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Lawrence Jackson Email & Phone Number
Executive Director, External and Regulatory Affairs
at
Edwards Aquifer Authority
1 work email found
@satx.rr.com
1 phone found area 830
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Executive Director, External and Regulatory Affairs
Location
San Antonio, Texas Metropolitan Area, United States
Company size
Who is Lawrence Jackson? Overview
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Quick answer
Lawrence Jackson is listed as Executive Director, External and Regulatory Affairs at Edwards Aquifer Authority, a company with 109 employees, based in San Antonio, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at satx.rr.com, phone signal with area code 830, and a matched LinkedIn profile for Lawrence Jackson.
Lawrence Jackson previously worked as Executive Director, External & Regulatory Affairs at Edwards Aquifer Authority and Director, Customer Service and Communications at The Texas Water Company. Lawrence Jackson holds Ms, Telecommunications Management from Oklahoma State University.
Company email context
Email format at Edwards Aquifer Authority
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*@satx.rr.com
68% confidence
AeroLeads found 1 current-domain work email signal for Lawrence Jackson. Compare company email patterns before reaching out.
Profile bio
About Lawrence Jackson
As the Director of Customer Service and Communications at The Texas Water Company, I led the customer experience operations, cross-connections control, new water service, field customer service, internal and external communications, community outreach, and conservation for over nine years. I have a proven track record of delivering strategic planning and successful solution implementation in these areas, managing a budget of over $2 million and a team of about 20 professionals.My core competencies include process improvement, team building, communication, and innovation. I am passionate about exploring and implementing new customer contact and communication solutions and technologies that enhance customer satisfaction and outreach. I am also committed to creating a positive company culture and fostering collaboration and learning among my team members and stakeholders. I have generated value and business opportunities by empowering knowledgeable and engaged employees, supported by technology, actionable data, and efficient processes.
Listed skills include Team Leadership, Contact Centers, Call Center, Customer Service, and 11 others.
Current workplace
Lawrence Jackson's current company
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Edwards Aquifer Authority
12 roles
Lawrence Jackson work experience
A career timeline built from the work history available for this profile.
Executive Director, External & Regulatory Affairs
Current
Oct 2024 - Present
Director, Customer Service And Communications
Responsible for managing the customer contact center and service operations; overseeing field service and new water service operations; managing billing and payment processes, leading internal and external communications, community outreach, and regulatory relations; and recruiting and training staff. Also responsible for developing and implementing.
Feb 2014 - Sep 2023
Manager, Customer Service Contact Center
Hill Country Holdings Llc, D.B.A. Ashley Furniture Homestore
Apr 2013 - Nov 2013
Manager, Customer Service Support
Supervised approximately 15 ITSRs (Inside Technical Service Representatives) that provide over-the-phone troubleshooting and Service Work Order initation for existing power mobility users. Coach and develop ITSRs to exceed performance goals in phone fix rates, schedule adherence, and quality assurance. Within 60 days, brought current team to meet all.
Jun 2011 - Mar 2013
Manager, Inbound Operations
Supervise approximately 15-20 CSRs focused on providing freedom and independence to those with limited mobility. Coach and develop CSRs to exceed performance goals in sales, schedule adherence, and quality assurance. Within 60 days, brought current team to meet all adherence, attendance and quality assurance expectations.
Feb 2008 - Jun 2011
Supervisor
Supervised approximately 20 CSRs providing customer service for medium-sized Local Exchange Carrier with nationwide presence. Responsible for meeting sales goals for company; 80% of marketable revenue is generated from the Customer Service Contact Centers. Coach and develop CSRs to exceed performance goals in sales, schedule adherence, and quality.
Feb 2007 - Jan 2008
Assistant Call Center Manager
Supervised between 3-10 Team Managers with up to 40 Customer Service Representatives (CSRs) on each team. Contact center handled approximately 1.5 million calls per day. Coached and developed Team Managers, Lead CSRs, Workforce Analysts and Monitors to better manage goals and priorities as well as foster call center operation efficiencies and awareness on.
Aug 2003 - Aug 2006
Team Manager
Managed team of up to 40 representatives providing multiple levels of Directory Assistance services for numerous clients such as Verizon, Sprint PCS, Comcast, XO Communications and Cox Communications. Trained new managers in all aspects of the InfoNXX business procedures and policies, including coaching and development of new representatives as well as all.
