companies has Lawrence Glew worked for?
Lawrence Glew has worked for Alterna Savings, Hewlett-Packard, and Vmc.
How can I contact Lawrence Glew?
You can use AeroLeads to view verified contact signals for Lawrence Glew at Alterna Savings, including work email, phone, and LinkedIn data when available.
What schools did Lawrence Glew attend?
Lawrence Glew holds Diploma, Computer Systems Technician from Algonquin College Of Applied Arts And Technology.
What skills is Lawrence Glew known for?
Lawrence Glew is listed with skills including Active Directory, Troubleshooting, Technical Support, Windows Server, Windows 7, Help Desk Support, Servers, and Hardware.
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