Layia Johnson Email & Phone Number

England, United Kingdom

Bedfordshire, England, United Kingdom

London, United Kingdom

London, United Kingdom

- To provide customers with make-up and skincare advice based on their skincare concerns or desired make up look they want to achieve.- To provide in depth skincare consultations and foundation match via telephone or email.- To assist customers both UK & International with order issues related to tracking their order, returns, exchanges and refunds.- To communicate effectively and efficiently to customers through email or telephone.- To support customers with creating a Cult Beauty account and processing their orders.- To handle customer complaints and escalations in a professional manner- Providing support and accurate information regarding allergic reactions.- Processing various types of refunds such as Klarna, PayPal, Apple Pay and card.- Liasing with warehouse regarding customer orders or products-Liaising with warehouse regarding out of stock items, customer cancellation requests and quality control of customer orders.- Contacting and communication with different delivery couriers both UK & international relating to customer queries.- Handling fraud and strict security checks with our finance department using programmes such a Worldpay.- Handling Cult Beauty social media platforms such as Facebook, Instragram and Twitter using Hootesuite. To resolve customer queries and competitions. - Raising customer and back end technical tickets to our tech team regarding website issues, promotional code issues or bugs in our system, using programmes such as Confluence, Atlassian and JIRA.- Confidence in using Magento and Deskpro.

London, United Kingdom

• Interacting with customers in a friendly and professional manner, and identifying customer needs• Reconciling cash float at the end of the day following detailed financial procedures• Product demonstrations on customers• Providing guidance and information to customers in regards to tinctures, herbs and superfoods• General store housekeeping including fire safety• Dispensing of natural herbs• Opening and closure of the store• Dealing with customer complaints and escalations• Meeting and exceeding daily targets set by the management team•Completing daily reports to be given to management team. • Take part in any activities and promotions within the store; this includes carrying out mini-facials, arm massages or helping customers to apply products. • Distribution of leaflets and brochures to create brand awareness.• Processing of various different types of transactions via cash, apple pay, card.

London, United Kingdom

- The main responsibilities of this role are to assist the boutique management to effectively manage the boutique and team to consistently achieve the operational and financial boutique objectives and to act as a role model and buddy for new and existing staff within the boutique.- To ensure that personal and team boutique targets and KPI’s are achieved or exceeded- To maintain the highest level of product knowledge and assist other employees with their knowledge and understanding.- To support the management team in all aspects of administration, reporting and H&S monitoring.- To support the management with all aspects of VM compliance and general day-to-day management.- Perform skincare consultations and hand demonstrations daily on customers.- Demonstrate, sell, up sell products to customers.- Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L'Occi way.- Support in-Boutique and external customer events- Performing any other tasks required by Boutique Management to support the needs of the business- Effectively use the Point of Sale (POS) system to process all transactions without error.- Uphold the L'Occitane values ensuring PROSPERITY is at the core of everything we do.- Offer & serve refreshments, including wine on weekends and at special events.-Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required.

London, United Kingdom

Bachelor’S Degree, Business Management, 2:1

Beauty Therapy

Qualifications Attained NVQ Level 2 Beauty Therapy NVQ Level 3 Beauty Therapy Level 1 Key Skills In Application Of Number Level 2 Key.

Education record

13 GCSE's Sports Leaders UK, Level 1 Award In Sports Leadership