Laxmi Shankar Email and Phone Number

Experienced Delivery Head with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery and Strategic Leadership. My current role includes, but not limited to:• Build, coach, mentor, lead and support a team of engagement leads, project managers, architects, tech / team leads, business Analysts• Build positive and productive working relationships within the organization and with customers• Responsible for overall delivery from USEReady’ s Offshore office• Strategic business planning for Offshore team• Manage Client Relationships, customer satisfaction, escalation and Scope & Risks• Program & Project Management• Skill Development• Competency & skill development & continuous improvement• Setting up policies & processes• Track utilization, Revenue, P&L, curtail attrition• Ensuring Customer Satisfaction & continuous improvement• Experience with waterfall, Agile & hybrid (Iterative and Incremental) Software Development Life Cycle• Engage clients in discussions regarding business processes/needs and translate output into meaningful requirements• Have Experience working Onsite as well as with global clients