Laxman Parab Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

A leading brand in the fashion and lifestyle industry. In my role as Executive Customer Support Lead, I am responsible for:Driving exceptional customer experiences by managing and leading the customer support.Strategizing and implementing effective solutions to ensure customer satisfaction and loyalty.Monitoring and enhancing service quality through feedback and performance analysis.Collaborating with cross-functional teams to address customer needs and streamline processes.Strengthening relationships with customers to boost brand reputation and revenue growth.Looking forward to contributing to the continued success and growth of Baggit India, and excited to make a positive impact on our valued customers.#CustomerSupport #Leadership #CustomerExperience #BaggitIndia #NewBeginnings

Navi Mumbai, Maharashtra, India

Navi Mumbai, Maharashtra, India

• Delivered client support across multiple channels, ensuring adherence to financial regulations.• Educated clients on trading strategies and market trends, boosting their financial literacy.• Led feedback collection and customer record maintenance to refine service delivery.•Managed relationships with HNI and SHNI clients, enhancing satisfaction and loyalty through excellent service and engagement.

India

• able to provide accurate information about a company's products or services to customers who have questions.• If a customer has a complaint, it's the responsibility to listen to the customer's concerns, empathize with their situation, and work to resolve the issue to the customer's satisfaction.• responsible for monitoring customer feedback and tracking customer satisfaction or dissatisfaction trends. This information can be used to identify areas where the company can improve its products or services. • In situations where a customer's complaint cannot be resolved by a CSR, I will step in to handle the issue and ensure that the customer is satisfied with the resolution.• responsible for managing customer accounts, including updating account information, processing payments, and handling billing inquiries.• responsible for suggesting additional products or services that may be of interest to the customer.• Upselling/Cross Selling, Email/chat

Mumbai, Maharashtra, India

• Answering phone calls: to answer phone calls promptly and professionally.• Directing calls: direct calls to the appropriate person or department within the organization.• Taking messages: If a caller is unable to reach the desired person, will takes a message and passes it on to the appropriate person.• Providing information: provide information to callers, such as company hours, address, and other relevant details.• Maintaining phone systems: responsible for maintaining phone systems and troubleshooting any issues.• Managing conference calls: manage conference calls, including scheduling and providing support during the call.• Routing emergency calls: In the case of an emergency, telephone operators may route calls to the appropriate emergency services.• Maintaining records: They maintain records of phone calls, messages, and other communications for reference and tracking purposes• Checking guests in and out: They manage guest check-in and check-out procedures, ensuring that all details are accurate and that guests are satisfied with their experience.• Managing reservations: manage reservations, ensuring that they are accurate and up-to-date and that guests receive confirmation of their bookings.

Mumbai, Maharashtra, India

• Greeting guests: to welcome guests as they arrive, providing a warm and professional greeting.• Processing payments: guest payments, including cash, credit card, and check transactions and update in the system.• Managing correspondence: responsible for managing incoming and outgoing correspondence, including email.• Responding to guest requests: respond to guest requests promptly and professionally, ensuring that all needs are met.• Managing administrative tasks: responsible for managing administrative tasks, including record-keeping, inventory management, and scheduling.• Using Front Office software: use specialized software(Opera) to manage customer interactions, and track customer data.