Lisa Hobbs Email & Phone Number

Portsmouth, NH

• As part of the Agile Program Office, served as a Change Agent and Agile Scrum Coach for all levels of the Organization.
• Piloted Leadership Agility Model as Scrum Master for Application Environments leadership team, responsible for teaching Agile practices to the Senior Director and his direct reports, promoting a sense of team and.
• Collaborated with other Scrum Masters to promote the Leadership Agility model developed with Application Environments to three other leadership teams across GDS.
• Coached GDS SLT through creation and refinement of their high priority outcomes resulting in alignment of all eight leaders on the six themes that will drive work for all of GDS beginning in January of 2021.
• Co-Facilitated activities with all leaders across GDS to refine our updated Transformational Path, increasing engagement and promoting buy-in across all of GDS.
• Served as lead for ‘Enterprise Agility’ initiative, creating processes and experiments to promote Agility across GDS resulting in process improvements for scaling work for Value Streams, promoting common language and.

Dover, NH

• Served as IT Project Manager and Agile Scrum Coach for multiple Document Solutions Initiatives. Responsible for coordination of IT Resources and coaching of teams in Agile adoption.
• Served as Scrum Master to team of up to 8 developers responsible for implementing document publishing on a new cloud architecture that went into production as scheduled in Q2 of 2018.
• Served as Project Management and Agile mentor for 2016 TDP Forms Rules project team, effectively guiding them from product planning through implementation and helped them exceed expectations for their project rotation.
• Served as Project Manager and Scrum Master for the construction phase of the $1.3M eSign for Safeco Integration project which exceeded both financial and implementation targets.
• Served as Project Management and Agile mentor for 2015 TDP eForms project team (a Safeco Integration initiative), coaching the team in Agile practices, improving their efficiency and throughput, resulting in a.
• Served as Scrum coach for Document Solutions department, teaching teams and senior managers about the Scrum framework and Agile Manifesto Values and Principles.

• Responsible for leading Production Support, Monthly Release and Continuous Development Systems team for eService application. Mentored and directed a team of 6 analysts on all aspects of production support and.
• Successfully transitioned three systems and development teams to an Agile Scrum framework resulting in better relationships across business, systems and IT, faster time to market, and more team throughput.
• Presented and promoted Agile principles and lessons learned to senior managers to promote Agile adoption across the Distribution Systems organization.
• Successfully implemented a closed loop process that analyzed, prioritized and implemented fixes for issues coming in through the Opinion Lab feedback channel.
• Researched, analyzed, proposed and implemented an initiative geared toward creating a configurable framework for affinity handling in eService (PATS) that reduced time to market for partnership implementations from 22.
• Served as Agile Coach for FIN Account Level Billing R1.9 project team resulting in the team delivering their initiative on time and within budget.

• Responsible for requirements analysis and web page design for external client projects. Worked directly with clients in stakeholder interviews to gather requirements for their web site designs. Created wireframes and.
• Designed and implemented business analysis process for a growing professional services team resulting in better requirements gathering and improved client satisfaction.
• Drafted and completed more than 20 functional specifications consistently on time contributing to the timely delivery of sites and increased Ektron revenue.
• Mentored junior business analysts on Ektron’s development methodology resulting in consistency of documentation and efficiencies across the development organization.

• Worked as product owner on an Agile community which included prioritizing backlog work through iterations
• Developed Use Cases for the new portal offering
• Developed Agile stories and acceptance criteria for Portal development community
• Led analysis for Portal development community which included working directly with other communities within the project
• Mentored new team members on Agile methodologies

• Managed a team of up to 7 systems analysts including full time employees and contract workers
• Defect triage for the Mid-Tier Services team including troubleshooting issues to identify the appropriate resource for resolution
• Worked with analyst team to identify build efficiencies through automation testing and coordinated resolution through the development pipeline
• Designed, customized and maintained Sharepoint sites for individual teams within the technology organization
• Contributed to the development of a more efficient change control/work intake process

• Participated in the documentation of the Test Strategy for the Talent Planning initiative for Bank of America client
• Documented test cases for Talent Planning applications
• Managed defect triage for the client facing web initiative including troubleshooting defects to aid in the determination of root cause
• Performed data mining for all client facing web test cases
• Performed data mining and participated in the review process for the client facing tutorials
• Created and distributed reports for senior management on testing progress

• Created Use Cases for design sessions for the new web platform
• Documented UI and Functional Specification documents for payroll related service modules
• Participated in development estimation exercise for key project deliverables
• Documented Test Strategy for client facing web functional testing
• Documented Test Plans for individual service modules
• Assisted in tool setup for the FeB Voyager testing initiative

• Documented requirements for Implementation as part of a practice wide initiative to move to a new payroll platform
• Applied strategies developed as part of the Small Market Payroll platform to aid in the design of payroll configuration
• Attended configuration training on the HR Access application

• Designed Internal Operations Processes for improved operational efficiency related to funding
• Managed product improvement for role scoping initiative resulting in better security options available to clients and internal users via eWorkplace
• Developed requirements and design specifications for web upgrades associated with the Role Scoping initiative resulting in new service modules, improved search capability and improved web performance for client and.
• Designed and documented specifications for service modules for client specific general ledger mapping. This increased our ability to sell the existing product offering to larger payroll clients within the small market.
• Trained/mentored new analysts to the Small Market Payroll team

• Designed and tested product improvement for integrated Non-Discrimination Testing interface, including Web screen UI specifications, interface specifications and report specifications
• Designed process improvements for the Single Client Feed interface which is used throughout Fidelity’s practices including DC and Health and Insurance
• Documented requirements for on going product enhancements and bug fixes for Small Market Payroll
• Designed a strategy to allow for flexibility in the product offering by flagging pay elements to be displayed and available on the UI
• Trained/mentored new analysts to the Small Market Payroll team

• Designed product components for start up Small Market Payroll initiative
• Analyzed and compiled market research data to assist in decision making process for Small Market Payroll product offering
• Designed and executed test cases for the new Small Market Payroll product
• Provided functional/technical support for operations and implementation teams