Layan Naser Email & Phone Number

Amman, JO

Amman, Jordan

• Experienced in training and leading a team of coordinators to ensure that they learn about the serviceswe offer to assist the clients in their event needs. In addition to coordinate and manage events.
• Accomplish department objectives by managing staff; planning and evaluating departmentactivities.
• Liaise with clients to find out their exact event requirements.
• Produce detailed proposals for events (including timelines, venues, suppliers, legal obligations,staffing and budgets).
• Research venues and suppliers then negotiate prices manage and coordinate suppliers and allevent logistics (for example, venue, catering, logistics).
• Maintain staff by recruiting, selecting, orienting, and training employees.

Amman, Jordan

• Experienced and organized event coordinator with a proven track record of success in planning and executing events of all sizes. Proven ability to work independently and as part of a team, and to manage multiple.
• Planning and executing a variety of events that are innovative and successful, including corporate conferences, product launches, Gala dinner, etc...
• Acknowledging clients need and goals to develop customized event plans.
• Ensuring that the event stays on track financially, and that any changes to the budget areapproved by the client.
• Coordinating with vendors and staff to ensure smooth event execution.
• Developing event proposals per the client needs and objectives.

Amman, Jordan

• Provided outstanding front line of support for Noon and Modanisa through answering phone calls, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.

Jordan

• Provided outstanding first impression of Al Sera for Travel and Tourism through professional presentation of information to potential guests concerning rates, availability, description of facilities and services and.
• Maintain a good communication with customers on ongoing promotions and specials to assist in meeting sales goals.
• Provided high-quality professional advice and service to better handle client relations.
• Enter reservations into Galileo Airline Reservation System both completely and accurately.
• Produce and send letters of confirmation and other well-written correspondence.
• Take orders, determine charges, and oversee billing and payments.