HR Leader for Amazon's S3 organization. Amazon S3 provides high scale, secure, durable object storage that scales elastically in the cloud, depended upon by government agencies, as well as companies like Pfizer, NASDAQ, Pinterest, and Netflix.

HR Leader for Amazon's S3 organization. Amazon S3 provides high scale, secure, durable object storage that scales elastically in the cloud, depended upon by government agencies, as well as companies like Pfizer, NASDAQ, Pinterest, and Netflix.

• Developed dynamic and forward-thinking talent management/recruiting strategy for both domestic and international PRA teams; partnered with business leaders to: o Identify critical roles worldwide, to enable the prioritization of succession planning, retention strategies, and talent management; o Create detailed competency models, to guide hiring/promotional decisions; o Structure and implement annual, organization-wide talent discussions, to ensure top talent is globally recognized, developed, and challenged and underperformers are identified;• Became subject matter expert in Eli Lilly’s dynamic, complex, and heavily matrixed PRA organization.

• Led and developed team of HR Assistants focused on communication, compliance, and customer experience.• Leveraged data to drive operational decisions.• Chosen as part of project team charged with redesigning worldwide CS HR structure to drive efficiency and enable strategy.• Played critical role in redesign’s change management process by drafting organization communications.• Partnered with business leaders to develop talent, manage risk, and implement both strategy and process: supported 400+ clients.• Managed network-wide variable compensation program.

• Selected as part of four-member HR team to launch Amazon's first virtual CS site, which grew 400% in six months.• Established site HR reporting used to analyze attrition, payroll defects, new location progress, etc.• Led New Hire Orientations, onboarding over 200 new employees across both Kentucky and Washington in one quarter.• Originated role as front-line employee relations support, responding to client queries, creating site-wide communications, and supporting Operations partners.

• Grew Commercial and Office Services accounts during recession, retaining clients and garnering repeat business by partnering with clients to understand business needs.• Drove new business by initiating sales calls and client visits.• Staffed 9,000-hour project, involving 40+ contract workers requiring security clearances, in under four weeks: interviewed 200+ candidates, independently researched and contracted with background check services, and manually created optimal schedules for employees. • Led franchise’s successful application for self-insurance, preparing office for comprehensive state audit; self-insurance decreased franchise’s operating costs by reducing payment to Washington Labor and Industries.

• Provided staffing support: screened and deployed candidates, managed Commercial accounts, and drafted client correspondence.• Created and implemented standard office A/R policy; designed and organized effective initiative to reward clients for positive paying practices and reduced A/R by approximately 30% in two months.