Liam Manning-Barrett - Pib Apa Afp Email & Phone Number

Ballybofey, Dl, Ie

Ballybofey, Dl, Ie

Phoenix Group

Member Of The Board Of Directors

County Donegal, Ireland

A successful Short-term rental listing is the culmination of many interlinking processes. We take care of them all.Co-Host, was a holiday home and short-term rental property management business, specialising in Airbnb, servicing the Northwest region of Ireland. Co-Host also owned and operated Pierside Portsalon.I set up Co-Host Hospitality, to manage properties and Airbnb's for third-party owners and investors. - Responsibilities:Revenue, Yield & Distribution Strategies & ManagementMarket research to ensure the correct Travel Persona, Pricing ranges, and amenities for each property.Provide whole property & room renovation and refurb advice for clients.Marketing strategy based on above market research.Managed Properties using PMS to advertise units on Airbnb, social media, travel blogs, etc.Managed calendar to ensure bookings were up to date and ensure no double bookings etc.Customer Service with potential and confirmed customers.Managed Property cleaners and maintenance professionals.- Impact:Due to the success of The Cedars Airbnb, I was also asked about providing advice and consultancy to third-party property owners in the area. Eventually, due to demand, I started Co-Host Hospitality to provide this as a paid service as well as management.- Awards:Airbnb Superhost within 1 month.Invited to and joined the Airbnb Ambassador Program.

Portsalon, Donegal

Pierside Ltd, T/A Pierside Portsalon was a spun-off company from Co-Host Hospitality, that my wife and I set up to manage a restaurant that one of my Airbnb clients owned and asked us to take over.Pierside Portsalon was based in the former Pier Restaurant in the seaside town of Portsalon, Donegal. This was a seasonal seaside vacation destination, that is world-renowned for having the 2nd most beautiful beach in the world and was also mentioned in Derry Girls. We operated an evening restaurant, daytime Coffee Dock, and Restaurant Takeaway from our takeaway hatch.My wife ran Front-of-House and I managed the Kitchen, suppliers, and food production. During the summer peak season, we employed a team of 17 full-time and part-time employees. During the winter off-peak season, this was reduced to 6 employees.The restaurant won awards for our Fish and Chips, our Gluten-free and veggie/vegan options. We are very proud of what we accomplished and the employment we provided to the local area & economy.

Cork City, Co. Cork

Occasions. Occasions Event Management, Hettyfield, Douglas Cork City, Cork.Established in 1988, Occasions Event Management are award winning, market leaders in event management in Cork and the region, and a business that has been developing for the past 30 years.

Impact - Responsibility for the running of and selling the sold out Occasions Christmas Parties in 2017, 2018 & 2019. Over 3,500 guests joined us for the best Christmas parties in Cork.Duties Include - Planning an event from start to finishGenerating ideas for eventsManaging event budgetsSponsorship negotiationsManaging logistics and event venuesManaging service suppliersPutting together event marketing plans with help from a Marketing professional

Ballybofey Donegal

The Cedars Airbnb was a short-term rental business that I ran in my own home for 2.5 years, up until the Pandemic in 2020.I have a 5 bedroom house, of which I "Airbnb'ed" 4 of the bedrooms full-time. Due to the success of this business & demand from others, I set up Co-Host Hospitality, to manage properties and Airbnb's for third-party owners and investors. - Responsibilities:Market research to ensure the correct Travel Persona, Pricing ranges, and amenities for each bedroom.Marketing strategy based on above market research.Managed Properties using PMS to advertise units on Airbnb, social media, travel blogs, etc.Managed calendar to ensure bookings were up to date and ensure no double bookings etc.Customer Service with potential and confirmed customers.Managed Property cleaners and maintenance professionals.- Impact:Started with the intention of renting 1 private bedroom in our house, but due to demand, reviews, and professionalism, but also personal touches, I ended up renting out 4 private bedrooms instead. It became a full-time job, instead of a side hustle.I was also asked about providing advice and consultancy to third-party property owners in the area. Eventually, due to demand, I started Co-Host Hospitality to provide this as a paid service as well as management.- Awards:Airbnb Superhost within 1 month.Invited to and joined the Airbnb Ambassador Program.

