Laxmi Reddy Email & Phone Number

Monroe Township, NJ, US

Noida, Uttar Pradesh, IN

• Spearheading large financial services engagements distributed globally for HCL Technologies
• Handling P&L for all engagements under my management and ensure – Managed Services, T&M and Managed Capacity engagements
• Reporting to Global Head of Service Delivery and leading a total team size of 1500+ technology professionals
• Leading e2e DWP services for all engagements – Unified Collaboration Services, Unified Communication, Workplace services, Engineering, DaaS – Anywhere, Anytime, Any Device, Mobility Services
• Partner with sales on new deals RFP, contract reviews & negotiation and Technology summits
• Reduced operating cost by 15% to improve margins in managed services engagements

Teaneck, New Jersey, US

• Managed $110 MM P&L annually with a team distributed globally
• Dealt with CIO and CISO of Customer Organization and Business Stakeholders
• Manage end-to-end infrastructure and security for customer organization – Cloud Services, DWP, PaaS
• Successfully delivered $100Mn Cloud and Infrastructure modernization program – Data Centre Migration and consolidation, DWP, Oracle Cloud - PaaS, Network Modernization and Unified communication.
• Implemented PaaS Cloud for contact centre business and enterprise users – Avaya & Verint
• Enabled DWP including Network Voice Operations with no business impact during the pandemic situation.

Teaneck, New Jersey, US

• Managed an account of $35 MM P&L annually with 500+ team globally distributed (Singapore, Swiss, India - Hyderabad, and Pune)
• Dealt with Client’s Senior stakeholders (ED, MD) on New Business opportunities, Delivery Improvements, and Escalation Management
• Grew the account by 50% through continuous account mining
• Managed RTB Application and Infrastructure Service Delivery cutting across all LOBs – Wealth Management, Investment Banking, Corporate Banking, Global Asset Management
• Successfully offshored 18 different functions of 200 FTE from to offshore location in 6 months
• Successfully transitioned the functions from multi-vendor to single Vendor in 2010 and formed RTB Application Support Utility.

Round Rock, Texas, US

• Developed and implemented standard ITIL processes - Event Management, Incident Management, User Request Management, and Knowledge Management.
• Developed and implemented Transformation strategy - Scope Identification, solution Identification, Solution Implementation, Migration and Stabilization
• Implemented ESM tools – Netcool for event monitoring, SNOW for Request, Incident, Change Management, SNOW KDB for Knowledge Management
• Developed Service Performance metrics and reports for dashboards and balanced scorecards
• Redefined and Implemented Application Support Operating Model to achieve cost benefits and improve productivity– Tools, processes, Resources
• Implemented transactional risk framework using FMEA methodology to identify high prone risk items and solutions to minimize the risk

Frankfurt Am Main, Hessen, DE

• TSS, Global Debt Securities - Managed Global Debt Securities operations – Investment Banking – Corporate Actions, Trade Settlements, Payments Processing and Depository.
• Managed Risk and Operations Control function – Control Review Program, Incident Management, Group Audits, Control Review Programs, Monitoring Key Risk Indicators, Spot Audits, and Process Reviews.
• Reviewed and implemented segregation of duties for Debt Securities functions and redefined roles & responsibilities to ensure robust Operational control
• Process Re-engineering projects executed integration for optimum resource utilization and cost reduction
• Automated Corporate Actions Fixings for Debt Securities products – Reduced 340K EURO annually
• Managed outsourced Service provider – Relationship Management & Performance Management.

Round Rock, Texas, US

• Successfully Set-up Dell Financial Services Accounts Receivables functions with a team size of 60 FTE.
• Responsible for Service Delivery, Service Improvements, and Client Relationship Management.
• Developed performance Metrics & Reporting dashboards
• Successfully cleared $5mm worth of suspense account.
• Streamlined operational efficiencies by successfully hiring top talent driving productivity.
• Performed data analysis and identified process Improvements opportunities using Six Sigma methodology.

London, GB

• Operations - Managed Payroll & Benefits Functions with a team of 30 FTE
• Managed the Business performance SLAs and Stake Holder Management
• Implemented customized work flow and system generated reports and eliminated manual efforts.
• Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
• Trained employees on additional job positions to maintain coverage of roles at all times.

• Managed 4 different functions with 4 Team Leaders and 65 Associates reporting to me.
• Managed processes like Accounts Receivable, Share Registry (using Workflow system and Legacy system), and Corporate Reconciliations.
• Managed for Workflow tool development program.
• Analysed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
• Implemented training processes for newly hired employees and supervised shift leads and production personnel.

• Management Information for Creditor Insurance and Life Insurance Business to the Business Providers of GE Insurance Holdings, UK. (Financial Institutions, Banks like Lloyds, Barclays, etc)
• New businesses Revenue forecast, provide information on market details and new business opportunities.
• Worked on Profit share statements for GE Insurance Holdings and its clients.
• Set up finance shop in GECIS, Hyderabad.
• Lead 4-member team and managed Vendor Payments, employee reimbursements, and Payroll.
• Extracted data from various reporting systems to implement key operational changes.