Lawrence Thomas Email and Phone Number
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I am a passionate Operations and Member Experience Manager currently contributing to the growth and success of Health in Her HUE in New York. My journey in operations management has been marked by a consistent drive to enhance business efficiencies, boost team performance, and foster an inclusive culture that prioritizes diversity and equity.Professional Excellence:Operations Management: With years of experience in directing operations, I have developed a knack for identifying and implementing process improvements, driving profitability, and delivering results that often exceed client expectations.Team Leadership and Development: Leading by example, I have mentored diverse teams, fostering an environment of growth and success. My focus on developing individual team members has been instrumental in achieving organizational objectives.Member Experience Enhancement: At Health in Her HUE, I've steered initiatives to enhance member interactions and health outcomes. My role involves spearheading community forums, managing Care Squads, and developing strategies that significantly boost member engagement and satisfaction.Cross-functional Collaboration: I excel in collaborating with marketing, event, and content creation teams, synthesizing insights from user experience research to drive member-centric service improvements.Strategic Marketing and Business Development: My tenure at She Matters and The Wing highlights my capability in developing effective marketing strategies and identifying new business opportunities, all while ensuring alignment with organizational missions and values.Educational Background:Bachelor of Arts in Business from California State University Dominguez Hills, equipping me with a solid foundation in business principles and practices.My Mission:I am dedicated to making a meaningful impact in the healthcare sector, especially in advocating for diversity, equity, and inclusion. My goal is to continue leveraging my skills in operations and member experience management to create environments where both team members and clients thrive.I am always open to connecting with professionals who share a passion for operational excellence and transformative healthcare solutions. Let's explore how we can make a positive impact together!
Health In Her Hue
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Member Experience ManagerHealth In Her Hue Jul 2023 - PresentNy, Ny, UsAs the Member Experience Manager at Health in Her HUE (HIHH), I am at the forefront of enhancing member interactions and fostering a supportive health community. My role is pivotal in driving initiatives that create meaningful connections, engaging content, and a vibrant community, all centered on improving health outcomes. I manage the innovative Care Squads and Community Forum, focusing on health topic-centered peer support.My responsibilities include developing member engagement strategies and executing them to enhance satisfaction, engagement, and retention. I lead the program management of Care Squads, ensuring a culture of collaboration and continuous improvement. I work closely with cross-functional teams in marketing, events, and content creation to engage our community through various platforms.Understanding the voice of our members and providers is crucial, and I collaborate with the Product team to support user experience research. This research helps us tailor our internal and external materials, making them more member-centric.Additionally, I play a key role in establishing and tracking KPIs and metrics to measure the success and impact of our product initiatives. I work alongside Sales and Operations to address client needs and ensure that our value proposition effectively meets the requirements of our partnership and enterprise clients.In my role, I also champion process improvement initiatives, identifying and implementing efficiencies in our workflows. This helps in enhancing overall effectiveness and responsiveness in managing member experience inquiries and support requests.
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Director Of Marketing OperationsShe Matters Inc Apr 2022 - Jun 2023New York, UsAs the Director of Operations at She Matters, I oversee critical areas of the company such as marketing, business development, product development, research and development, and PR, which are all vital in ensuring the success of our digital health platform. Our platform aims to support Black mothers with postpartum comorbidities by providing them access to community, culturally competent healthcare providers, and culturally relevant resources.In addition to supporting the CEO, I work closely with the board to ensure that the company is aligned with its mission and values. As the Director of Operations, some of my key responsibilities include:Marketing: Collaborating with our marketing team to develop and implement marketing strategies that help us to connect with our target audience. This includes creating marketing campaigns, managing social media accounts, and analyzing campaign performanceBusiness Development: Identifying new business opportunities and partnerships that align with our mission and goalsProduct Development: Working closely with our product development team to ensure that we are creating products and services that cater to the needs of our target audience. This includes providing feedback on product designs and features and helping to develop product roadmaps.In addition to these responsibilities, I also oversee project management activities to ensure that projects are completed within budget, on time, and to the required standard. This includes defining project goals and objectives, developing project plans, monitoring project progress, managing project risks, and communicating project status to stakeholders.As a start-up, it is crucial that we work efficiently and effectively to achieve our goals. My role as the Director of Operations is critical in ensuring that all areas of the business work in a coordinated and aligned manner. I am passionate about our mission, and I am committed to helping She Matters to achieve its full potential. -
