• Led day-to-day operations for Victor Insurance, overseeing both onshore and offshore activities to ensure alignment with business objectives.• Identified inefficiencies in processes and implemented solutions to enhance productivity and reduce costs.• Lead initiatives to improve operational workflows, utilizing technologies, methodologies (like Lean or Six Sigma), and best practices.• Conducted performance evaluations, provided feedback, and implemented training initiatives to maintain high team engagement and productivity.• Manage organizational change, especially in operational processes, to ensure smooth transitions.• Forecast future operational needs and provide financial recommendations to senior management.

• Led business process improvements and drove performance management at CNA Insurance in Lake Mary, Florida.• Managed offshore-vendor relationships and spearheaded hiring initiatives for the operations team.• Provided leadership and strategic direction to ensure operational efficiency and excellence.

• Provided training, guidance, and support to team members to address performance issues and skill gaps.• Identified areas for improvement and implemented process changes to enhance productivity and quality.• Analyzed performance data to identify trends and areas for improvement.• Communicate effectively with other departments (e.g., logistics, sales, management) to ensure coordinated efforts across the organization.

Lead and supervise a team of operations staff, ensuring they meet daily production or performance goals.Track key performance indicators (KPIs) and operational metrics to ensure the team is meeting targets.Conduct regular check-ins and performance reviews for team members.Onboard new team members and provide them with training on company procedures, safety protocols, and role-specific tasks.

• Reviewed and processed new business applications for accuracy and completeness.• Entered client and policy data into the system to ensure up-to-date records.• Assisted in setting up new policies by maintaining accurate documentation.• Conducted quality assurance checks to align with underwriting guidelines and company policies.• Provide feedback to management about recurring challenges or inefficiencies in the new business intake process.

• Provided personalized career advice to individuals based on their skills, interests, and values.• Offered guidance on career transitions, such as changing industries or re-entering the workforce.• Analyzed assessment results and provided recommendations based on clients' profiles.• Maintained regular check-ins with clients to track progress and adjust plans as needed.

• Provided exceptional customer service by assisting customers in finding footwear that met their needs and preferences.• Exceeded sales goals by promoting store promotions and loyalty programs to drive customer purchases.• Processed returns and exchanges efficiently to ensure a smooth customer experience.

• Managed front office operations, ensuring efficient patient check-in/out and warm greetings.• Scheduled appointments, managed cancellations, and optimized doctor's schedule for maximum efficiency.• Oversee billing procedures, including insurance verification, coding, and submitting claims to insurance companies.• Maintain office equipment, including ensuring timely maintenance and ordering supplies or replacement equipment as needed.