Member of the Digital Experience Team• Working with digital tools to enhance the user experice.

Consulting and project management for digital applications. • Project Manager - Gorilla Group LLC, is the digital arm of Wunderman Thompson, a global advertising agency. Led the implementation of a Salesforce Cloud Voice implementation for a global call center. This solution provided rules based management of customer calls and routing them into various flows and queues. Managed client meetings and team status calls, as well as, budget updates throughout the implementation.• Consultant - BallastShop.com is an eCommerce site target consumer and commercial industrial lighting product sales. Created a method to identify and solve problems with shipments and tracking. Implemented controls on all financial transactions requiring logs for refunds and credits. Conducted software selection search for customer management solutions to manage customer interactions.

Director/Senior Consultant IT consulting firm specializing in (CMS) content-managed websites and custom application solutions. • Managed teams, clients, budgets, projects using local, dispersed, and offshore resources to build solutions on various digital platforms that include Web, CMS, Mobile, and Tablet. Projects include the following:• Project Manager - IU School of Medicine, (2020) Sitecore CMS re-platforming the medical school website, creating a template for all IU web properties. Launched on time/on budget in time for Med School Match Day. The project team included developers, QA, and UX with weekly meetings that included CIO and other UI department heads.• Project Manager - Charles Schwab, (onsite) (2016 -2019) Managed the development of a robust client-facing retirement calculator that was released to all Schwab 401(k) participants. This project transformed a static retirement score to an online score providing real-time updates and allowing participants to model different retirement scenarios. This role involved complex integrations with 3rd party vendors, compliance and legal teams, also internal technology and reporting teams at Schwab. Supported the product as Digital Product Manager and subject matter expert during and after development.• Business Analyst, Product Manager - Charles Schwab, (onsite) (2016 - 2019) Digital Project Manager to develop a tool for Advisor Managed Accounts allowing them to model risk and asset types for 401(k)’s within an advisor's purview. This was achieved by developing business requirements, wireframes, prototype, and complex flowcharts. Represented the product on several internal scrum teams to build out concepts and then gain approvals for development. Also, provided technical guidance and technical knowledge.

HFA is a full-service marketing and communication agency that serves retail, consumer, industrial, and business-to-business clients both locally and internationally. • Director - Responsible for leading digital integration into all client advertising initiatives. This included implementation of; websites, microsites, email marketing, text marketing, organic, and paid search. The consistent growth of interactive revenue was achieved by expanding agency digital capabilities and providing integration of digital components into traditional media campaigns.• Managed, expanded, and developed the digital team. The team consisted of project managers, designers, developers, analysts, search specialists, social marketing, and cross-functional creative teams.• Responsible for resource planning, project timelines, and budgets for all digital projects.• Managed technology vendors, partners, freelancers, and integration with client technology and marketing teams. • Implemented a digital project management methodology to scope, manage, deliver and assess projects agency-wide.• Management Team member, focused on sales of digital work for new business pitches.• Major clients included: Goodyear Tire & Rubber Co., Dunlop Tires, Kelly Tires, and Louisiana Pacific.

Intellinex , an e-Learning Venture of Ernst & Young. Intellinex developed and provided integrated learning and knowledge management solutions, enabling large enterprises to leverage emerging technologies, achieve significant cost savings, and enhance business effectiveness and results.• Marketing Team - Managing corporate intranet and extranet portals while utilizing innovative products and approaches to deliver organizational communication.• Innovation Team - Reviewed opportunities to incorporate new technologies and industry trends into E-learning delivery.

Ernst & Young Consulting is a global professional services firm with key competencies in application development and large enterprise systems and services implementation.• Product Team - Introduced Ernie, Online Consulting Entrepreneurial Consulting start-up that established Ernst & Young’s online consulting to provide consulting advice through an Internet-based subscription service. • Sales and Support Team - Delivered presentations across the country in Ernst & Young offices during the launch and rollout. Achieved sales goals, maintained client relationships post-launch, and managed the subscriber base.