Layne Heidemann Email & Phone Number

Greater Milwaukee Area

• Provide enthusiastic, outgoing and professional outreach for event promotions representing consumer products brands. • Learn important facts regarding the companies and products being promoted. Field customer questions and feedback in accordance with client brand guidelineKey Accomplishments: • Invited to join the Beam & Bucks Program. This is an exclusive team that promotes Jim Beam® in partnership with the Milwaukee Bucks at select bars around the Bucks Arena.

Milwaukee, Wisconsin, United States

Kohler, Wi

Kohler, Wi

• Provide excellent customer service to guests of the American Club, Wisconsin’s only five-star resort.• Serve as a brand ambassador for the Kohler Company, ensuring that customers are treated to a gracious living experience.Key Accomplishments:• Learned to work in a collaborative, team-focused environment.• Passed detailed testing process required to serve customers. Test included both written and practical testing with stringent minimum standards.

• Responsible for marketing and public relations for mid-size regional home building firm. Key marketingtasks include the development of digital and social media channels to showcase featured projects and drive lead generation for target customers.• Engage current and former clients to solicit positive feedback and monitor review platforms including Google, Yelp, and Houzzz to address potential concerns and ensure high customer satisfaction.• Maintain and update data in the information management system and provide timely reporting on website traffic and customer engagement metrics.

Milwaukee, Wisconsin

• Develop client relationships and evaluate and document client expectations to assure client satisfaction.• Execute event plan to ensure that required equipment and personnel are available to conduct successful events. This includes the development of kit emails which detail the materials required, how to use the point of sale materials provided, and a detailed itinerary and instructions list for staff. • Develop detailed client overviews that provide insight into client expectations for each event, as well as key notes on brand and messaging requirements.• Track events in the CRM portal and provide detailed reports regarding the execution of each event. This includes numbers of attendees, products distributed, and recommendations for future improvements. Key Accomplishments: • Developed client relationships that led to the addition of billable hours to our books. • Awarded the opportunity to recruit and train additional team members as a result of excellent performance in Brand Ambassador role. • Social Media – increased followers by 26.3 %

Greater Milwaukee Area

• Provide courteous and timely customer service to patients entering the hospital. • Use Invision and EPS to ensure that patient information is correct and that records are up to date. Notify staff if any information is listed incorrectly.• Guide patients to registration where they continue the admission process.

• Promote the Milwaukee Brewers on game days and during special fan events as a member of the famous Racing Sausages.• Ensure positive customer experience for fans of the Milwaukee Brewers organization.Key Accomplishments:• Participated in UW Milwaukee Women’s Basketball half-time event alongside mascots representing college and professional sports organization in the Milwaukee area.• Worked opening day ceremonies for the Milwaukee Brewers.

Greater Milwaukee Area

• Conducted primary market research to identify high-potential prospects for software as a service insurance product.• Reviewed key characteristics of insurance plans and analyzed them to assess and prioritize prospects for sales pipeline.Key Accomplishments: • Able to review and process 200+ accounts per day.• Quickly gained proficiency in the Salesforce.com CRM platform and utilize in daily activities.

Sheboygan, Wisconsin Area