Jaden T. Email & Phone Number

Canada

• Efficiently managed an average of 30 inbound calls per day, addressing customer inquiries, resolving issues, and providing product information.• Maintained a ESAT score of 90% based on post-call surveys, reflecting high levels of customer satisfaction with service provided.• Achieved a first call resolution rate of 85%, resolving customer issues on the first call without the need for follow-up contacts.• Effectively managed and de-escalated challenging customer interactions, resulting in reduction of customer escalations to supervisors.• Met or exceeded key performance indicators (KPIs) including average handling time and quality assurance metrics on a consistent basis.• Client Service operations for Toyota Financial Services Campaign

• Energy Exchanger and volunteer at YogaTree Studios

Toronto, Ontario, Canada

• Maintain a loyal client base by consistently delivering exceptional services, ensuring a comfortable and efficient experience for clients at various high-end salons• Salon assistant volunteer or employee at various periods of time to gain experience and transition into the role of hairstylist • Registered hairstylist with the Ontario College of Trades• Provide exceptional customer service by serving an average of 10+ customers per day, ensuring each client receives personalized attention and a high-quality experience• Demonstrate expertise and proficiency in a wide range of beauty salon services, including, haircuts, hairstyles, hair colouring• Assisted and volunteered in various salons and pursued a high school co-op placement in a salon

Canada

• Efficiently managed an average of 30 inbound calls per day, addressing customer inquiries, resolving issues, and providing product information.• Maintained a CSAT score of 90% based on post-call surveys, reflecting high levels of customer satisfaction with service provided.• Achieved a first call resolution rate of 85%, resolving customer issues on the first call without the need for follow-up contacts.• Effectively managed and de-escalated challenging customer interactions, resulting in reduction of customer escalations to supervisors.• Met or exceeded key performance indicators (KPIs) including average handling time and quality assurance metrics on a consistent basis.• Client Service operations for Major League Baseball Campaign

Ontario, Canada

• maintaining a daily practice of yoga alongside building a safe, nonjudgmental and gender-neutral community• Energy exchanger and volunteer

Toronto, Ontario, Canada

• Successfully managed and supervised a team of cashiers on-site, overseeing their performance and ensuring efficient operations while providing guidance and support• Developed staff schedules, optimizing cash flow and ensuring adequate coverage across multiple departments, effectively balancing workload and maintaining smooth operations• Enforced cleanliness standards within the designated department, ensuring a clean and organized environment for customers and staff• Played a key role in training and mentoring over 20 new cashiers and three supervisors, equipping them with the necessary skills and knowledge to excel in their roles. Within two months, promoted select individuals to the cashier supervisor position based on their exceptional performance and potential• Resolved customer complaints in a timely and effective manner, demonstrating strong problem-solving and customer service skills.• Ensured customer satisfaction and addressed any concerns, contributing to a positive shopping experience and customer loyalty

Toronto, Ontario, Canada

• Implemented Google AdWord services, provided tailored advertising solutions to client, resulting in increased visibility and online presence for the business• Managed a high volume of calls, servicing up to 400 calls per day, significantly surpassing the previous average of 20 calls per day• Created and maintained the company's website, logo, advertising merchandise, and coupons, ensuring a consistent brand image and effective marketing materials to attract and engage customers• Demonstrated exceptional customer service by promptly and politely dispatching taxicab drivers to customers' locations, resulting in the retention of repeat customers and positive word-of-mouth referrals• Trained and supervised a team of six new taxi dispatchers, providing guidance and support to ensure efficient operations, effective communication, and excellent customer service• Utilized a broadcasting radio system with different channels to securely communicate information about customer locations and pick-ups to taxi drivers, ensuring timely and accurate service delivery

Academic Upgrading

Activities and Societies: Sociology The course taught me to analyze societal changes using social science theories and research methods.

Information Technology

Activities and Societies: Planned, produced and co-collaborated alongside colleagues a wonderful and final Graduation Zoom party class.

Continuing Education | Academic Upgrading

Activities and Societies: Biology Courses, Mathematics, Calculus and Functions. Honours in Mathematics Grade 11 Went back to adult school.

Hair Styling/Stylist And Hair Design

Activities and Societies: Junior Hairstylist and Colouring training. Upgraded Hairdressing and Cosmetology skills while working.

Certificate

Activities and Societies: Barbering,Beard cutting, Straight razor blade, Hot face towel service Major Fade, also known as Dereck Payne.

Hairstyling And Aesthetics Certificate, Hairdressing

Activities and Societies: Hairstyling, Extensions, Haircutting, Hairdressing, Haircolouring and Barbering skills were achieved.

Dual Credit Diploma, Makeup And Aesthetics

Activities and Societies: troughout this program you will develop the following skills: Skincare analysis Makeup techniques Marketing.

Ossd, Ontario Secondary School Diploma

Activities and Societies: Cheerleading Squad, developed and took photographic shots of the Satec football team sponsored by the Toronto.