Lawrence Yen Email and Phone Number

Hank, Software Engineering Manager: Promoted to Manager of entire engineering team to continue rebuilding HVAC and BMS controls platform• Managed team of 4 Backend engineers, 1 Frontend engineer, 2 IoT engineers, and 1 Data Scientist through successful development and launch of Alpha and rollout of Beta to over 60 client buildings• Acted as engineering team liaison for Product, Design, CloudOps, Security, Finance, Vendor Management, and Architecture team requests

Hank, Senior Front-end Engineer: Rebuilt front-end of newly acquired product for monitoring, management, and ML optimization of HVAC via a BMS controls platform. • Owned frontend development and heavily influenced design to achieve a System Usability Scale (SUS) of 79.6 and Net Promoter Score (NPS) of 29• Leveraged previously architected Frontend components and optimized it further with new MUI v5Portscape, Lead Front-end Engineer: Started new portfolio management tool for managing and reporting on properties, leases, and strategic actions• Owned frontend development of new product leading one frontend engineer to build a React web app using Material UI React component library while contributing over 600,000 lines of code• Architected Frontend components for product-wide reusability and configurability• Collaborated with Product Managers, UX Designer, SMEs, and Backend Engineers to create requirements, designs, technical architecture, business functionality, and product roadmapJet - Client Admin App, Front-end Engineer: Owned complete rebuilding of client-facing application for managing users, properties and integrations used for Jet Workplace Experience App• Developed new React web application to replace legacy admin interface using Ant Design component library• Became main contributor to three major backend microservices by developing REST APIs to serve new web app • Collaborated with Product Manager, UX Designer, and Data Analysts to create requirements, wireframes, and data visualizations with Nivo chart library

Attending full-stack development program focused on popular JavaScript technologies and frameworks such as React.js and Node.js and programming fundamentals including Computer Science, Git, and HTML/CSS.

Architect product and service offerings for a global IT managed services firm in direct partnership with C-level executives.• Designed and managed Customer Journey program to renew and expand 8 existing client engagements.• Conceptualized, developed, refined, and implemented new Intelligent Automation service offering to supplement and enable existing services.• Identified and initiated new initiative to design and develop new Contact Center AI offering.• Manage the RFP response process and materials to bid and win over $60 million worth in contracts.• Pioneer and execute market analysis projects to realign End-User Support and Customer Experience services to identify industries and target personas for boosted marketing and sales efforts.• Chart collaborative efforts with marketing team to devise strategy for integrated campaigns and to provide technical service expertise for 10 new and 6 existing collateral.• Initiate demand and engineer lead generation projects aimed to streamline sales enablement and conversion; currently using HubSpot.

Directed all product, marketing, design, and development efforts for an online services startup dedicated to aviators and enthusiasts.• Designed and established UX and UI of two mobile applications and one web application.• Led product reprioritization and redesign efforts to develop a viable product focused on addressing user challenges.• Formulated business strategy for 4 new revenue streams through market research and market trend analysis. • Created and oversaw marketing campaigns using Google AdWords and implemented grassroots and SEO strategies leading to site traffic increase of 30% on Google Analytics.• Orchestrated the development of business strategy and model to enter the drone industry.

Product Manager; NOCD – User Experience Redesign Projects for an iOS app to help treat OCD patients.• Spearheaded multiple agile projects and delivered successful projects on schedule and within budget, receiving high client satisfaction leading to three additional contracts.• Redesigned the complete UX and UI of the iOS app consisting of over 80 unique screens and 5 codependent functions to improve aesthetic, user flow, ease of use, and guided functionality.• Conceived and wrote over 100 user stories and managed backlog throughout feature design.• Identified user pain points and audited & tracked requirements through user stories.Project Manager, Red Bull Project - Photo Booth• Integrated globalization and enhancement effort of a legacy photo booth system for Red Bull Photo Booth.• Gathered, defined, and quantified functional and technical specifications on Simian.io for improvements and reduced technical debt to four codependent platforms.• Negotiated, secured, and sold a $500K+ contract to client stakeholders for enhancements and localization work.Implementation Analyst, LA County Project - LRS• Built, formulated, and implemented a welfare system for over 10,000 users at over 50 sites to succeed three legacy systems for the County of Los Angeles– LEADER Replacement System (LRS).• Supervised, guided, and mentored outreach team to support and enable self-sufficiency through customized support to over 30 offices.• Created data analysis tools with Excel for tracking issues and readiness tasks for stakeholder status reports.• Shaped and mobilized a team of 6 junior staff to rectify gaps in support from lessons learned by developing reference guides for all 10,000 end users.Training/ Testing Analyst, LA County Project - LRS• Redesigned and overhauled 20 Web-Based Training (WBT) modules using Adobe Captivate; Composed over 40 function specific job aids to complement WBTs.• Tested over 30 scripts, reported and tracked defects using HP Quality Center.

Oceanside Wastewater Treatment Plant Renovation – City and County of San Francisco: Repaired and renovated aging industrial plant containing four over 100 feet tall digesters.• Assistant Project Manager:o Managed and tracked progress of subcontractors for steel repairs and installation of new corrosion protection on digesters resulting in nearly 20% savings. o Planned, designed and executed the installation of an industrial boiler 3 weeks ahead of schedule.