As an IT Engineer at ZSCO, I have been providing technical solutions and support for various projects and clients since 2012. With over 11 years of experience in the IT field, I have developed competencies in Salesforce consulting and administration, computer and device setup and maintenance, LAN and WAN networking, CCTV and access control, and advanced helpdesk.I am passionate about technology and its applications in different domains. I have successfully completed several Salesforce implementations, including a remote essential one, and earned multiple certifications, such as CCNA, MTCNA, MTCRE, and Chatter Basics. I have also received a certificate of appreciation for my sincere and effective contribution to achieving the company's objectives. My goal is to leverage my skills and knowledge to deliver high-quality IT services and solutions that meet the needs and expectations of my clients and stakeholders.