Senior Customer Success Manager
Current
Jun 2021 - Present
AeroLeads people directory · profile
Layla Picker Email & Phone Number
Senior Customer Success Manager at Mutant
at
Mutant
1 work email found
@claro.com.br
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Customer Success Manager at Mutant
Location
São Paulo, São Paulo, Brazil
Company size
Who is Layla Picker? Overview
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Quick answer
Layla Picker is listed as Senior Customer Success Manager at Mutant at Mutant, a company with 297 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a work email signal at claro.com.br and a matched LinkedIn profile for Layla Picker.
Layla Picker previously worked as Senior Customer Success Manager at Mutant and Client Relationship Manager at Mutant. Layla Picker holds Master Of Business Administration (Mba), Marketing And Sales Management from Fundação Dom Cabral.
Company email context
Email format at Mutant
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{first}.{last}@claro.com.br
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AeroLeads found 1 current-domain work email signal for Layla Picker. Compare company email patterns before reaching out.
Profile bio
About Layla Picker
* Marketing and Trade Marketing executive with career developed in large national and multinational companies such as: CLARO, GRUPO ABRIL, TELEFÔNICA e SUZANO.* Seniority for P&L management, involving costs and revenues levers.* Experience in market segmentation, consumption profile analysis, market research, customer insights, mystery shopper / user, lifecycle management, propositions of products and services portfolios.* Expertise in development of products and services portfolio, pricing, communication (ATL, BTL, Social Media and PR), customer loyalty and retention, profitability and go-to-market.* Successfully deployed strategies that increased market share, margins, volumes and revenues.* Interaction with top management for results presentation and follow-up, metrics and KPIs, strategic direction, business realignment and investment prioritization. * Able to manage and develop teams.* Brazilian with German Citizenship. Fluent in English and Spanish, interested in relocating to Barcelona - Spain.
Listed skills include Market Planning, Business Planning, Crm, Market Research, and 20 others.
Current workplace
Layla Picker's current company
Company context helps verify the profile and gives searchers a useful next step.
Mutant
11 roles
Layla Picker work experience
A career timeline built from the work history available for this profile.
Client Relationship Manager
Feb 2019 - May 2021
Regional Field Marketing Manager
* Reporting to the Regional Director. Team of 10 professionals. * Responsible for leading Marketing and Field / Trade Marketing activities (DDD 11 region), ensuring the deployment and implementation of corporate strategy within the geographic region.* Operation with 7,5MM customers, encompassing mobile, landline, broadband and paid TV.* Managing budget of.
Jun 2015 - Sep 2018
Independent Marketing Consultant
* Acting as independent marketing consultant in projects related to: branding, market positioning, product launch, pricing, offering adequacy. Highlighted projects: * Somos Educação (Abril Group); planning of content distribution platform (online education) for Educational Institutions Anglo and pH: branding, target, product concept and GTM.* Support and.
Nov 2013 - May 2015
Product Manager – Abril Coleções
* Reporting to the BU Director. Team of 5 professionals (2 Product Managers).* Management of marketing activities for the BU Abril Coleções, encompassing market dimensioning, pricing, business plan, product mix, innovation and pipeline, positioning, communication plan, trade marketing, social media and customer support.* P&L management of products.
Apr 2012 - Oct 2013
Sr. Marketing Manager – Retention & Loyalty (Churn)
* Reporting to the Marketing Director (residential products). Team of 11 professionals (of which 2 Managers).* Responsible for defining and implementing strategies towards increase retention and loyalty related to landline (10MM customers), broadband (3MM) and paid TV (200k).* Analysis of voluntary or non-payment cancellations of landline, broadband and.
Mar 2009 - Sep 2011
Marketing Manager – Customer Service
* Allocated at the VP of Customer Service, encompassing 6 Directorates and near 1.000 employees. Team of 4 professionals.* Reporting to the Planning Director. Assigned for the position to implement projects and initiatives towards increase customer satisfaction and to reverse critical situation next to regulatory agencies.
Jan 2008 - Feb 2009
Product Manager – Broadband
· Reporting to the BU Director of broadband. Team of 4 professionals. * Management of marketing activities related to VAS (value added services) for Speedy product, aiming the increase in ARPU within 2MM Customer base.* Responsible for managing P&L of services (Wi-Fi, antivirus, parental control and help desk).* Interaction with peers from Latin America.
