Lawrence Mann Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

• Lead integrated program teams, fostering collaboration among engineering, program, commercial, finance, and joint venture partner resources to achieve project objectives efficiently
• Provide senior-level communication and leadership for customer issue resolution, ensuring timely and effective solutions to enhance customer satisfaction
• Drive business growth by conducting comprehensive business evaluation and analysis to secure new service contracts, resulting in an average of $1M increase in new contract revenue annually
• Oversee all aspects of risk management, inventory control, warranty management, and special policy implementation, ensuring compliance and cost-effectiveness
• Develop and execute strategic campaigns, including budgeting, stakeholder buy-in, and execution, resulting in 6% increase in campaign effectiveness and revenue generation
• Successfully achieve contract and internal project budgets as Cost Account Manager (CAM), demonstrating strong financial acumen and project management skills

Indianapolis, Indiana Area

• Orchestrated the proposal, capture, and sales efforts for the entire portfolio of Defense products and Services within the helicopter market, resulting in a 25% increase in contract extensions and new opportunities
• Developed and executed strategic sales initiatives, driving revenue growth and market expansions while maintaining a focus on customer satisfaction retention

Indianapolis, Indiana Area

• Spearheaded Services Growth and aftermarket change board initiatives for all helicopters programs, resulting in a 10% increase in revenue over 3 years
• Proactively identified, developed, and implemented innovative sales strategies, driving a 5% growth in profits while consistently meeting and exceeding customer needs
• Strategically determined turboshaft and turboprop customer sustainment opportunities, leading to the establishment of long-term partnerships and increased customer satisfaction
• Conducted comprehensive business evaluations and risk assessments, resulting in the successful identification and pursuit of new business opportunities, resulting in a 25% expansion of the customer base
• Fostered collaboration with key maintenance centers and service providers through cross-functional teams, ensuring a stable and profitable business base for helicopters programs
• Effectively balanced aftermarket risks and growth opportunities, contributing valuable data for strategic business decisions that led to a 30% improvement in operational efficiency

Indianapolis, Indiana Area

• Directed the financial aspects of revenue, cost, and profit and loss (P&L) for helicopter turboshaft and turboprop Long Term Service Agreements (LTSA), resulting in a 15% increase in profitability within one year
• Enhanced existing helicopter turboshaft and turboprop LTSA service offerings, leading to a 20% improvement in customer satisfaction and retention
• Oversaw the supervision and administration of the engine lease and rental program, optimizing asset utilization and driving a 10% increase in revenue
• Developed value-added information and tools for customers, including forecasting, historical data, and performance trending, facilitating data-driven decision-making, and strengthening customer relationships
• Created helicopter turboshaft and turboprop LTSA work instructions, ensuring clarity and consistency in service delivery and contributing to a 25% reduction in service errors
• Implemented cost reduction strategies through improved workscoping, leveraging repair and kit business, and creating exchange asset pools, resulting in a 20% decrease in operating expenses

Phoenix, Arizona Area

• Managed customer profit and loss accounts, achieving an increase in profitability through precise forecasting and regular monitoring of engine shop visit projections
• Assisted in warranty budget management by conducting regular reviews of guarantee and warranty exposure resulting in a reduction in non-contractual expenses with the designated customer base
• Maintained a comprehensive understanding of all customers contractual and non-contractual commercial obligations, ensuring adherence to commitments and fostering strong customer relationships
• Led and supervised the remotely based technical support team, driving improvement in response times and customer satisfaction ratings
• Utilized extensive knowledge and experience gained in direct customer interface roles to prioritize and address non-safety related product deficiencies resulting in a decrease in engineering resource allocation time
• Collaborated in developing and maintaining customized electronic Maintenance Management Plans, leading to an increase in engine reliability and a reduction in the cost of operation

Indianapolis, Indiana Area

• Headed the management of customer relationship, resulting in an increase in customer satisfaction ratings over three years
• Served as the authoritative point of contact for customers on all issues related to products and services, ensuring prompt resolution of inquires and concerns, and maintaining a high level of customer trust and loyalty
• Successfully managed the customer portfolio to meet expectations of the business unit, resulting in an increase in revenue from existing customers
• Prepared and delivered effective customer communications, including face-to-face meetings, phone calls, and conferences, facilitating transparent and proactive dialogue with customers
• Proactively addressed specific customer issues, such as service revealed deficiencies and quality issues, leading to a reduction in issue resolution time and improved customer satisfaction
• Promoted and implemented Engine Management Plans with customers, resulting in an increase in engine reliability and a competitive cost of ownership

Dallas/Fort Worth Area

• Provided training, technical assistance, and problem analysis to airlines and airframe customers on Trent 800, RB211-535E4/B, AE3007, and Tay engines, resulting in an increase in customer satisfaction ratings
• Reviewed and disputed delays cancellations for reconciliation of contracts, ensuring adherence to contractual agreements and minimizing financial impacts on both parties
• Proactively raised, monitor, and progressed customer complaints, achieving a reduction in resolution time and enhancing overall customer satisfaction
• Offered 24-hour, 7-days-a-week on call support to airlines, ensuring prompt response to emergencies and maintaining operational continuity, resulting in a decrease in downtime for customers
• Managed on-wing engine removals, including qualifying engine removals in accordance with the Long Term Service Agreement (LTSA), optimizing engine maintenance processes and ensuring compliance with contractual.

Indianapolis, Indiana Area

• Oversaw Rolls-Royce RB211-22B/-524B4/-535E4/-535E4-C, Pratt & Whitney JT8D-17/-17A, and CFMI CFM56-7B engines, ensuring optimal performance and reliability on a diverse fleet of transport category aircraft
• Implemented proactive engine management programs, resulting in enhanced operational efficiency and reduced downtime
• Led the development of engine workscopes, utilizing advanced analytical techniques to optimize engine maintenance schedules and minimize lifecycle costs
• Formulated detailed build specifications focusing on reliability and cost efficiency, contributing to improved performance, and reduced operational expenses
• Produced comprehensive engineering documentation to facilitate powerplant-related inspections, repairs, and modifications, ensuring compliance with regulatory requirements and industry standards
• Collaborated with manufacturers and repair stations to devise innovative repairs and modifications, enhancing powerplant performance and reliability

Louisville, Kentucky Area

• Assisted Engineers on projects and research, contributing to the creation of Boeing 747 and McDonnell Douglas DC-8 aircraft belly skin/extrusion replacement manual
• Wrote and revised existing Engineering Orders, ensuring accuracy and compliance with industry standards
• Developed a comprehensive understanding of IPCs, Mantenance Manuals, Wiring Diagrams, Component Maintenance Manuals, and Boeing Drawing System (READARS-BOLD)
• Evaluated Service Bulletins and Airworthiness Directives at both component and airframe levels, ensuring adherence to safety regulations
• Acquired familiarity with Boeing 727, 747, 757, 767, and McDonnell Douglas DC-8 aircraft, demonstrating versatility and adaptability in working with various aircraft models
• Collaborated effectively with multiple airline departments, including Line & Heavy Maintenance, Purchasing, Maintenance Planning/Scheduling, Reliability, and Maintenance Programs, fostering strong cross-functional.

Bachelor Of Science, Aeronautical Technology

Activities and Societies: Sigma Phi Epsilon Fraternity, Purdue Men's Soccer

Associate’S Degree, Aeronautical Technology

Activities and Societies: Sigma Phi Epsilon, Purdue Men's Soccer