Seth H. Email & Phone Number

Cleveland, OH, US

• Consulted on in depth user research resulting in international product opportunities
• Scope and prioritize various international product initiatives with cross-functional partners, such as Data Science, SEO, Engineering, along with other Product teams.
• As a hiring manager, I grew my immediate team of direct reports from 1 to 5, which included the first fully-remote hires on International Product.
• Designed and implemented a new hire onboarding program for International Product.
• Responsible for yearly and quarterly planning in congruence with overall company strategy and team capacity.
• Accountable for the hiring, performance management, and development of all direct reports.

• Responsible for uncovering product opportunities through product and market research with a data oriented approach.
• Created a learning & development platform for our team which contained dozens of different learning resources, where team members could rate & recommend materials and track their progress.
• Worked with other product and engineering teams, including SEO and Data Science teams, to deliver projects to determine ROI of high-level company investments.
• Managed the localization of the Help Center and customer service templates, containing over 200 articles and texts.

• Trained and coached team members resulting in them being able to immediately perform work responsibilities at a high level
• Raised traffic through deployment of PR and social media campaigns.
• A smoother customer experience was created through thorough testing of the website along with management of the online help center
• Created a good experience for both users and clients in ensuring content corresponded with company guidelines
• Turned poor impressions into great experiences through fantastic customer service for German and English speaking users and clients

Canton, Ohio Area

• Coached and trained International Content & Community Associates, resulting in their quality of work rising from On Target with company goals, to Above Target.
• Streamlined processes by managing international projects
• Freed up manager’s time through taking responsibility for higher-level tasks

Canton, Ohio Area

• Helped launch German top-level-domain through research, moderation, and learning every aspect of content,
• Set-up the company for international success by assisting with the international playbook and international guidelines
• Through experience learned through Germany, helped launch foreign sites in Austria, Switzerland, Holland, and France.

• Turned bad experiences into sales through great customer service
• Worked in a fast-paced environment to complete transactions, troubleshoot devices, and meet quotas.
• Through my knowledge of troubleshooting and technical support, was able to answer daily questions from new team members thus ensuring their own growth and competency.

Master Of Arts (Ma), German Language And Literature

German Studies

Bachelor'S Degree, German Language And Literature, Russian Language And Literature