International Relations degree and more than ten years working with foreign trade, as well as in the area of customer service, acquired experience in the main routines in these areas. I hold the diploma of Technician in Business Administration from Sebrae School too. I own the advanced level of English and Spanish, the basic level of German and have good computer skills. I also have great knowledge in travel market, I am always updated with information from this segment, helping people, studying and planning. My basic features are: problem solving, communication, dynamism, proactivity and determination. I have great sociability and I am quite persuasive. I have the ability to think and react promptly and to adapt to challenging situations.