Patient Service Representative
CurrentAs a Patient Services Representative, I strive to demonstrate professionalism, efficiency, courtesy and compassion when working with every patient, physician and co-worker. My goal is to maintain excellent customer service skills where there is a high degree of patient interaction; demonstrates initiative to solve patient complaints and meet the needs of each patient.Provides support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards.My primary responsibilities include the management of patient schedules, confirmations, cancellations and rescheduling of appointments. In addition, I am part of a care team performing a variety of functions such as greeting patients, patient registration, insurance coverage, and eligibility verification.I use EHR, SBAR and Smart Phrases to communicate to clinical staff members and/or physicians.
