Oversight Performance and drive business goals.Resolve issues related to Process, quality, risk, people and organizational change requestsManage vendor contractual obligations to ensure Performance and service level agreements are met within established guidelines and terms’Accountable for key engagement KPI’s such as Service Levels and CSATAccountable for the individual development of resources through training and Periodic reviewsIdentify opportunities for Process… Show more Oversight Performance and drive business goals.Resolve issues related to Process, quality, risk, people and organizational change requestsManage vendor contractual obligations to ensure Performance and service level agreements are met within established guidelines and terms’Accountable for key engagement KPI’s such as Service Levels and CSATAccountable for the individual development of resources through training and Periodic reviewsIdentify opportunities for Process ImprovementManage customer Relationship in the account from delivery Perspective and achieve best in class Satisfaction.Attending Severity 1 and Major incident bridges,engaging the right Resources and Assisting in driving incident Resolution and sharing timely updates to the stakeholdersParticipate in Transition related calls and share Relevant updates with Regards to the Team ( Knowledge Transfer/training Progress update ).Interact with Leadership teams and raise flags on any business/financial Risk that is observed in the Process.Conduct regular ticket reviews to ensure adherence to handling Procedures and timely closure. Show less