Handling Order Enablement for OpenText Information Management ApplicationsEnsuring Billing delivery excellence in the Order to Cash functionPartnering with Sales and Collections to resolve billing and collections issues, including - completing account reconciliationsComplete invoicing to meet billing SLAAccurately interpreting and analyzing legal agreements and Customer Purchase OrdersPartnering with Global Billing peers to support the end to end process and practice improvements

Prepared billing reports for clientsProcessed requests for quotation, orders, and other inquiries for corporate clients

Led a team of junior analyst and mentored them in various processes Motivated the team to achieve the 100% service Level Agreement as entered with stakeholdersWorked on performance appraisal plans and owned continuity training process for the team Verification and release of the international currency payments to the suppliersSpearheaded process improvements for the reduction of time with compliance to quality and company guidelinesResolved the payment related queries for rejected paymentsAnalyzed the exact root cause for errors that are registered in TGW (Things Gone Wrong) which helped in delivering quality outputs furtherDeveloped scope and control mechanisms for accuracy of payments and recommended new audit logics and conducted synergy meetings with other teams

Handled inventory accounting for Indonesia, Singapore, Philippines, and South Korean marketsLaunched South Korea Receiver Creation inventory activitiesLed the Basic Control File handling of multiple departments 5S coordinator in the team in making the sustenance of the hard copies and the maintenance of the workplace as per the set order

Worked on the internal payable system, pricing, material management & process and non-production processing systemHandled supplier database, production, prototype, suspended receipts, reconciliation, and disbursement Prepared and posted journal entries to facilitate inter-company transactionsHandled Suspense Clearance from Pre-production event to Wholesale Accounting (T90 to T650)

Worked in ACDV (Automated Consumer Dispute Verification) Team, which handles disputes of customer’s credit reportDealt with bankruptcy accounts, repayment strategies, and payment delinquencyInteracted with the Europe, US & Canadian markets through e-mails and voice calls

Handled Wholesale Payment Processing which involves analyzing and verifying the dealer details and posting the check paymentsDaily Reconciliation between bank input and processing inputsOwned the daily summary report to the internal stakeholders