• Customization on PP to streamline processes & ensure alignment to SOP’s• Oversee training of all consultants and assessment of skills level prior to allowed access on PP• Monitor quality & standard of data uploaded to PP• Creating and maintaining user information and all other changes required on database system• Creating SOP’s for each project (existing and new) to ensure compliance to the SLA• Implementation of Project specific SOP’s• Customization, updating and implementation of Temp/Perm/Management and Finance SOP’s• Setting quality assurance compliance objectives to measure compliance and exceedance against performance agreements with clients• Defining quality measurements in conjunction with Managing Directors and Business Unit Managers• Conducting Quality audits Audits will include;1. Placement Partner2. Candidate files3. Assignment files4. General audit on SOP compliance• Providing reports and feedback on Business Unit Audits for Performance Management purposes• Assisting with and facilitating the Performance Management / Moderation Process• Verifying starter information prior to submission to the Finance Department in conjunction with a file audit• Ensure contractual engagement as per SLA• Identifying possible problem areas and implementing necessary systems in conjunction with the MD: Operations• Determining relevant quality associated training and presenting thereof• Training of new staff on SOP’s and PP• Creating and maintaining training manuals and the distribution thereof• Assisting with and providing training where necessary• Receiving and spot auditing of consultant’s weekly stats and managing Star Performer Stats system• Monitoring quality ratio’s as per activities and flagging problem areas to BUM, Project Managers and MD’s

• Customization on PP to streamline processes & ensure alignment to TPG SOP’s• Oversee training of all consultants and assessment of skills level prior to allowed access on PP• Monitor quality & standard of data uploaded to PP• Creating and maintaining user information and all other changes required on database system• Creating SOP’s for each project (existing and new) to ensure compliance to the SLA• Implementation of Project specific SOP’s• Customization, updating and implementation of Temp/Perm/Management and Finance SOP’s• Setting quality assurance compliance objectives to measure compliance and exceedance against performance agreements with clients• Defining quality measurements in conjunction with Managing Directors and Business Unit Managers• Conducting Quality audits Audits will include;1. Placement Partner2. Candidate files3. Assignment files4. General audit on SOP compliance• Providing reports and feedback on Business Unit Audits for Performance Management purposes• Assisting with and facilitating the Performance Management / Moderation Process• Verifying starter information prior to submission to the Finance Department in conjunction with a file audit• Ensure contractual engagement as per SLA• Identifying possible problem areas and implementing necessary systems in conjunction with the MD: Operations• Determining relevant quality associated training and presenting thereof• Training of new staff on SOP’s and PP• Creating and maintaining training manuals and the distribution thereof• Assisting with and providing training where necessary• Receiving and spot auditing of consultant’s weekly stats and managing Star Performer Stats system• Monitoring quality ratio’s as per activities and flagging problem areas to BUM, Project Managers and MD’s

• Customization on PP to streamline processes & ensure alignment to SOP’s• Oversee training of all consultants and assessment of skills level prior to allowed access on PP• Monitor quality & standard of data uploaded to PP• Creating and maintaining user information and all other changes required on database system• Creating SOP’s for each project (existing and new) to ensure compliance to the SLA• Implementation of Project specific SOP’s• Customization, updating and implementation of Temp/Perm/Management and Finance SOP’s• Setting quality assurance compliance objectives to measure compliance and exceedance against performance agreements with clients• Defining quality measurements in conjunction with Managing Directors and Business Unit Managers• Conducting Quality audits Audits will include;1. Placement Partner2. Candidate files3. Assignment files4. General audit on SOP compliance• Providing reports and feedback on Business Unit Audits for Performance Management purposes• Assisting with and facilitating the Performance Management / Moderation Process• Verifying starter information prior to submission to the Finance Department in conjunction with a file audit• Ensure contractual engagement as per SLA• Identifying possible problem areas and implementing necessary systems in conjunction with the MD: Operations• Determining relevant quality associated training and presenting thereof• Training of new staff on SOP’s and PP• Creating and maintaining training manuals and the distribution thereof• Assisting with and providing training where necessary• Receiving and spot auditing of consultant’s weekly stats and managing Star Performer Stats system• Monitoring quality ratio’s as per activities and flagging problem areas to BUM, Project Managers and MD’s