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Ready Credit Corporation, headquartered in Eden Prairie, Minnesota, is a leading innovator of prepaid product solutions for the cash-reliant consumer. The company was the first to issue an instant, anonymous prepaid card from a self-service kiosk, the patented “ReadySTATION,™” and the company continues to innovate with unique products and services for the Transit, Paratransit, Government and Airlines industries. Ready Credit’s innovative products and services include a prepaid card enabled to automatically adapt to user need, eg. originate without fees for use in a Transit environment then switch to a fee-based general purpose card upon a non-Transit transaction (patent pending), the only prepaid debit card structured within Federal Electronic Transit Account (ETA) regulations, and the recently added instant cash-to-card solution for the Airlines industry to support cashless lobby initiatives. All Ready Credit prepaid products are either Visa or MasterCard network branded, and deposits are FDIC insured.

StayWell is a health engagement company that helps its clients engage and educate people to improve health and business results. We bring decades of experience working across the health care industry to design solutions that address our clients’ evolving needs.We fuse expertise in health engagement and the science of behavior change with an integrated portfolio of solutions and robust content assets. Our customizable programs are proven to effectively engage people to make positive health care decisions—across even the most challenging populations.Responsible for all aspects of technology at this leading Health, Wellness, Population Health and Patient Education company.

Provided executive leadership for all aspects of information technology at the company. Modernized and mobilized enterprise computing platform, applications and support for 2,600-employee company with lean team, while improving expense to revenue ratio. Implemented server virtualization with high availability and disaster recovery for all platforms. Implemented Workday HRIS while deploying Sugar CRM at half the price of Salesforce.com. Delivered Web-based, B2B e-commerce site with full EDI, while consolidating three work-order systems. Provided systems strategy and managed IT SOX and HIPAA compliance. Also responsible for other administrative areas, including marketing, quality assurance, training, continuous improvement, facilities, and mergers and acquisitions. Oversaw 90 facility locations while developing standard facilities platform. Ensured move of corporate office two times to accommodate faster-than-projected employee growth. Introduced CI to organization and integrated into company culture. Standardized business processes at all 90 offices, ensuring four service Centers of Excellence achieving ISO certification. Led numerous Kaizan events and CI projects, resulting in hard multimillion-dollar savings. Implemented change of company brand, logo and tag line, while managing eight company summit events with $600,000 budget and 400 participants. Introduced video media creation, editing and distribution.

Supported major company initiatives, while overseeing all corporate administrative functions, including human resources, information technology, facilities, insurance and planning in fast-paced environment. Conducted reduction of expenses within Wound Care Division to fit new reimbursement levels from Medicaid and immediate implementation of acquisition rollup strategy within Specialty Pharmacy vertical, driving strategy to roll up specialty pharmacy companies. Delivered technology and platform assessment designed to evaluate company’s readiness for aggressive acquisition. Determined company needed new general ledger and Specialty Pharmacy systems, ensured selection and implementation of general ledger system within 60 days, and Specialty Pharmacy system in 120 days.

Oversaw all technology, human resources, telesales, customer care, facilities and day-to-day operations. Served as first member of management team to establish core technologies and build infrastructure for daily operations. Delivered operational e-commerce site 120 days from creation of business concept, on-time and under budget. Managed telecommunications, data communication, outsource ISP relationship management, performance and capacity planning.

Turned around troubled systems delivery function. Reconstructed three mail-order facilities running with 30% excess capacity by combining two very different systems in three months without problems and redesigned and enhanced automation capabilities of two facilities on time and on budget. Consolidated numerous retail claims adjudication systems existing within each of 13 acquired entities, resulting in successful closure of eight locations and consolidation to three retail systems. Developed customer- focused system strategy and rewrote complete flagship retail system to compete in rapidly-changing PBM industry.

Instilled value added and accountable culture offering leading edge, useable products responsive to business needs, resulting in delivery schedule compliance and confidence of business unit user’s restoration. Improved day-to-day operations by replacing key supervision, documenting job streams, and creating job logs and other processes to eliminate daily crises.

Restructured previously ineffective information system unit into productive, value-added department by establishing operating procedures, customizing and tying projects to business metrics and requirements, redeploying staff and delivering projects on time. Developed decision support system to turn around profitability of key blocks of insurance. Devised business modeling capability to enable exploration of potential changes in business pricing, expanding and encompassing accounting function.

Responsible for the programming and support for all retail banking applications, including demand deposit, savings, installment loan, certificates of deposits, mortgage loans and dealer finance.

A national-level retail industry specialist. Managed three-year, major systems selection, development and implementation project for large New York toy retailer. Defined overall systems requirements enabling growth from 100 to over 500 stores in two-year period. Oversaw data center move from Detroit to New York and reviewed overall data processing function of Norwest Technical services. Conducted review of overall data processing function of a medium-sized Midwestern bank and service bureau.

Worked in variety of positions developing technical and management skills.