County Donegal, Ireland

Technology Startup - Creating online Wedding Planning Platform - called Wedex. Currently supported by Enterprise Ireland and focusing on simplifying the wedding planning & booking process for both Suppliers & Couples.Responsibilities: As CTO I am advising The Wedding Experience Limited on Technical and Developmental Roadmap matters from concept, through development, to testing and launch stages.

European Hq, Cork City, Co. Cork

Title: TMA Support. Role: TMA for iOS/MacOS Technical Support TeamResponsibilities:Joined the Apple TMA (Team Manager Apprenticeship) Program.My other responsibilites include:•

Cork, County Cork, Ireland

This was a Remote / Work from Home position.Responsibilities:I primarily provide Technical Support for all Apple products to all Apple personal device customers.My other responsibilites include:• Technical Support for iOS/MacOS and other Apple supported devices, Account Security and Data Protection.• Hardware and software troubleshooting and diagnostics of iOS/MacOS devices• Apple Product Professional

Cork, County Cork, Ireland

6 Month rotation with the Fraud Prevention Specialist Team.Responsibilities:- Review and analyse simple – complex blocked Card Not Present orders to detect fraudulent activity- Cancel fraudulent orders and serve as a point of contact between customers, credit card banks, and shipping carriers where necessary - Analyse, identify, and communicate trends from exception reporting- Review credit issues and processes as necessary- Research and resolve Card Not Present chargeback disputes- Represents Apple with customers and partner organisations

Cork, County Cork, Ireland

6 month rotation with the AppleCare Enterprise Support team.Responsibilities:I primarily provide Technical Support for Apple products to all Corporate/Enterprise or an Educational Instuition.My other responsibilites include:• Technical Support for iOS/MacOS and other Apple supported devices and software, including Apple Pro Apps, X-Serve, MacOS Server)• Hardware and software troubleshooting and diagnostics of iOS/MacOS devices.

Cork, County Cork, Ireland

Responsibilities:I primarily provide Technical Support for all Apple products to all Apple personal device customers.My other responsibilites include:• Technical Support for iOS/MacOS and other Apple supported devices, Account Security and Data Protection.• Hardware and software troubleshooting and diagnostics of iOS/MacOS devices• Apple Product Professional

Cork, County Cork, Ireland

Responsibilities:I primarily provide Technical Support for Apple products to all Apple personal device customers.My other responsibilites include:• Technical Support for MacOS devices (iMac, MacBook, Mac Mini, Mac Pro)• Hardware and software troubleshooting and diagnostics of MacOS devices• Apple Product Professional

Cork, County Cork, Ireland

Responsibilities:I primarily provide Technical Support for Apple products to all Apple personal device customers.My other responsibilites include:• Technical Support for iOS device (iPhone, iPad, iPod)• Hardware and software troubleshooting and diagnostics of iOS• Apple Product Professional

Ashford Studios Ballyhenry, Ashford, Co. Wicklow Ireland

Battle Scene Stunt work for Seasons 3 - 5.Role included Archery, Swordsmanship, Harness Work, Physical long days.I got to appear in quite a few scenes and appeared in the Season 3 Worldwide Trailerhttp://www.take5productions.ca/productions_vikings.htmlhttp://www.ashfordstudios.com/home/4577728343

Gbts Helpdesk. Letterkenny, Co.Donegal

This was a role I developed within the business that didn’t exist before. I developed a New Hire and Induction process for our Team that was shortly after rolled out to the whole business.Responsibilities:My position involved coaching, assisting and training all new employees to my team and any individuals who do not meet their metrics. This involved reviewing all daily stats for my team as a whole and individually, to ensure that all performance and quality metrics are met or exceeded.My other responsibilites include:• Team Leader of the CC&QR Team.• Call Coaching.• Quality Assurance/Review.• Review the Reviewer (RTR).• ISO Audit preparation.• Standard Operating Procedure (SOP) Author & Database Curator for ISO 9001 Certification.• Subject Matter Expert (SME) in Quality/Call Handling.• Subject Matter Expert (SME) in Technical Support Troubleshooting.• Subject Matter Expert (SME) in Password Resets/Remote Access Support.

