- Resolved complex hardware and software issues.- Conducted Sophos VPN installations and oversaw policy management in Sophos Central for users.- Handled Sophos XG firewall for optimal performance.- Monitoring the daily incremental and full backups on veritas Net Backup administration software.- Administration of Office 365 email setup for employees, proficiently managed Office 365 tasks and successfully executed SharePoint migrations using SPMT.- Used Copilot and ChatGPT to expedite research and troubleshooting processes. Reduced average troubleshooting time by 70%, leading to increased productivity and faster issue resolution.- Automating the Technical documentations & reports using Gamma.ai. Accelerated presentation creation by 60%, improving overall efficiency and creativity.

- Assemble and disassemble computer systems, including knowledge of components like the motherboard, CPU, RAM, hard drives, and peripherals.- Installing and configuring operating systems onto computer systems, including handling driver installations.- Installing and configuring hardware components, including expansion cards, hard drives, SSDs, RAM modules, and optical drives.

- Organizing the office and assisting associates to optimize process- Creating and updating records ensuring accuracy and validity of information - Scheduling and planing meetings and appointments - Performing receptionist duties when needed