Director Of OperationsThe Wing Feb 2020 - Mar 2022New York, Ny, UsAs the Director of Operations for The Wing, I am responsible for overseeing all aspects of our operations, including managing all events operations, which includes food and beverage (F&B). Under my leadership, we have achieved several key metrics that demonstrate the success of our operations.One of our significant achievements has been increasing revenue margins by 15% through careful budget review and optimization. Additionally, we have improved member satisfaction ratings by 25% through regular check-ins with members and developing new support services. Our efforts have also resulted in a 20% increase in staff retention rates through the development and implementation of new evaluation parameters and training programs.We have successfully executed several new growth initiatives, including the opening of two new locations in key markets, under my leadership. Moreover, by developing and implementing new policies and guidelines, we have been able to streamline our operations and improve efficiency across all departments, leading to improved operational efficiency.These metrics demonstrate that our operations at The Wing are not only successful but are continually improving under my leadership. I remain committed to building on this success and continuing to improve our operations to provide the best support for our members and staff. -
District ManagerZ Gallerie Jan 2018 - Mar 2019Gardena, Ca, UsAs the District Manager of Z Gallerie, I oversee the operations of 16 stores, manage day-to-day operations, develop and implement policies and procedures, and work with my team to maximize revenue and profit margins. I work closely with each store manager to ensure that the store is operating efficiently and effectively, providing guidance on staffing, scheduling, inventory management, and other critical operational functions.I am constantly reviewing sales data to identify trends and patterns that can inform our business strategy. I work closely with the leadership team to identify new growth opportunities and then lead the execution of those initiatives. I am responsible for creating and managing budgets for each store, ensuring that we are allocating our resources effectively and maximizing profit margins.Under my leadership, Z Gallerie has achieved significant success. We have achieved revenue growth of 10% over the past year, improved customer satisfaction ratings by 15%, opened two new stores, expanded our product lines, and improved operational efficiency, resulting in improved profit margins. I am committed to building on this success and continuing to lead our stores to new heights of achievement. -
District ManagerForever 21 May 2017 - Jan 2018Los Angeles, Ca, UsAs the District Manager of Forever 21 in NYC, I oversee 5 stores and manage day-to-day operations to maximize revenue and profit margins. My responsibilities include providing guidance to store managers and their staff, analyzing sales data, developing and implementing policies and procedures, identifying growth opportunities, and executing new initiatives.Metrics demonstrating my success include a 15% increase in revenue growth and a 20% improvement in customer satisfaction ratings. Additionally, we opened a new store in a key market, expanded our product lines, and developed new marketing campaigns. By improving operational efficiency through streamlined processes and cost-effective resource allocation, we also achieved improved profit margins.My role as District Manager is essential to the company's success, and I am committed to providing the highest level of customer service and support to ensure continued growth. Through effective leadership and management, we have achieved significant success, and I look forward to leading the Forever 21 team to even greater achievements in the future. -
General ManagerOld Navy Jul 2016 - Jan 2018San Francisco, Ca, UsManaged multiple units and departments throughout district.• Increase sales by $2 million to LY by creating consistent processes and areasor responsibility • Identified key departments with high shrink and developedprograms to reduce shrink• Decrease shrink by 3% to LY ($390,000) by conduction monthly inventories • Conducted interviews and orientation for new associates• Increased credit card app rate 125% to goal• Oversee all floor sets and merchandise flow for store.• Facilitated community out reach and sponsored Boys and Girls club• Total Volume of 20 million per year with a sales team of 200 -
Store ManagerGoodwill Industries International Aug 2015 - Jul 2016Rockville, Maryland, UsCreated and implemented managerial hierarchy.• Resolves store specific merchandising challenges that require adaptations basedon store architecture, inventory levels, and business trends, in line with thepresentation directive and seasonal strategies.• Accountable for product and presentation direction; identifies needs, developsplans and follows up to ensure effective execution throughout store• Drives brand loyalty by ensuring exceptional customer experience through well-merchandised, visually engaging, brand appropriate environments throughout thestore and district• Decrease shrink by 3% to LY• Conducted interviews and orientation for new associates• Designed a rewards program for associates to drive goodwill rewards memberapplication penetration rate• Increased sales by 15% MTD• Decreased controllable expenses 5% by monitoring payroll and store suppliesorders• Oversee all floor sets and merchandise flow for store.• Total Volume of 3 million per year with a sales team of 73 -
Assistant ManagerH&M Jun 2013 - May 2015Stockholm, Stockholm County, Se -
Sr. Team LeadTarget Sep 2012 - Apr 2013Minneapolis, Mn, Us -
Visual ManagerForever 21 Aug 2010 - Apr 2012Los Angeles, Ca, Us
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TellerBank Of America Nov 2010 - Mar 2012Charlotte, Nc, Us
Lawrence Thomas Skills
Lawrence Thomas Education Details
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California State University-Dominguez HillsGeneral
Frequently Asked Questions about Lawrence Thomas
What company does Lawrence Thomas work for?
Lawrence Thomas works for Health In Her Hue
What is Lawrence Thomas's role at the current company?
Lawrence Thomas's current role is Empowering Operations and Member Experience in Healthcare | Driving Growth and Efficiency with a Focus on Diversity and Inclusion | Proven Track Record in Digital Health Innovation and Team Leadership.
What is Lawrence Thomas's email address?
Lawrence Thomas's email address is th****@****ing.com
What schools did Lawrence Thomas attend?
Lawrence Thomas attended California State University-Dominguez Hills.
What are some of Lawrence Thomas's interests?
Lawrence Thomas has interest in Politics, Science And Technology, Arts And Culture, Economic Empowerment.
What skills is Lawrence Thomas known for?
Lawrence Thomas has skills like Merchandising, Training, Management, Sales, Team Leadership, Customer Service, Fashion, Profit, Pricing, Planograms, Store Management, Loss Prevention.
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