Experienced banking professional with a strong background in customer service, account handling, and sales. I have approximately 4.7 years of expertise in the banking sector, specializing in handling customer queries and providing effective solutions related to their accounts. My experience extends to various domains, including credit cards, personal loans, and home loans.In my current role as an Deputy Manager (Inbound Privy) at Kotak Mahindra Bank Ltd, I am responsible for delivering exceptional service to priority customers. I handle their banking inquiries, credit card concerns, and loan requests. I provide guidance on account opening processes, debit/credit card upgrades, and insurance products such as life insurance and health insurance.Previously, as a Customer Relation Officer at Altruist Technologies Pvt. Ltd, I successfully managed customer calls for Axis Bank, ensuring prompt resolution of their banking queries. I facilitated loan applications and guided customers through the account opening process. Additionally, I received recognition for my exemplary performance and boundary-less behavior.Throughout my career, I have demonstrated a strong commitment to customer satisfaction, problem-solving, and delivering personalized financial advice. I am known for my ability to handle complex customer issues with professionalism and empathy.If you are looking for a dedicated banking professional with a passion for customer service, sales, and relationship management, please feel free to reach out. I am eager to contribute my skills and experience to a dynamic organization.