Lawrence Kitson Email & Phone Number

United Kingdom

London & Global

Developing Digital ways of working, Strategic Service design, Product, discovery and research capabilities and organisational design for Public Digital's public and private sector clients.

Strategic design, service design, new product discovery and development, coaching and consulting for clients large and small.

London, Manchester, Singapore

• Delivering short courses to Industry in Asia
• Delivering workshops to masters students
• Offering consultancy on course design and delivery
• Supervision of Masters Students during dissertation period
• Masters dissertation assessment: Industry marker

Manchester, London, United Kingdom

• Service design consultancy
• Efficiency and optimisation
• Establishing a team and develop short courses business area
• Identifying opportunities to join up individual business units
• Agile coaching and workshop facilitation

Manchester, England, United Kingdom

Supporting leadership team, shaping initiatives and work, coaching teams and individuals working on customer service transformation. UK 'AI Project of the Year 2024' for The Complaints team

• In 2017 I worked with Well Pharmacy to assist with their digital transformation. Working with the head of digital and the directors of transformation and operations I developed the design team and led projects that.
• Led on discovery & service design projects identifying opportunity for benefits realisation and improvements to the customer and colleague experience.
• Built a senior design team consisting of existing digital & product designers, hiring user research and content design and identifying internal junior talent to develop.
• Led the creation of proof of concepts and prototypes to test and validate opportunities.
• Led the design of Well Pharmacy’s first Essential Pharmacy store: A project designed to develop a new store operating model through multiple iterations built around customer and colleague needs that illustrates Well’s.
• Introduced an evidenced based approach to operational improvement using lean product development and service design techniques, working with the head of operations and executive stakeholders.

Manchester

• In 2016 I became an independent consultant, to join the founders of GDS at The Co-op, working to re-create the Co-op for a digital era, and demonstrate a different way of doing business for an increasingly connected.
• Working with group design director, Ben Terrett, and business unit executives to develop and promote the value of design and digital capability at the Co-op.
• Leading on new product development, and proof of concept work and discovery projects to identify opportunities that provide mutual benefit to users, members and business units.
• Presenting to business units and senior stakeholders, showcasing the importance of work achieved by Co-op digital team.
• Building service design technique through coaching of team members and building the reputation of Design.
• Led Sponsorship and development of the Co-op Digital programme at Design Manchester

London, United Kingdom

• Between 2010 and 2016 I helped transform ustwo into a world leading digital product and services company. We transitioned from a small 30 person UI studio to a purpose driven global consultancy that defined and built.
• Leading new product & service development projects for ustwo's clients, through the full lifecycle of new product & service development from needs discovery, strategy, design, test and launch. Developing and testing.
• Setting up new team and studio in NYC, transitioning key major client work into the U.S. to deliver service design and digital product development.
• Promoting the strategic importance and value of elegantly designed, user centric products and services to senior stakeholders during business development when the value of human centred design was not fully understood.
• Identifying further opportunities with existing clients for ustwo to deepen its engagement and provide further value.
• Building Interaction design and UX teams alongside Design Director, formulating approach to interviews, candidate assessment and evaluation. Mentoring and developing a team of interaction designers.

Leading UX & Interaction Design on large complex projects with multiple stakeholders and distributed teams.

Creating amazing user experiences across mobile, expert systems and beyond.

Lund, Sweden

Working on next generation Sony Ericsson products, including the Xperia X10 Mini, X10, & Satio.

Warrington, United Kingdom

Working on open platform products based on UIQ & Series 60.

Mres, Human Computer Interaction

MRes Design and Evaluation of Advanced Interactive Systems (HCI). This course, an opportunity funded via an EPRSC scholarship to.

Ba (Hons) Design Studies, (User Centric) Design Process, Cognitive Psychology

Grounded knowledge in UCD and usability, along side graphic and multimedia production. Created prototype interfaces and took a full scale.