Laycee B. Email & Phone Number

Redlands, CA, US

San Bernardino, California, United States

Rancho Cucamonga, California, United States

- Developed upbeat and concise articles to recognize the “Ambassador of the Month” and longstanding members in the weekly newsletter and on social media.- Organized monthly “Business Connection Network” events, handled all setup/strike on the day-of.- Managed office/account administration and communications with our members.- Worked to improve the CRM.

Fontana, California, United States

- During COVID; Produced Halloween Drive-Through “Boo & Bite” Event. Served over 530 local families with food and candy, while giving our local businesses the opportunity to promote their products/services and give back to the community in a safe way.- Created a "Member Onboarding" meeting and SOP for our newest members to meet us, and learn how to access.

Fontana, California, United States

- Helped our members to quickly transition during COVID-19 lockdown, providing timely alerts with access to resources, local/state/federal programs, and news updates.- Developed and hosted online events and meetings during the state-wide lockdown, keeping members engaged on a weekly basis with webinars on topics like capital access, changing requirements.

Riverside, CA

at the Procurement Technical Assistance Center, or PTAC Program:- Established key relationship with the County of San Bernardino: Achieved inclusion of the PTAC Program in their Business Resources booklet, and the opportunity for continued workshop programming in four targeted regions in the inland empire.- Created "BuildIt! GovCon," an event targeting.

Redlands, California

- Created marketing campaigns in support of Small Business owners and their individual goals. - Developed websites, e-commerce shops, graphic designs (both print & digital) and handled all copywriting.- Initialized and maintained multiple automated CRMs, including behavioral-based scheduled messaging.Managing all accounts: creative ideation, designs.

Chino, CA

- Managed a $2 Million events budget, responsible for team and assets; over 200 individual events annually.- Full ownership of all contracts, vendor relationships, logistics, and event sponsors.Organization, management, and reporting of all events and tradeshows in support of Sales and Marketing departments. Daily oversight and training of travel team..

United States

- Planning and on-site event management for high volume (300-500 attendees) hiring events.- Ownership for full scope of events including organization and negotiation of vendor contracts.Meeting with the client’s Human Resources team to discuss and agree on hiring goals. Full responsibility for planning out all event details including venue, vendors, and.

Ontario, CA

- Developed an employee rewards system for my staff that provided much-needed recognition and improved overall morale.- Managed escalated customer service complaints, researched, resolved, and reported on outcomes.Responsible for the management of two customer service teams (10-15 staff daily). Assisted with the interviewing process for 2 additional teams..

Banning, CA

Cabazon, CA

San Bernardino, CA

Banning, California, United States