Layal Moukahal Email & Phone Number

Canada

Toronto, Ontario, Canada

• Effectively managing the relationship of financial program managers and acting as main contact for their daily requests. As a result, my assigned portfolio was double since last year.• Liaising with internal stakeholders and escalating client’s issues to ensure timely and proper response. • Conducting and leading daily meeting with effective communication to different stakeholders. • Preparing and participating in quarter business review for issuing program managers… Show more • Effectively managing the relationship of financial program managers and acting as main contact for their daily requests. As a result, my assigned portfolio was double since last year.• Liaising with internal stakeholders and escalating client’s issues to ensure timely and proper response. • Conducting and leading daily meeting with effective communication to different stakeholders. • Preparing and participating in quarter business review for issuing program managers. • Reviewing and approving monthly financial statements before it is officially communicated externally. • Assisting in account management strategic planning and responsible of developing account register.• Negotiating Contracts and cooperating with Legal team to sign off agreements. • Identifying areas of developments in the CRM and setting up rules and enhancements. • Examining business needs and creating workflow processes and templates that improve work experience. Show less

Beirut, Lebanon

• Conducted periodic market scans and identified potential opportunities to upgrade existing products and services or the need to launch new ones. This resulted in 5 new products established over two years and a 25% sales increase.• Examined and adjusted the product pricing and commissions and present a systematic profitability analysis to the head of product development. This increased the non-interest revenues by 20% in the last year. • Modeled unique products to cater to staff needs… Show more • Conducted periodic market scans and identified potential opportunities to upgrade existing products and services or the need to launch new ones. This resulted in 5 new products established over two years and a 25% sales increase.• Examined and adjusted the product pricing and commissions and present a systematic profitability analysis to the head of product development. This increased the non-interest revenues by 20% in the last year. • Modeled unique products to cater to staff needs and boost staff morale. I also initiated social events to motivate staff. • Approved the content and design of printable material related to retail banking to ensure compliance with rules and control the quantity requested in the purchasing quotations. As a result, the administrative expenses were decreased by 25%.• Managed the announcement SMS messages delivered to Retail clients. This decreased the traffic of incoming calls the call center team received by almost 500 calls per day.• Assisted in the installation of new ATMs by testing the flow of transactions and managing the response screens. • Ensured valid information was communicated through all our channels and supported salespeople with FAQ and sales kits to provide better knowledge about the products and boost their sales figures, which helped us exceed our yearly sales target by 14%. Show less

Beirut, Lebanon

• Developed a dynamic interactive financial simulator that systematically analyzes customers’ profiles and economic status to determine cumulative financial outcomes. This eliminated the manual process, which helped increase productivity by 30%.• Designed an automated budgeting model that determines sales targets for branches and staff. The model offers fair and accurate budgeting by eliminating human interference. • Analyzed the sales activity and sales figures, which helped identify… Show more • Developed a dynamic interactive financial simulator that systematically analyzes customers’ profiles and economic status to determine cumulative financial outcomes. This eliminated the manual process, which helped increase productivity by 30%.• Designed an automated budgeting model that determines sales targets for branches and staff. The model offers fair and accurate budgeting by eliminating human interference. • Analyzed the sales activity and sales figures, which helped identify areas of improvement and training requirements to enhance sales abilities.• Prepared and presented monthly, quarterly, and annual sales performance reports to the head of retail Banking.• Trained more than 50 employees in registering their sales activity and sending referrals after completing testing and customizing the CRM Model to cater to the business needs. • Prepared and conducted sales training presentations for newly recruited sales employees over two years. • Attended and developed more than 200 group offers for businesses referred by salespeople and submitted them to the committee for their approval.• Coordinated the communication between sales channels and management and assisted branches in the follow-up needed on their submitted files. This has decreased the turnaround time of applications by 10%. • Assessed rejected credit applications and proposed extra securities for the management to consider. This decreased the rejection rate by 20%. • Proposed and conducted pre-approved credit card campaigns that enabled sales figures to be boosted by 15%. • Reviewed and updated the incentive program per product and function to align with the individual budget assigned for each staff member. This reward mapping was a motivation for the team to increase their monetary benefit and make them top performers. Show less

Beirut, Lebanon

• Achieved and exceeded my sales targets by cross-selling clients a bundle of complementary products.• Conducted field visits to companies and businesses to domiciliate their employees' salaries. This resulted in a 5 % client base increase.• Trained newly recruited employees joining the branch with the daily workflow and highlighted the importance of complying with rules and regulations.• Managed to cover other functions in the bank branch when needed. • Maintained my portfolio… Show more • Achieved and exceeded my sales targets by cross-selling clients a bundle of complementary products.• Conducted field visits to companies and businesses to domiciliate their employees' salaries. This resulted in a 5 % client base increase.• Trained newly recruited employees joining the branch with the daily workflow and highlighted the importance of complying with rules and regulations.• Managed to cover other functions in the bank branch when needed. • Maintained my portfolio and was able to grow it by adding new prospects and retaining a strong relationship with existing clients. Show less

Beirut, Lebanon

• Proctored and tutored students in business courses, including economics, finance, and accounting.• Mentored first-year students and helped them identify and achieve their research goals.• Prepared mock exams and exercise sheets for business courses. • Helped the business school professors in correcting and grading business exams. • Presented orientation tours and guidance needed for new business students. • Assisted the students in completing their assignments at the… Show more • Proctored and tutored students in business courses, including economics, finance, and accounting.• Mentored first-year students and helped them identify and achieve their research goals.• Prepared mock exams and exercise sheets for business courses. • Helped the business school professors in correcting and grading business exams. • Presented orientation tours and guidance needed for new business students. • Assisted the students in completing their assignments at the business school computer lab. Show less

Masters In Business Administration(Mba), Gpa: 3.74/4

Bachelor'S Degree, Business Studies - Banking And Finance, Gbp : 3.74/4

Distinction List