As an Operations Coordinator in AIM, I play a pivotal role in the successful delivery of Tailored Learning Solutions (TLS) training programs. I collaborate closely with the Sales team and other internal stakeholders to ensure seamless execution.•Project Management: I effectively manage project timelines, budgets, and resources to ensure the timely and cost-effective delivery of training programs.•Stakeholder Coordination: I liaise with key internal and external stakeholders, including clients, trainers, and vendors, to facilitate smooth communication and collaboration.•Logistics Management: I coordinate and manage various logistical aspects, such as venue bookings, accommodation arrangements, and equipment procurement, to ensure a seamless training experience.•Financial Management: I monitor and manage program budgets, process purchase orders and invoices, and ensure financial compliance.•Quality Assurance: I gather feedback and implement continuous improvement measures to enhance the quality of our training programs.•Customer Service: I provide exceptional customer service to both internal and external stakeholders, ensuring a positive and memorable experience.•Health and Safety Compliance: I prioritize the health and safety of all stakeholders by adhering to workplace health and safety regulations.Through my efforts, I contribute to the overall success of Scentia's training programs, ensuring client satisfaction and operational excellence.

As a Deployment Project Coordinator in Lexmark, I play a crucial role in ensuring the successful execution of printer deployment projects. My primary responsibilities include:•Procurement and Logistics: I efficiently manage the procurement process, coordinating and tracking hardware orders to meet project timelines. I oversee the timely delivery and shipment of printers to designated sites.•Customer and Technician Coordination: I collaborate closely with customers and installation technicians to schedule and execute deliveries, installations, returns, and disposals. I gather essential site survey data, device information, and installation-related details to ensure smooth operations.•Data Management and Inventory Control: I maintain accurate records of device information throughout their lifecycle, from shipment to final acceptance. I reconcile inventory and ensure that all installed devices are properly registered in Lexmark's asset management system.Through these efforts, I contribute to the overall success of our projects and enhance customer satisfaction.

As a Worldwide Competitive Intelligence Analyst at Lexmark International, I played a crucial role in gathering and analyzing competitive intelligence for Lexmark's supply chain. My key responsibilities included:•Competitive Intelligence Gathering: I systematically collected and organized data on competing vendors, including their ship-with-toner offerings, aftermarket prices, yields, distribution channels, promotions, and cost-per-page models.•Data Analysis and Insights: I analyzed the collected data to identify trends, opportunities, and potential threats. I synthesized the information and drew valuable insights to inform strategic decision-making.•Data Reporting and Dissemination: I ensured the timely delivery of accurate and comprehensive competitive intelligence reports, utilizing various tools and platforms to reach the relevant audience.•Ad-hoc Support: I promptly responded to ad-hoc requests and inquiries related to competitive intelligence, providing timely and relevant information.•Cross-Functional Collaboration: I fostered strong relationships with teams in both Cebu and Lexington, enabling effective communication and collaboration to achieve shared customer-focused goals.Through my efforts, I contributed to Lexmark's ability to stay competitive, make informed decisions, and maintain a strong position in the market.

As a Worldwide Sales & Marketing Supplies Product Analyst at Lexmark International, I played a pivotal role in managing and analyzing various aspects of Lexmark's supply chain, particularly focusing on Lexmark Supplies. My key responsibilities included:•Project Management: I effectively managed projects related to Lexmark Supplies, ensuring timely execution and achieving project objectives.•Data Analysis and Reporting: I analyzed supply chain data to identify trends, opportunities, and potential risks. I generated comprehensive reports to inform decision-making and optimize supply chain performance.•Bulk Return Program Management: I managed and maintained Lexmark's Bulk Return Program, ensuring efficient processing of returned supplies and maximizing recovery efforts.•Technical Documentation: I managed and translated Lexmark's ISO Yield Test Reports for Laser Printers, ensuring accurate and timely communication of technical information.•Global Support: I provided worldwide assistance and solutions for supply inquiries, resolving issues and providing guidance to customers and partners.•Marketing Communications: I created and disseminated worldwide marketing announcement letters, promoting new products, services, and initiatives.Through these responsibilities, I contributed to the overall efficiency and effectiveness of Lexmark's supply chain, ensuring the timely delivery of high-quality supplies to customers worldwide.

As a Technical Support Specialist at Lexmark International, I played a crucial role in providing technical support for color laser printers in North America. I was part of the pioneering team that established the Technical Support Service Department, contributing to the development of best practices and efficient support processes. My key responsibilities include:•Knowledge Transfer and Training: I developed and delivered training materials to new technical support agents, equipping them with the necessary knowledge and skills to provide effective support for color laser printers.•Customer Support: I provided exceptional customer support through various channels, including phone, email, and chat. I resolved customer issues efficiently and effectively, ensuring high levels of customer satisfaction.•Field Engineer Coordination: I coordinated with field engineers to provide detailed instructions and guidance on troubleshooting and repairing complex issues with both high-end and low-end color laser printers.•Service Scheduling: I scheduled and dispatched field engineers to customer sites when remote troubleshooting was unsuccessful, and the printer was still under warranty.Through my contributions, I helped to improve customer satisfaction, reduce resolution times, and enhance the overall quality of technical support services.

As a Technical Support Specialist at Sykes Asia, I provided technical support for AT&T DSL customers using Windows and Mac operating systems. My key responsibilities included:•Troubleshooting and Problem-Solving: I effectively diagnosed and resolved a wide range of internet connectivity issues, ensuring a seamless customer experience.•Customer Satisfaction: I prioritized customer satisfaction by providing clear, concise, and timely solutions to their technical problems. I aimed for first-call resolution whenever possible.•Field Service Coordination: I coordinated with field engineers to schedule on-site visits for complex issues that could not be resolved remotely.Through my technical expertise and strong customer service skills, I contributed to the overall customer satisfaction and operational efficiency of the team.