Gbts Helpdesk. Letterkenny, Co.Donegal

Responsibilities:Tier 2 Technical support:- Executive Support for C-class and senior level executives.- Dealing with clients in a friendly customer based manner - Handling escalated tickets via Remedy (recording issues, call backs, resolving and closing open tickets, etc.) - Helping new hires with issues and training - Creating troubleshoot documents to archive in the helpdesk manual

Gbts Helpdesk - Letterkenny, County Donegal, Ireland

Video Conference Administrator- Bridging video conference units with Pramerica, Prudential Financial and external companies - Setting up test meetings to ensure first time connection on day of meeting - Continuous liaison with counterparts in Prudential Financial and VC users all over the world - Handling weekly/monthly statistics and forwarding on to management/business partners - Testing Video Conference equipment within Pramerica Compiling system requirements for new VC rooms in Pramerica- Monitoring meetings - Troubleshooting connection issues - Assisting clients with Video Conference requests - Reaching out to desktop support team within Prudential Financial to ensure VC Mobile Carts are delivered to Conference Rooms for meetings- Creating Video Conference Training Manual and Checklist for future VC trainees

Gbts Helpdesk - Letterkenny, County Donegal, Ireland

Entry Level Role - Career Transition from Financial Services to IT Support within PGIM Ireland / Pramerica / Prudential Financial.I was employed as an Operations Representative for the Global Business and Technology Services Helpdesk. This is the IT Support division of Prudential Financial Inc. a U.S. multinational Insurance and Financial Corporation.Providing Technical Support for Prudential Financial Inc. clients. Support runs 24/7, 365 days year so night shifts and odd hours worked on a regular basis.Responsibilities:Tier 1 Technical support:- Password resets - Remote access issues - Software installations - Remote access to clients machine to solve issues - Dealing with clients in a friendly customer based manner - Handling tickets via Remedy (recording issues, correct escalation procedures, call backs, etc.) - Trained as a back up to support the expanding Video Conference unit within Pramerica

Annuities - Letterkenny, County Donegal, Ireland

As well as my Tier 2 responsibilities, I also* Handled several daily reports including capacity reports and work-flow management* Managed daily queue activity to assure all queues were completed to meet Service Level Agreements* Ensure associates completed daily objectives whilst maintaining compliance and business standards* “Ran-the-floor” answering questions regarding SOPs, systems, and processes on a daily basis* Developed and implemented several initiatives to increase Quality throughout the business unit* Developed and implemented several job aids and SOPs to increase business understanding for associates* Developed and implemented new processes and procedural improvements to improve client experience* Subject Matter Expert for several new business initiative in writing business requirements for system build* Recognized by peers and Management alike in exhibiting several leadership competencies

Annuities - Letterkenny, Co. Donegal

Tier 2 (Senior Operations Representative)Promoted for exceeding Quality Control and Productivity standards* Organized and provided Quality Control, Productivity and “Slippage” measures to management* Primary on all Quality Control on all Remittances in excess of $1 Million Dollars.* Trained class of new hires on in house systems, SOPs, phone skills

Annuities - Letterkenny, County Donegal, Ireland

Entry Level Role - I was employed as an Operations Representative for the Annuities, Retirement and Pensions Department of Prudential Financial Inc.Tier 1 (Operations Representative)* Exhibit full understanding of all SEC/FINRA regulations, procedures, and essential forms* Coordinate operations with Investment Professionals to increase business, sales, and clientele* Analysis of client, Investment Professional and Federal Document.* Remittance of Annuities and Pension Contributions.

Letterkenny

Full-Time on Summer months during my Uni years in UCD

Letterkenny, County Donegal, Ireland

Banqueting Staff for events, Weddings and Conferences

Professional Diploma In Financial Advice (Qfa)

Professional Certificate Financial Advice (Apa)

Professional Certificate In International Investment Fund Services (Afp)

Certificate Of Culinary Skills

Bachelor Of Arts (Ba)

Ilm Lvl 3

Nqemt

Fetac Level 5

Leaving Cert