Manage Epic training needs and goals, using a variety of educational media to design and develop state-of-the-art training programs. Responsible for analyzing, design, development, implementation, and evaluation of training curriculum. Writes and edits instructional material such as Epic new hire training, train-the-trainer courses, tip sheets, how-to guides, and other documents for various Stanford Children's audiences.Develops scenario-based education, web-based micro learning, and video snippets to increase learner engagement and motivation. Maintains and updates existing library of e-Learning materials. Coordinates with subject matter experts to validate training content and materials.Researches, gathers data, and repurposes existing material as appropriate. Rewrites, summarizes, reorganizes, and enhances to create the most effective documents and performance support tools to meet business needs. Creates and maintains document libraries on SharePoint and network drives. Maintains knowledge of copyright law and usage rights for written materials, images, etc. Develops and conducts user evaluations to collect data on training effectiveness, including transfer and retention, and provide suggestions for improvements.Captures and documents end-user issues to accurately assist in defining, troubleshooting, resolving, and escalating issues in collaboration with training and application team members. Identifies additional training needs for end users as well as opportunities for system improvements, and communicates observations to training and application team members.Participates in Master Train environment build, including creation of master patients, patient duplication, testing, and training environment prep.

Assist Stanford Children’s Health with preparation for implementation and upgrades. Responsible for teaching Epic Informatics Training courses, individual, and small group training to a variety of end users. Train students and staff for inpatient and outpatient workflow. Involved in writing curriculum, creating tip sheets and other training related applications.

Traveling within the United States as part of the National Acute Care & Infusion Pharmacy Program. Coaching the new Epic Willow Inventory system to various audiences, pharmacy technicians, project staff, clinics and medical office buildings. Providing ongoing support and training as assigned at deployments and Go-Lives.

Assisted UCLA Health with preparation for implementing Epic to a sizeable ambulatory affiliate in Southern California. Responsible for teaching CareConnect, Informatics Training courses, individual, and small group training to a variety of end users. The training prepares students to pass an Epic proficiency exam at the end of a course. Involved in writing curriculum, creating tip sheets and other training related activities that utilize the end-users workflows and application knowledge of Epic.

Provided Meditech inpatient acute care support to physicians, nurses and medical staff at ARH Medical Surgical Department. Assisted nursing staff with navigation, orders, charting, transfusion, infusion and documentation within Meditech Expanse software. Provide assistance to physicians with orders, charting and navigation within Meditech. Assisted with documentation and transription using M*Modal cloud-based clinical documentation software.

Provided at the elbow support to Covenant Health and Morristown-Hamblen Healthcare System.Provided RadNet and PowerChart support to Morristown-Hamblen Healthcare System Sleep Center and Radiology Department. Assisted RadTechs, Respiratory, CT, Ultrasound, and Polysomnographic Tech with workflow, sleep exams, Cpap, and downtown procedures.

Provided Cerner Powerchart Ambulatory training elbow support to physicians, nurses and medical staff at Dignity Health Neurology Department. Worked with end user to help them understand their workflow while using the powerchart application. Assisted physicians in Neurology, Neurosurgery, Neuroendovascular Surgery, Allergy, and Cardiology with workflow and powerchart application.

Provided Cerner RadNet support to Covenant Heath and Parkwest Medical Center. Assisted Parkwest Comprehensive Breast Center with RadNet, PowerChart, and PM Office support. Provided ATE support to Radiology Technicians and Nurses to help them understand their workflow while using the powerchart application.

Provided Epic ClinDoc support to Mary Washington Hospital Cardio Pulmonary Rehab and Rehabilitation Services of Fredericksburg. Assisted end users with flowsheet, documentation, workflow, navigation, and troubleshooting. Provided Epic Ambulatory and Cadence support to Mary Washington Hospital Endocrinoloy Dept. front desk, nursing staff, providers and end users.

Soft Go-Live Epic support for MWHC Virginia Cardiovascular and Thoracic Surgery. Provided elbow support to Clinic Coordinators with knowledge in cadence, scheduling, and appointment conversion. Assisting users with hyperspace navigation and troubleshooting workflow.

Soft Go-Live ATE Trainer for MLHC Family Medicine, Internal Medicine, and Main Line Health Bryn Mawr Rehab. Provided ATE support to physicians and clinical staff in CPOE, Ambulatory, Cadence/Scheduling, and Surgical scheduling. Point of Contact (POC) for Orthopaedics and Neurology Dept. Assisted end users with navigation and troubleshooting in Orthopaedics, Neurology, and Endocrinology.

Soft Go-Live ATE Trainer for MLHC Family Medicine, Internal Medicine, and Main Line Health Bryn Mawr Rehab.

