● Maximize operational efficiency while managing 5 facilities, leading over 75 staff members and directing marketing teams to drive content engagement and traffic in adherence with policies and procedures● Optimize team performance through mentoring using effective communication and active listening skills while regularly addressing performance feedback by tracking key performance indicators and capitalizing on strengths ● Contribute to company profitability, driving consistent membership growth at 4% per month over 24 months period while accurately analyzing daily and weekly marketing data to assess impact ● Support recruitment initiatives through candidate screening, interviewing and selection activities, resulting in over 30 new talents hired in two years● Build effective relationships with clients and team members by creating peer-to-peer outreach programs

● Established efficient workflow process, managing facility operations by implementing 12 recreation programs for student body while consistently monitoring daily activities of 750+ patrons and staff members ● Fostered smooth recruitment activities by guiding candidates throughout recruitment and selection process while competently analyzing recruiting concerns ● Coordinated facilities and programs with department staff and other agencies and organizations; served as a technical advisor to sports clubs and recreation staff.● Planned and managed comprehensive recreation programs including athletic leagues, instructional programs, and special events.

● Drove company growth and sustainability by providing support and coaching to management to create and act on development plans ● Collaborated with HR and Talent Manager to deliver HR solutions by supporting candidate sourcing for open positions, reviewing resumes received from postings and ensuring completion of qualification process ● Provided support in recruiting activities through new hire onboarding and safety compliance training, increasing employee retention and successfully hiring employees that achieved promotion in timely manner ● Delivered excellent customer service to dozens of clients daily by attending to each inquiry, meeting needs, and providing resources, resulting in highly-rated client satisfaction

● Developed and implemented educational programs to promote the education of fellow students● Conducted outreach to student organizations, academic classes, resource centers, and campus departments● Created market research projects and drafted, collected, reviewed, and analyzed data from over 500 student survey responses in an effort to deliver a better tutoring experience● Presented research to higher administration in weekly meetings and in a final year-end report to improve student support services

● Opened and closed the store, handled money, opened and closed registers, and created staff assignments● Placed special merchandise orders for customers ● Shared product knowledge with customers while making personal recommendations ● Worked alongside other specialists in a sales team to provide the highest level of service to customers

● Organized and worked with a team of specialists canvassing businesses and neighborhoods● Instructed members in approaching businesses and citizens in marketing a candidate for political office● Analyzed local political trends in an effort to best utilize team members and canvas opportunistic areas

● Plotted and programmed the lighting patterns for concerts and sporting events held in the arena ● Operated and managed lighting consoles and switchboards during events● Ensured all lighting equipment was in working order and organized necessary scaffolding and cranes