Reporting to and working with the VP of Customer Success:~ Own and lead multiple, simultaneous customer engagements implementing the Apptio SaaS solution.~ Develop strong customer relationships that enable Apptio to become a trusted advisor for our customer’s IT executives.~ Provide both engagement and technical leadership to the customer.~ Provide business acumen for customers and strive to understand the business problem we are solving in order to best configure the solution… Show more Reporting to and working with the VP of Customer Success:~ Own and lead multiple, simultaneous customer engagements implementing the Apptio SaaS solution.~ Develop strong customer relationships that enable Apptio to become a trusted advisor for our customer’s IT executives.~ Provide both engagement and technical leadership to the customer.~ Provide business acumen for customers and strive to understand the business problem we are solving in order to best configure the solution and exceed customer expectations.~ Gather functional and business requirements from client and translate into a functional hosted solution design according to client needs and scope of Apptio products/services.~ Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring technical success.~ Work with the product management and development organization to channel client feedback and solutions into future releases of the Apptio product suite.~ Work with content management to channel commonalities across customers into best practices processes & product delivered templates.~ Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.~ Work with Sales Account Management teams to identify areas of solution expansion. Show less

Experience in business process improvement / re-engineering, SAP Sales & Distribution implementation and benefits realization. Team leader and project manager with experience in blueprinting, design, testing and delivery. Provide Order Management business integration support for implementation of SAP ECC. Collaborate in process redesign, developed process flow diagrams, and identified organizational impacts. Perform system, integration and user acceptance testing. Participate in enterprise… Show more Experience in business process improvement / re-engineering, SAP Sales & Distribution implementation and benefits realization. Team leader and project manager with experience in blueprinting, design, testing and delivery. Provide Order Management business integration support for implementation of SAP ECC. Collaborate in process redesign, developed process flow diagrams, and identified organizational impacts. Perform system, integration and user acceptance testing. Participate in enterprise profile/role mapping activities. Prepare business process narratives and developed project implementation contingency plans for order processing and transportation management activities. Develop/assemble desktop procedure manuals and created process job-aids/quick reference guides. Provide post go-live support to end-user community. Perform various transaction activity analyses to monitor progress and determine strategy for exiting post-implementation “hyper-care” period. Execute ad hoc reporting. Show less

• Served as liaison to sales management developing and monitoring IT budgets for 5 separate sales companies with annual revenues totaling $1.4B.• Consulted with project team to analyze and define system requirements for the implementation of new IT problem tracking (Peregrine) and IT project management (Prosight) applications.• Automated direct shipment process with international factories to provide just-in-time product delivery and reduce domestic warehouse inventory turnover days by… Show more • Served as liaison to sales management developing and monitoring IT budgets for 5 separate sales companies with annual revenues totaling $1.4B.• Consulted with project team to analyze and define system requirements for the implementation of new IT problem tracking (Peregrine) and IT project management (Prosight) applications.• Automated direct shipment process with international factories to provide just-in-time product delivery and reduce domestic warehouse inventory turnover days by up to 75%. • Implemented shipment tracking information via corporate business-to-business website providing customers with self-service functionality and improving customer satisfaction.• Analyzed slow rebate processing program and identified an outsourcing solution which reduced processing turnaround time from 45 days to 14 days, improving customer satisfaction and achieving near-industry standard processing times. Show less

• Spearheaded business case study for SAP R/3 implementation for aviation parts reseller. Identified potential cost savings of $2.9M/year and possible revenue enhancement of $3M/year.• Drove business case study for SAP R/3 upgrade for medical systems manufacturer. Proposed potential process improvement benefit opportunities of $2.1M/year• Produced business case study for additional SAP R/3 rollouts within electronics company. Translated benefits associated with system implementation… Show more • Spearheaded business case study for SAP R/3 implementation for aviation parts reseller. Identified potential cost savings of $2.9M/year and possible revenue enhancement of $3M/year.• Drove business case study for SAP R/3 upgrade for medical systems manufacturer. Proposed potential process improvement benefit opportunities of $2.1M/year• Produced business case study for additional SAP R/3 rollouts within electronics company. Translated benefits associated with system implementation into potential $400K savings/year.• Developed value proposition for e-procurement initiative for publishing company.• Led Order-To-Cash process team in defining and designing phases for SAP R/3 implementation for packaged-goods company. Estimated resources requirements, formulated work-plan and proposed project timeline. Supervised functional and technical team efforts to provide solutions for functionality gaps. Coordinated activities between business controls, training and change management teams Show less

• Managed sales order processing and customer service departments for wholesale, dealer/distributor and national account sales for Eastern US territory.• Successfully led Sales & Distribution team in company’s first implementation of SAP R/3 coordinating efforts of cross-functional workgroups and technical teams.• Managed SAP R/3 & BW post implementation support teams and configuration specialists.