Working and studying post graduation in Science Digital Marketing and Analytics. • Meet, greet and assist all guests, contractors, and employees in a professional and friendly manner.• Ensuring accurate passes are issued, accurate information recorded, and relevant messages disseminated. • Prevent and deter unauthorized access to the site. • Fulfill any reasonable requests from the management team. • Maintain a client service approach to problem-solving and work with the Team Leader to achieve this.• Provide feedback to management regarding necessary changes and updates. • Display an outstanding level of customer service.• Take responsibility for problems that staff and visitors may have. • Answer telephone calls professionally and under the Assignment Instructions.• Achievements: Created a document with daily activities to facilitate new employee training.

• Coordinated marketing and design activities constantly liaising with external agencies and the senior manager. • Assisted the agencies editing print and digital marketing collaterals using Adobe Suite.• Managed the company’s social media channels (Facebook, Instagram and LinkedIn), planned social calendar and developed social campaigns according to specific seasons and promotions.• Supported the Marketing Manager in planning and developing effective marketing campaigns (traditional and digital). • Responsible for updating the website using their CMS platform (Wordpress). Updated products, descriptions, and marketing content acting as an online merchandiser. • Reported monthly KPI results and discussed future improvements with the team. Achievements: • Managed their e-commerce website from scratch together with the web agency and was responsible for overseeing their work and updating the web platform. • Created a new stock system for marketing materials and free gifts for customers and worked cross functionally with other departments to implement this new process.

• Supported in the creation, development and execution of marketing campaigns within an agency environment. • Provided marketing support for events and exhibitions as required.• Created and designed social and web content as well as print collateral using Adobe Suite. Achievements:• Successfully developed a marketing campaign that helped refugees to get their first local job.

Social and Sports Club •Provided excellent customer service and assisted clients and members with their needs quickly and efficiently face-to-face, via phone and email.•Identified and assessed customers’ queries to achieve satisfaction and targets.•Assisted with marketing, sales and events by providing current information about events, schedules, promotions and new products and services.•Created internal communication print collaterals and social content for marketing campaigns and eventual updates for current members.•Constantly liaised with other team members, suppliers and customers, collected payments and updated the CRM system.•Provided feedback to company management regarding challenges or customer concerns.Achievements: •Ensured the extra mile was taken in order to engage customers.•Created effective and compelling marketing collaterals together with external design agencies•Created a data sheet with all the relevant information for existing members.