Ambulatory/CPOE support for Valley Stream Family Medicine and Carle Places Family Medicine. Providing elbow support to physicians and clinical staff with knowledge in the Ambulatory, Muse, Orders and workflow. Assisting users with hyperspace navigation and troubleshoot workflow issues as well as report any problems that I could not solve to the command center. Also providing one on one training to end users who are having difficulties. Provided additional support to Winthrop Medical Specialties pulmonary and sleep medicine.

Epic Ambulatory ATE Support for UMASS Memorial Medical Center and Medical Campus. Provided support for physicians and nurses in the Blood Donor Center. Assisted with the navigation through Epic ambulatory, cadence, and beaker for blood transfusion. Assisted end user with ordering labs, label printing, patient wristband printing, and other laboratory procedures for testing. Also, Assisted Physician’s, nurses, and end users at CMG Montachusett Women Health part of UMASS Healthalliance Hospital OB/GYN department. I provided ATE Ambulatory support with OB/GYN workflow, procedures, annual examination, ordering and troubleshooting any problems as well as reporting any problems to the command center.ATE Physician support for Fitchburg Family Practice part of UMASS Healthalliance. Assisting 20 Physicians with workflow, follow me desktop, and navigating through Epic. ATE support at UMASS Memorial Hospital L&D Department. Received one on one training with Stork, ClinDoc, L&D, and Postpartum procedures. The procedures included the following: Complete transfers, Start of Activity, Require documentation, Arrivals, Triage, and Stork/ClinDoc navigation.

Epic Ambulatory ATE and Physician support at Lexington Medical Center and Spring Valley Family Practice. Providing elbow support to physicians and clinical staff with knowledge in the Ambulatory, Cupid, Orders and non-invasive procedures. Assisting users with hyperspace navigation and troubleshoot workflow issues as well as report any problems that I could not solve to the command center. Also providing one on one training to end users who are having difficulties and assisting providers with Dragon dictation.

ATE support to physicians and nurses in the inpatient Medical Surgical hospital setting. I worked with the end user to help them understand their workflow while using the powerchart applications. I also assisted the end users with personalizing their Mpages as well as customizing their patient list during their assigned shift/location. I assist physicians with creating customized notes, macros and creating their favorite Powerplans.

Provided Cerner Millennium Powerchart training elbow support to physicians as well as nurses in the inpatient Medical Surgical rural hospital setting. I worked with the end user to help them understand their workflow while using the powerchart applications. I also assisted the end users with personalizing their Mpages as well as customizing their patient list during their assigned shift/location.

Assisted ended users with workflow issues and technical support. Assist end users in Cerner Powerchart application. Worked with physicians to help them understand their workflow while using Powerchart in MedSurg, ED, L&D areas. I also assisted physicians with placing orders, using and saving customized PowerPlans, creating auto text phrases and helping them set up Dragon Dictation as well as helping them to create voice commands.

Epic Go-Live Greenville Health Systems. Providing elbow support to physicians and clinical staff with knowledge in the Ambulatory setting. Assisting users with hyperspace navigation and troubleshoot workflow issues as well as report any problems that I could not solve to the command center. I also provided one on one training to end users who are having difficulties and assisting providers with Dragon dictation.

Professional Summary: High-performing manager with 14 years of healthcare experience in hospital and medical office environments. Well-trained medical professional experienced in medical operations, excellent interpersonal communication skills and the organizational savvy to run a hospital facility smoothly. • Strong presentation skills • Effective staff coach • Talented interviewer • Analytical thinker • Independent decision making • Promotes positive behavior • Accomplished leader • Planning and development ExperiencePhysician Assistant Trainee, United States Navy 01/2016 to 09/2016 • Demonstrated ability to lead and motivate outstanding healthcare teams. • Attended training at Surface Warfare Medical Institute to evaluate patients suffering from gastrointestinal, cardiology, neurological and basic medical care. • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care. Aerospace Medical Technician, United States Navy 02/2010 to 12/2015• Managed clinical oversight for 2000 patients.• Performed annual physical health assessments for over 200 patients per year. • Responsible for primary care, case management, medication management, and prioritized treatment to maintain patient flow. Medical Records Department Representative, United States Navy 01/2003 to 01/2010• Compile and maintain patients’ medical records to document condition, treatment, provide data for research or cost control and care improvement efforts. • Review records for completeness, accuracy, and compliance with regulations.• Manage the department or supervise clerical workers, directing or controlling activities of personnel in the medical records department. EducationContinuing Education in Healthcare Administration, Southern Illinois University-Carbondale• Currently pursuing a Bachelor’s degree in Healthcare Administration. • Hearing Conservation Certification.

ATE(At the elbow) Support for end users in the ambulatory settings. Assisted nurses and MA's with their rooming functionality and workflow. I also assisted physicians with personalizing their macros, smart phrases and texts as well as helping them to flow smoothly through each patient's visit.