Laycee B. Email & Phone Number

Redlands, Ca, Us

San Bernardino, California, United States

Rancho Cucamonga, California, United States

- Developed upbeat and concise articles to recognize the “Ambassador of the Month” and longstanding members in the weekly newsletter and on social media.- Organized monthly “Business Connection Network” events, handled all setup/strike on the day-of.- Managed office/account administration and communications with our members.- Worked to improve the CRM tools and records.I loved working with such a dynamic Executive Director. As the ultimate "girl power" couple, we really kicked off great partnerships for Rancho's small businesses! 💪Directly assisted Executive Director with any special projects or needs. Managed all administration for the Ambassador team. 🌐

Fontana, California, United States

- During COVID; Produced Halloween Drive-Through “Boo & Bite” Event. Served over 530 local families with food and candy, while giving our local businesses the opportunity to promote their products/services and give back to the community in a safe way.- Created a "Member Onboarding" meeting and SOP for our newest members to meet us, and learn how to access and understand their benefits. - During COVID; adapted our weekly and monthly meeting into an online format, inviting subject matter experts to keep Members inspired; Developed and marketed promotional videos for our social media.- During COVID; Maintained relationships for our members, board, and ambassador team throughout COVID-19 while navigating several delicate changes in leadership structure.- Responsible for all operations, budgets, advocacy efforts, marketing, and online presence for the Chamber of Commerce. Developed several new programs and events. Management of three FT professional & talented team members. 💫Directly supported the Board President and Executive Director. 👔

Fontana, California, United States

- Helped our members to quickly transition during COVID-19 lockdown, providing timely alerts with access to resources, local/state/federal programs, and news updates.- Developed and hosted online events and meetings during the state-wide lockdown, keeping members engaged on a weekly basis with webinars on topics like capital access, changing requirements and regulations, and human resources.- Improved Marketing Processes to better track requests, ensure that everything was complete and on-time with deadlines, and that all stakeholders were engaged.- Full ownership of events, board retreats, and all assigned projects from concept to fruition. Administration for the Chamber’s 27-member Ambassador team. Managed the Chamber’s talented marketing staff, produced strategies and driven communications. 📊

Riverside, Ca

at the Procurement Technical Assistance Center, or PTAC Program:- Established key relationship with the County of San Bernardino: Achieved inclusion of the PTAC Program in their Business Resources booklet, and the opportunity for continued workshop programming in four targeted regions in the inland empire.- Created "BuildIt! GovCon," an event targeting construction businesses and contractors who were interested in learning how to sell to the government. We hosted workshops and a networking session where businesses could learn about and apply for available bids.- Expanded events catalogue and began hosting online webinars, increasing our reach to business owners who weren't able to leave their businesses to drive to our physical location, and doubling our attendance averages.- Assisted to implement Calendly for our Procurement Advisors, increasing booked appointments by 30%.- Improved the program’s online presence, fully redesigning website with SEO integration (which has since been updated): included a portal with all RFP’s actively sourced from over 25 local government entities in the Inland Empire. Full ownership of program branding, website, digital and print advertising campaigns, including all graphic design and copy. Administrative support to the Executive Director. 💼Created and improved staff procedures, finalized financial reports, and helped to prepare our program’s grant proposals. 📓

Redlands, California

- Created marketing campaigns in support of Small Business owners and their individual goals. - Developed websites, e-commerce shops, graphic designs (both print & digital) and handled all copywriting.- Initialized and maintained multiple automated CRMs, including behavioral-based scheduled messaging.Managing all accounts: creative ideation, designs, deadlines, and reporting on campaign data in regular meetings. 📈

Chino, Ca

- Managed a $2 Million events budget, responsible for team and assets; over 200 individual events annually.- Full ownership of all contracts, vendor relationships, logistics, and event sponsors.Organization, management, and reporting of all events and tradeshows in support of Sales and Marketing departments. Daily oversight and training of travel team. Order tracking and inventory management. Occasional graphic design and administrative support for marketing team.Decided to redesign our phone's branching system because it sucked and our team had to take the customer service calls. 🤷‍♂️

United States

- Planning and on-site event management for high volume (300-500 attendees) hiring events.- Ownership for full scope of events including organization and negotiation of vendor contracts.Meeting with the client’s Human Resources team to discuss and agree on hiring goals. Full responsibility for planning out all event details including venue, vendors, and staffing agencies. On-site preparation and setup, staff training, and event management. Event break-down and clean up. Creating final reports and presenting results to all stakeholders.No award; but that's ok.

Ontario, Ca

- Developed an employee rewards system for my staff that provided much-needed recognition and improved overall morale.- Managed escalated customer service complaints, researched, resolved, and reported on outcomes.Responsible for the management of two customer service teams (10-15 staff daily). Assisted with the interviewing process for 2 additional teams. Produced daily and weekly reports. Created customer service procedures and trained staff. Planned internal and external events. Managed training administration for the Sales and Service departments through MBUSA and booked all related travel. Assisted General Manager with any immediate tasks.Helped one of my team members gain confidence; I got a big hug when he was hired into Sales! 🫂

Banning, Ca

Cabazon, Ca

San Bernardino, Ca

Banning, California, United States