Jan 2003 - Aug 2003
Project Manager, It Development
Worldcom
Developed business case models for Support Operations in order to justify capital expenditures for IT development. Managed implementation of strategic customer service, order processing, circuit provisioning, account receivable and maintenance and repair software development initiatives. Ensured that all customer support groups were represented in IT.
Nov 1999 - Jun 2001
Supervisor
Worldcom
Managed and supervised the CARE Processing department for all Commercial services (Major, Nationals, Government, Global and Special Markets) for MCI WorldCom. Industry Primary Contact for all Long Distance CARE related issues and represented MCI WorldCom in the Subscription Committee at the Ordering & Billing Forum (OBF).
Aug 1998 - Nov 1999
Technical Analyst
Worldcom
Subject matter expert (SME) for all Long Distance CARE and 1+ Equal Access related issues. Developed Business Requirements as needed for Long Distance CARE in the legacy WorldCom CARE Interface System (CIS), the legacy MCI NLIS (National LEC Interface System) and various legacy MCI and WorldCom Billing Systems.
Jan 1997 - Aug 1998
Team & coworkers
Colleagues at Edwards Aquifer Authority
Other employees you can reach at edwardsaquifer.org. View company contacts for 109 employees →
FM
Felix Marquez
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
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CR
Carlos Rocha
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
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DG
Doug Grieco
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
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OG
Omar Garcia, Mpa
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
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DC
Damon Childs, Mpa, Ctcm
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
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KC
Kyle Craig Cpesc-It, Cesswi
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
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DG
David Gregory
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
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CF
Chad Furl Phd Pe
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
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RI
Rick Illgner
Colleague at Edwards Aquifer AuthorityHelotes, Texas, United States, United States
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CO
Chinedu Okoro
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
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Felix Marquez
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
View →
CR
Carlos Rocha
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
View →
DG
Doug Grieco
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
View →
OG
Omar Garcia, Mpa
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
View →
DC
Damon Childs, Mpa, Ctcm
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
View →
KC
Kyle Craig Cpesc-It, Cesswi
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
View →
DG
David Gregory
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
View →
CF
Chad Furl Phd Pe
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
View →
RI
Rick Illgner
Colleague at Edwards Aquifer AuthorityHelotes, Texas, United States, United States
View →
CO
Chinedu Okoro
Colleague at Edwards Aquifer AuthoritySan Antonio, Texas, United States, United States
View →
3 education records
Lawrence Jackson education
Ms, Telecommunications Management
Oklahoma State University
Ma, International Relations
St. Mary'S University
Ba, International Studies
Texas State University
FAQ
Frequently asked questions about Lawrence Jackson
Quick answers generated from the profile data available on this page.
What company does Lawrence Jackson work for?
Lawrence Jackson works for Edwards Aquifer Authority.
What is Lawrence Jackson's role at Edwards Aquifer Authority?
Lawrence Jackson is listed as Executive Director, External and Regulatory Affairs at Edwards Aquifer Authority.
What is Lawrence Jackson's email address?
AeroLeads has found 1 work email signal at @satx.rr.com for Lawrence Jackson at Edwards Aquifer Authority.
What is Lawrence Jackson's phone number?
AeroLeads has found 1 phone signal(s) with area code 830 for Lawrence Jackson at Edwards Aquifer Authority.
Where is Lawrence Jackson based?
Lawrence Jackson is based in San Antonio, Texas Metropolitan Area, United States while working with Edwards Aquifer Authority.
What companies has Lawrence Jackson worked for?
Lawrence Jackson has worked for Edwards Aquifer Authority, The Texas Water Company, Hill Country Holdings Llc, D.B.A. Ashley Furniture Homestore, The Scooter Store, and Centurylink.
Who are Lawrence Jackson's colleagues at Edwards Aquifer Authority?
Lawrence Jackson's colleagues at Edwards Aquifer Authority include Felix Marquez, Carlos Rocha, Doug Grieco, Omar Garcia, Mpa, and Damon Childs, Mpa, Ctcm.
How can I contact Lawrence Jackson?
You can use AeroLeads to view verified contact signals for Lawrence Jackson at Edwards Aquifer Authority, including work email, phone, and LinkedIn data when available.
What schools did Lawrence Jackson attend?
Lawrence Jackson holds Ms, Telecommunications Management from Oklahoma State University.
What skills is Lawrence Jackson known for?
Lawrence Jackson is listed with skills including Team Leadership, Contact Centers, Call Center, Customer Service, Process Improvement, Management, Quality Assurance, and Team Building.
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