Layla E Email & Phone Number

• Inbound phone calls dealing with customers query’s and issues.• Upselling.• Fantastic product and brand awareness.• Software training and knowledge.• Dealing with customer emails, WhatsApp's and live website chats.• Creating orders over the phone for customers.• Cancelling / refunding orders.• Changing order details such as address or name.• Providing advise and help on website navigation. • Tracking parcels and help locating parcels for customers.• Creating a relationship with the customer and building a rapport.• Advising virtual consultations and making customer aware of the benefits of our online services.• Great DPA / Data protection awareness.• Communication with other team members or assignees to help solve my customers problem.• Knowledge of global customer website, promotions, stock, returns process and warehouse information.• Using systems such as Microsoft teams, Slack, Rebound, Okta, Zendesk, Netsuite, Elastic Path to give my customer the best outcome and service.• Passing all of my Quality control checks.• Coding all of my tickets so I can work faster and easily.• Promoting new products to customer.• Product advise and help.• Escalating tickets when customers aren’t happy with the outcome.

London, England, United Kingdom

• Creating high quality content and interacting with followers on instagram, facebook and twitter.• Manage the social media advertising budget and influencers.• Keeping track of industry and platform innovations to fuel future growth.• Photography shoots of products and designs.• Liaise with buying department to ensure all stock levels are at sufficient levels to fulfil promotions and campaigns.• Present to management on a weekly basis on how each social media campaign is performing across the four separateplatforms.

• Maintaining clients records in accordance with company procedures and data protection requirements, ensuring confidentiality at all times.• Promoting and recommending products and services, maximising opportunities for sales and referrals.• Greeting clients, ensuring they are made to feel welcome and deal with their enquiry in a professional manor.• To ensure all clinic procedures are adhered too and completed in a timely manner in line with clinic needs.• To manage the clinics booking system.• To order and maintain stationary, in-house and other supplies as required for clinic.• Undertake general administrative and support to the clinic as required by the clinic manager.• Assisting with any other clinic duties as required, including supporting other team members.• Cold calling new and existing clients to make sure the clinic hits the overall target.• Dealing with online enquires regarding treatments or products in clinic.

London, England, United Kingdom

• Cashing up at the end of the day.• Booking customers in for appointments.• Using our CRM system Phorest to keep track of our clients profiles.• Make outbound calls to generate interest on relevant products and treatments clients have had previously.• To make sure I am always working towards hitting my KPIs for pro active outbound calls and sales in the spato clients.• To work closely with brands and suppliers to resolve any queries or complaints we have received from ourclients.• Creating posters and adverts for our shop on Photoshop. Also weekly news letters.• Updating our Instagram page with photos and adverts to keep our clients up to date with all the latest informa-tion.• Selling skin care products with good knowledge of the products.• Talking confidentially with customers regarding booking onto courses in our salon for: Botox, HydraFacials, laser and other machine based facials.• Handling inbound calls from clients regarding treatments and services we offer.• Working at sales events to promote our business and services we offer. Also hosting events in clinic.

Working for MAC, Estee Lauder, Bobbi Brown & Clinque.• Doing makeup consultations with customers.• Hitting daily sales targets.• Offering great customer service.• Working with a variety of makeup artists to create particular looks.• Experimenting with new products we receive in store.• Designing face charts to create different looks.• Selling products.• Dealing with returns.• Educating customers on products and skincare.• Following latest trends inspired from social media or fashion events such as LFW.