Actualmente me encuentro apoyando a empresas en temas de alineación de procesos, capacitaciones, detecciones GAP para operaciones, mientras encuentro mi siguiente reto laboral.

- Lead the design and implementation of scalable and resilient IT infrastructure solutions.- Developed and executed IT architecture strategies aligned with business objectives, ensuring scalability, security, and performance.- Directed a team of IT professionals, providing mentorship, coaching, and performance management to foster a high-performing culture. - Led cloud migration from on-prem to AWS and Azure environments demonstrating a strong understanding of cloud computing platforms, capabilities, system architecture and dimensioning based on demand and customer contracts demands. - Led software development program and application management for multiplatform scenarios, Java, PHP, Phyton SQL, over proprietary and open-source databases, Oracle, MSQL, MongoDB, PostgreSQL, MS Azure Cosmos including NO SQL databases.- Developed and led innovation office for Automation, AI, GenAI, and ML projects, generating Y2Y efficiencies per customer contracts.- Proven expertise in leveraging various programming languages and platforms, including but not limited to Java, Python, JavaScript, and C++, to build robust and scalable software applications. Experienced in working with different development frameworks and tools to streamline the development process and improve efficiency. Strong background in implementing best practices in software engineering and ensuring high-quality deliverables.- Implemented IT service management tools to automate support processes, track incidents and requests, and generate performance metrics.- Responsible for delivering end-user support services, including helpdesk support, desktop support, and software troubleshooting, ensuring timely resolution of issues and high customer satisfaction.- Lead digital office implementing AI, GenAI, automation, and efficiency programs to achieve company targets.

LeadingTransformación Digital, Customer Centricity, Operational Improvement, ICT Infrastructures, and Information Management & Analytics within Mexico UnitEstablish a business unit organization capable of satisfying customer needs and set up strategies according to management sales plan. Leading and maintaining current operations and procedural servicesAccomplished and maintained current operations and procedural servicesProject Management Office.Portfolio Management and project viability.Hiring and retaining human resources.Establishing objectives, operational guidelines, and defining action plans for identified problems.Project management - forecasting, budgeting, scheduling, and delivery time.Implementing strategic solutions to support customer needs in a timely manner.Annual budget control.Identifying new business opportunities and increasing the commercial area.

- Leading and executing global tools deployment across the Latin-American region supporting: - Managed Services, Network Roll out services, Engineering services - Field Service Operations- Implement delivery strategies and directives, including resource management allocating the right competence on projects for Operation Excellence.- Developed and drove profitability among customer contract commitments.

- - Spearheaded the establishment of a comprehensive Process & Tools organization within the Managed Services domain, bolstering support for Managed Services Operations flow.- Orchestrated the management of Managed Capacity and the delivery of Managed Services Engineering, ensuring seamless operations and efficient service delivery.- Demonstrated proficiency in discerning customer requirements and translating them into actionable strategies to enhance internal efficiency and drive operational excellence throughout the organization. This involved developing delivery strategies and directives, including resource management and allocation of appropriate competencies for projects.- Implemented a competence management framework tailored to align with business needs, ensuring optimal utilization of skills and expertise within the organization.- Led the transformation of operations and quality assurance processes within Engineering service delivery, fostering continuous improvement and adherence to industry standards.- Designed and optimized Managed Services activities in alignment with business objectives, effectively addressing identified needs and maximizing operational efficiency.- Successfully enhanced profitability through proactive management and fulfillment of customer contract commitments, solidifying relationships and driving business growth.

- Achieving efficient support for operational activities through the correct implementation of processes and tools.- Guarantee that WLA, operational global targets, and financial fulfillment associated with all Managed Services are delivered by the Managed Services Delivery Centre (GNOC).- Generating assessment programs and mitigating changes impacts over customer delivery.- Provided interface to other Ericsson organizations for all Managed Services delivery performance.- Serve as the primary interface to other Ericsson organizations for all Managed Services solutions and service quotations.- Securing operational readiness for new contracts or modified WLA scopes.- Implementing and driving continuous service improvement activities for all GNOC activities.

- Requirements Management- Development, Deployment & Maintenance- Product Management & Operational support- Managed Tools, Data & Processing into medium to long-term plans to strengthen the Consulting balance sheet by developing and maintaining Consulting Structural Assets.- Establishing and executing a detailed development plan for the design of work packages for the Performance Management tool according to overall directives outlined for Business Lines Consulting and System Integration Analysis