I lead internal and customer-facing project management and Pro Services delivery at Redline Networks, from initial requirements definition through final project acceptance.Equally at home in the war room or the boardroom, I develop and execute Sales and Engineering strategies as a Solutions Engineer on multiple simultaneous projects, and provide a seamless client interface to Redline Networks' advanced network services and network engineering professionals.At Redline, we develop and manage global, enterprise-grade network services and deployments across a number of sectors, including high-tech, retail, manufacturing, energy, financial services, and others. Network services include, among others- MPLS WANs- Deep-dive network architecture assessments and root-cause analyses- Network security assessments- Firewall migrations- Resolving persistent issues with SpanningTree, OSPF migrations, Layer-2 networks- Quality of Service (QoS) / Class of Service (CoS)- Voice over IP (VOIP)- SD-WAN, WAN Optimization, & deterministic WAN failover- 802.1X Network Access Controls (NAC)- EVPN/VXLAN

IT services company providing vendor- and product-neutral solutions to businesses and strategic consulting partners.- Lead all business operations, business development, marketing, service delivery, and staffing both employees and contractors.- Full P&L responsibility, cash flow management.- Develop and manage IT service portfolio, including: -- Technology assessments -- IT and telecommunications strategy development and gap analysis -- Infrastructure deployment and project management services -- Application integration, disaster planning, and disaster recovery -- IT Operations and Network Services process improvement -- Technology best practices implementation- Manage teams up to 30, including matrix management of client staff assigned to projects.Engagements span from solution architecture and development; construction, build-out, and cut-over of data center and co-location hosted environments; network operations; large-scale capital project deployments; and statistical analysis of problem set data in root-cause analysis.

Project Manager representing Network Services & Telecom Operations in cross-functional team tasked with optimizing field office utilization throughout the organization's North American footprint. This process began with a major restack at the US headquarters building, including a full HQ executive lobby remodel requiring the dismantling and relocation of all existing under-floor distribution of voice, data, video, and electrical services.The asset optimization project continued to 45 field office locations throughout the US and Canada, including simultaneous, geographically-diverse office relocations, office decommissions, restack, or sub-let arrangements as appropriate; extension of existing enterprise VOIP phone system and 802.1X LAN into the field in accordance with newly-developed office standards; resource, schedule, and budgetary accountability; and logistics tracking of over 1300 remote critical system assets throughout the field office environment.

Network Operations subject matter expert supporting all phases of this project, eventually becoming one of the largest television networks in the United States, including initial sales presentations, vendor selection, negotiation of network transport and content distribution, initial pilot, marketing tests, full-scale deployment, and operational support.

3-year design, development, and deployment of new MPLS WAN to 5700 stores in the United States, and FT-1/DSL MPLS WAN to 450 stores in Canada.

- Developed process documentation and diagrams for the end-to-end cardholder data flow for the world's largest convenience retailer. This included all relevant devices and processes in the store environment, network transport, data center processing, and connections to numerous extranet partners.- Assessed all devices and processes against the then-current PCI-DSS standards to determine PCI in-scope items, and their respective requirements and audit controls.- From this targeted list of PCI in-scope devices and processes, performed gap analysis and developed a number of PCI remediation action plans and projects to securely isolate the PCI in-scope environment from the rest of the production environment.- Developed a living database of all PCI in-scope activities to facilitate quarterly audits on a per-device and per-requirement basis, and distributed to Network Operations, Server Support, and Corporate Security teams for efficient and automated remediation.- Developed the PCI-DSS Quarterly Audit Definition processes to be performed based upon this body of knowledge, and assisted in defending these processes when necessary during annual PCI-DSS third-party audits.

- Quickly adapted a custom corporate relocation database for the requirements of this complex, fast-track headquarters relocation project.- Produced and maintained ICT documents (Floorplans, cutsheets, move schedules, punch lists, etc.) using custom LISP scripts and Microsoft Visual Basic for Applications (VBA) programming to produce custom data overlays in AutoCAD, each tailored to the needs of each audience.- Worked with the Telecom team to capture requirements from existing Avaya S8500 with dual failover servers, CMS, Intuity Audix, and Conversant IVR.- Mapped requirements to Cisco Unified Communications Manager (CUCM) Voice over IP (VOIP)- Provided ETL and data transformation to automate production of Cisco CallManager BAT files from corporate relocation database records- Mapped all new analog services to Cisco VG-224 ports, and all non 802.1X devices (printers, conference room MIO's, WAP's, etc.) to Cisco 6513 blade ports.- Developed and owned the master patch schedule for over 300 new and existing hosts in the new data center, including Dell and HP Blade Servers, SQL cluster nodes, and SAN-based VMWare virtual machines.- Leveraged knowledge of SCO Unix command-line interface to reconfigure the Conversant IVR, resulting in time and cost savings for the client.- As solution owner and SME, managed the integration, testing, and maintenance of Systimax iPatch (intelligent patch management system), IPCelerate appliances (and later, virtual machines), Cisco CallManager, and the Dallas PSAP integration for full enhanced 9-1-1 (e911) capabilities and intra-office emergency notifications.

- Virtual CIO / IT Operations for the Chisholm Trail Chapter office in Fort Worth, and branch offices throughout a five county region.- Managed Clarify and Citrix ICA call center environments for AAFES 24x7 callcenter and numerous other applications.- Developed and documented deployment procedures to ensure stability and consistency across a large organization with many volunteers of varying skill level.

Approximately equivalent to relocating a Class 5 Central Office each week for nine consecutive weeks, this complex hardware and software development lab relocation project involved 15,000 square feet and over 230 frames of carrier telephony equipment and associated systems. All physical, electrical, and functional interdependencies between the 18 bays (typically 11 frames each) were identified, analyzed, and resolved prior to relocation, while simultaneously maintaining connectivity among remaining bays in both locations during client's ongoing, revenue-generating deliverables cycle to its Fortune-40 customers.

(Later, Solis Women's Health) Major multi-location North Texas radiology association - Led private data WAN design and implementation, including analysis of carrier service offerings and financial stability, WAN standards development, head-end architecture, implementation management, and service cutovers for all existing and new office locations throughout North Texas. Interfaced with key stakeholders and construction teams to provide cost-efficient technology solutions. Developed new automation opportunities, remote-worker standards, and technical documentation supporting Vitera Medical Manager and medical transcription applications. Spearheaded the requirements mapping, design, and phased development & deployment of a custom electronic medical records (EMR) system specific to the clinical and research needs of the organization.

- Engineering professional focused on client solutions including systems engineering, project management, and service delivery. Trusted advisor to clients throughout all phases of engagements.- Client engagements ranged from short term projects to major multi-year program implementations with varied staffing up to 15 as required.- RFP development, nationwide deployments, corporate relocation including several headquarters, datacenter design and build-out, structured cabling systems design, and implementation management.- New business development and practice area development, mentor and develop staff.- Offered Partner position with the firm in April 2000.

Network architecture development and comprehensive RFP composed for products, services, and end-user support in excess of $13MM. Network scope included U.S. headquarters and over 40 market and division offices nationwide.

- Performed a large-scale migration of this international management consulting firm’s corporate workstation platform throughout their Information Research Centers.- Deployed PC, OS, and applications in four major domestic offices, including the international headquarters.- Developed standards, rollout procedures, installation scripts, and end-user documentation required for the corporate desktop image to be deployed to those workstations.- Performed requisite stress testing of the performance of all corporate applications on the new OS, transported across the various LANs and WAN.