Layla Hanafee Email & Phone Number

Greenville, Sc, Us

Greenville, Sc

- Train new clients to proficiency on all aspects of the software- Field and resolve client issues through remote and on-site troubleshooting- Successfully oversee new client projects from onset to completion- Document, prioritize, and follow up with ongoing client concerns- Maintain excellent working relationships with clients via timely and clear communication- Train new clients to proficiency on all aspects of the software- Program, maintain, and update software databases for new and existing clients

Greenville, Sc

Greenville, South Carolina, United States

I travel to new restaurant locations to ensure a smooth opening and setup of the restaurant.My duties include- Implementing systems, procedures, and protocols specific to each location- Ensuring that new locations are following company protocol and adhere to business standards- Developing and nurturing vendor contacts within the territory- Directing and mentoring new locations' management teams- Overseeing initial hiring, onboarding, training, and development of new employees and fellow management- Creating marketing strategies and assisting in community outreach- Working with nonprofit organizations to create brand recognition within the market- Setting up order guides and par levels for effective ordering- Working in a hands-on role within the restaurant to ensure smooth, successful services and guest satisfaction

Asheville, North Carolina Area

I actively led, organized, and facilitated the growth of Rocky’s into an Asheville restaurant staple over the course of 4 years.- Oversaw operations during a massive period of sales growth, from half a million to over two million dollars, annually.- Overhauled and streamlined countless systems and procedures- Executed multiple menu and online ordering rollouts- Lead a team of over thirty team members- Precision in ordering product, scheduling, & budgets- Developed, maintained, and nurtured vendor contacts - Created and implemented staff training programs from the ground up- Regularly achieved bonus targets and goals- Maintained excellent levels of guest care- In charge of the hiring and onboarding of team members and fellow management, as well as disciplinary action and termination- Trained and Mentored fellow management- Cultivated an excellent work culture- Led staff meetings

Asheville, North Carolina, United States

During this time I greatly expanded my role at Rocky's and began managing both front and back of the house at the restaurant. - Honed my leadership and communication skills- Effectively scheduled employees to meet financial metrics as well as business needs- Facilitated in creating and overseeing the rollout of a new employee benefits program- Collaborated with fellow leadership team to form HR policy and procedure that is still used to this day- Assisted in onboarding, hiring & firing, as well as personnel issues. - Effectively ordered product to meet business demands- Developed new vendor contacts and relationships- Initiated culture changes in a previously stagnant work environment- Updated and created systems & procedures- Met and exceeded financial goals and metrics

Asheville, North Carolina Area

- Oversaw day to day FOH duties- Ensured business is handled correctly through customer service- Scheduled FOH employees- Managed Labor Costs- Running knowledge of P&L Sheets- Worked with core management team to set standards and goals- Ordered effectively from purveyors for both the FOH and Bar- Coordinated large parties and catering events - Maintained the standards set out by the company- Problem Solved in customer service, staffing, execution, and beyond - Assisted in Hiring and Firing

Knoxville, Tn & Asheville, Nc

Delivered a best in class 360 degree dining experience to every customer that walks through the door

I assisted in every day office tasks such as filing papers, running errands, and data entry.

Ba, Psychology

Spanish

A semester of intensive Spanish in Buenos Aires, Argentina.