Lb Santom Email & Phone Number

Denver, Colorado, United States

Oversaw business operations of the company.Developed procedures to enhance efficiency and growth.Ensured all personnel are properly trained and remained up to date on company policies. Maintained business relationships and high level of customer satisfaction.

Independence, Kansas, United States

Handled day to day management & growth of Departures, LLC.Directly managed a staff of 5 at the Independence, KS location.Acted as liaison between Cessna and our cleaning crew, attending all necessary meetings.Delegated work orders for the cleaning of private Cessna aircraft.Interviewed, hired, and trained new staff on wet wash, dry wash, cleaning of interior & exterior, as well as buffing, polishing, and sanding.Prospected for new business for the company, either by gaining new contracts, or upselling on services. Closely managed and trained our Washington DC location of the cleaning of commercial aircraft.

West Palm Beach, Florida, United States

As the Director of Training, I developed & implemented the official training manual and Online Training Academy for new employees of The Allen Groupe.Performed QC on all domestic locations for The Allen Groupe.Supervised training of new staff at all domestic locations.I organized our company’s detailing contracts with all domestic and international air shows.Attended all airshows and provided top notch detailing and customer service to our clients.Arranged product shipments and ensured timely delivery to air show sites.Maintained business relationships with top airplane manufacturer’s executives from companies such as Boeing, Cessna, Hawker BeechCraft, Airbus, and Gulfstream.Selected and managed team members attending event trips.Developed and maintained cost effective budgets for each air show.