Overseeing all operations, technical systems, and logistics, serving as client liaison, ensuring clients are well-taken care of and happy.Baroncini-Moe Executive Coaching focuses on counseling C-Suite executives and their teams in nonprofit, corporate, and higher education to transformed leadership skillsets, improved performance, and evolved soft skills. Specifically focused on developing empowered, effective, world-class leaders with potential to effect wide-scale, organizational… Show more Overseeing all operations, technical systems, and logistics, serving as client liaison, ensuring clients are well-taken care of and happy.Baroncini-Moe Executive Coaching focuses on counseling C-Suite executives and their teams in nonprofit, corporate, and higher education to transformed leadership skillsets, improved performance, and evolved soft skills. Specifically focused on developing empowered, effective, world-class leaders with potential to effect wide-scale, organizational change, through effective use of gold standard level assessments, developmental training, and executive coaching.Specializing in:➢ Guiding top-level executives to conquer the "brain junk” that's holding them back from achieving the next level of success, eliminating imposter syndrome, yielding more confident and impactful leaders, and easing executive career and job transitions, as well as consulting leaders on matters of mentorship, team management, general leadership, and self-awareness.➢ Coaching leadership teams to perform as a cohesive team working toward a shared, inspired goal.➢ Guiding organizations to foster a healthy organizational culture ➢ Consulting with organizations to identify talent with leadership potential and cultivate them for succession planning.Serving clients at Fortune 100 and startups, academic institutions and nonprofits. Clients include Amazon, Oracle, Walmart, Mastercard, Expedia, Eli Lilly & Company, Anthem, DHL, Anheuser-Busch InBev, Curl Magazine, Hello Fresh, Parsons The New School, Downtown Women’s Center, Union Station Homeless Services, The Lucas Museum of Narrative Art, and others. Show less

Solve customer problems with the Emarsys Marketing Platform using HTML, CSS, JavaScript, and the proprietary Emarsys Scripting Language code on Emarsys personalized advertising email templates and web recommendation widgets.Utilize the Zendesk Support Software to log and update support tickets to facilitate communication with clients.Coordinate communication with other departments, including marketing teams, and customer success managers.

Initiate proactive contact with end users in Western Hemisphere to renew annual support contracts.Coordinate communication with management, Sales, Operations, and IT departments to drive process and systems improvements and best practices.Maintain complete, accurate, and detailed records in database with contact information and notes of all interactions with clients.

Developed Wordpress websites for clients.Acted as liaison between other development staff and clients, explaining technical concepts and providing customer support and service throughout project process, resolving problems in a timely manner to the happiness of the client.

Unable to work during this time period. Engaged in home study of ASP, Java, and web development.

Provided technical service to Nortel clients in English, Spanish, and Italian, examining client contracts and organizing replacement part delivery and engineer assignment.