Lawrence Fleming Email & Phone Number

Chapel Hill, Nc, Us

Boston, Ma, Us

Boston, Ma, Us

• Maintained a strong record of exceeding customer service and quality performance goals, enhancing customer satisfaction and earning departmental recognition.• Collaborated with management to develop and implement the STRIVE Care pilot program aimed at enhancing associates’ survey scores from customers and quality reviews from the quality team.• Provided written real-time assistance and information to customers through chat support adhering to company guidelines for correct grammar and verbiage, while offering immediate resolutions and resources.• Mentored and supported new hires during the onboarding, ensuring a seamless transition and fostering their productivity. • Proficiently utilized company resources and tools to addressed client inquires, concerns, and issues promptly offering effective solutions while maintaining a positive and empathetic demeanor concerning their 401(k).• Assisted clients in processing various transactions, including contributions, withdrawals, rollovers, and fund allocations, ensuring accuracy and adherence to regulations.

San Bruno, Ca, Us

Researched topics in health, fitness, and photography industry using search engine optimization, social media, and other Google Chrome extensions.Produced informative and instructional video content by speaking on health, fitness, and photography topics using a professional DSLR camera.Design eye catching thumbnails for YouTube videos using Canva app to increase click through rateEdit video content using iMovie & DaVinci Resolve video editing softwaresMarket new and existing videos on social media platforms like Facebook, Instagram, and TwitterNurture subscribers from email list using MailChimp by sending weekly newsletters about new content, tips, and discounts being offered.

• Managed marketing campaigns for the business using Facebook ads manager.• Analyzed data and trends from marketing campaigns and posts on social media to find out which content is performing the best and adjusted based off results.• Recruit team members to outsource tasks for the business.• Provide photo and video services for professionals, business owners, and content creators to help them build a professional and an established brand on social media, their website and other marketing materials.

Los Angeles, Ca, Us

• Designed and executed persuasive sales pitches that highlight the value and positive impact of the supplements on customers’ health and well-being through social media and word of mouth marketing. • Established strong customer relationships through active listening, addressing concerns, and tailoring supplement recommendations to individual needs and goals.• Organized and conducted product demonstrations, zoom calls, and fitness camps to showcase the benefits of the supplements to potential customers. • Identified and recruit enthusiastic individuals who align with the brand’s values and are interested in becoming ambassadors to spread awareness about the products.

Raleigh, Nc, Us

• Execute marketing campaigns, promotions, and events to drive foot traffic to the retail store and increase product visibility.• Communicated with 50-100 customers a day in a friendly and approachable manner actively listening to their preferences and requirements to recommend suitable phone options.• Participated in sales and leadership workshops to serve and attract customers.• Used advanced technology to create data reports, follow up with customers, monitor inventory, and solve customer inquiries.

Seattle, Wa, Us

Assisted other team members to deliver packages.Climbed out of the vehicle and walked up and down stairs as required in all and any weather conditions.Stand multiple hours a day and work in a physically demanding environment.Followed all driving rules and safety practices.Conducted inspection of the vehicle before departing to deliver packages.Loaded packages onto cargo vans according to the company's specifications.Delivered packages to customers on assigned routes in a company branded van.Maintained ongoing communication with Team Lead and Dispatcher.Used a hand-held smartphone device to deliver packages.Complete end of Day check-list and final vehicle inspection.

Atlanta, Ga, Us

• Delivered a high-quality customer service experience by upselling and doing check-ins with customers.• Prepared requested food & beverages from customers in a fast and efficient manner to reach performance goals while maintaining proper health code procedures.

Washington, Dc, Us

• Identified and analyzed exemplary instances of government-funded projects involving international collaboration through literature review.• Translated complex data into engaging and informative brochures for marketing materials and public dissemination.• Leveraged Prezi presentations to effectively present findings and insights to staff members, promoting informed decision-making and engagement.

Greensboro, Nc, Us

• Organized project contact information through the development of spreadsheets• Conducted a literature review and methodology • Transcribed findings in the form of peer-reviewed and non-peer reviewed publications

Washington, Dc, Us

• Published monthly Current Agricultural Industrial Reports• Evaluated data for Cotton System Consumption and Stocks • Produced impact records for the Cotton System Consumption and Stocks publication

Washington, Dc, Us

• Edited hundreds of Agriculture Resource Management Survey and June Area Survey responses• Performed check-in, processed, and edited Equine Surveys• Assisted with preparation for Conservation Effects Assessment Project workshop• Retrieved historical data for several different commodities used as reference materials by office staff• Traveled to D.C. for 1890 USDA Scholars Program Recognition• Traveled to Moultrie, GA for Sunbelt AgExpo Field Day• Helped relocate entire NASS office

Riverdale, Maryland, Us

• Assisted with preparations for and participated in annual Quality Management System training course sponsored by NAHLN• Assisted with and participated in AgDiscovery Program a very competitive outreach program promoting agriculture careers to high school students with federal and state workers• Transcribed minutes for various meetings and provided action items to team members utilizing listening and communication• Assisted with Quality Control testing of the unit’s web based network portal• Assisted with department preparation for an ISO9001 audit• Prepared reference document identifying ISO standards 17025 and 17043 standard compliance areas applicable to the web based network portal

Master Of Science (Ms), Agricultural Business And Management

Bachelor'S Degree, Agricultural Business And Management

Bachelor’S Degree, Agricultural Business And Management