Jun 2005 - Dec 2007
Marketing Specialist – New Business
* Allocated in New Business division. Assigned for the position to promote the launch of “Telemergência” product.* Product oriented for residential security, targeting 11MM customers from FIxed in São Paulo.* Market dimensioning, business planning, financial modeling, pricing, communication plan, ATL, BTL and GTM.* International experience in Telefónica.
Jan 2004 - May 2005
Sr. Product Development Analyst
Sep 2000 - Dec 2003
Jr. Product Analyst (Spp Agaprint)
Product analyst responsible for office products category.
Sep 1995 - Aug 2000
Team & coworkers
Colleagues at Mutant
Other employees you can reach at mutantbr.com. View company contacts for 297 employees →
GR
Guilherme Rodrigues
Colleague at MutantSão Paulo, São Paulo, Brazil, Brazil
View →
AP
Anna Paula Kurisu
Colleague at MutantJoão Pessoa, Paraíba, Brazil, Brazil
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CR
Cleuber Rodrigues
Colleague at MutantSão Paulo, São Paulo, Brazil, Brazil
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JR
Jessica Ramos
Colleague at MutantSão Paulo, São Paulo, Brazil, Brazil
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RG
Rodrigo Golfeto
Colleague at MutantCampo Grande, Mato Grosso Do Sul, Brazil, Brazil
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RL
Rosangela Loureiro De Melo Virgino
Colleague at MutantCaieiras, São Paulo, Brazil, Brazil
View →
CT
Catherine Toito
Colleague at MutantSão Paulo, São Paulo, Brazil, Brazil
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FD
Fernanda Diegues
Colleague at MutantItariri, São Paulo, Brazil, Brazil
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CM
Camila Marques
Colleague at MutantSão Paulo, São Paulo, Brazil, Brazil
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FO
Felipe Oi
Colleague at MutantCarapicuíba, São Paulo, Brazil, Brazil
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Guilherme Rodrigues
Colleague at MutantSão Paulo, São Paulo, Brazil, Brazil
View →
AP
Anna Paula Kurisu
Colleague at MutantJoão Pessoa, Paraíba, Brazil, Brazil
View →
CR
Cleuber Rodrigues
Colleague at MutantSão Paulo, São Paulo, Brazil, Brazil
View →
JR
Jessica Ramos
Colleague at MutantSão Paulo, São Paulo, Brazil, Brazil
View →
RG
Rodrigo Golfeto
Colleague at MutantCampo Grande, Mato Grosso Do Sul, Brazil, Brazil
View →
RL
Rosangela Loureiro De Melo Virgino
Colleague at MutantCaieiras, São Paulo, Brazil, Brazil
View →
CT
Catherine Toito
Colleague at MutantSão Paulo, São Paulo, Brazil, Brazil
View →
FD
Fernanda Diegues
Colleague at MutantItariri, São Paulo, Brazil, Brazil
View →
CM
Camila Marques
Colleague at MutantSão Paulo, São Paulo, Brazil, Brazil
View →
FO
Felipe Oi
Colleague at MutantCarapicuíba, São Paulo, Brazil, Brazil
View →
2 education records
Layla Picker education
Master Of Business Administration (Mba), Marketing And Sales Management
Bachelor'S Degree, Business Administration
FAQ
Frequently asked questions about Layla Picker
Quick answers generated from the profile data available on this page.
What company does Layla Picker work for?
Layla Picker works for Mutant.
What is Layla Picker's role at Mutant?
Layla Picker is listed as Senior Customer Success Manager at Mutant at Mutant.
What is Layla Picker's email address?
AeroLeads has found 1 work email signal at @claro.com.br for Layla Picker at Mutant.
Where is Layla Picker based?
Layla Picker is based in São Paulo, São Paulo, Brazil while working with Mutant.
What companies has Layla Picker worked for?
Layla Picker has worked for Mutant, Claro Brasil, Marketing Services, Abril Mídia, and Telefónica Brasil.
Who are Layla Picker's colleagues at Mutant?
Layla Picker's colleagues at Mutant include Guilherme Rodrigues, Anna Paula Kurisu, Cleuber Rodrigues, Jessica Ramos, and Rodrigo Golfeto.
How can I contact Layla Picker?
You can use AeroLeads to view verified contact signals for Layla Picker at Mutant, including work email, phone, and LinkedIn data when available.
What schools did Layla Picker attend?
Layla Picker holds Master Of Business Administration (Mba), Marketing And Sales Management from Fundação Dom Cabral.
What skills is Layla Picker known for?
Layla Picker is listed with skills including Market Planning, Business Planning, Crm, Market Research, Product Management, Team Leadership, Business Development, and Strategic Planning.
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