Laura Biberdorf Email & Phone Number

Winterset, Ia, Us

West Des Moines, Iowa, United States

* Precisely request dwell time compensation per contracted terms resulting in an average of 920K in yearly revenue. * Accurately maintain and update over 90+ customers contracted detention terms and support documents. * Track and trace 30+ weekly load assignments to ensure accuracy and delivery of time-sensitive freight. * Collaborate with team members in a fast-paced environment to meet daily demands and handle challenging issues.

Lenexa, Ks

• Developed and implemented innovative techniques using digital media to increase new hires’ understanding of supported software and department-specific processes. • Collaborated with the main stakeholders, published five custom training eLearning exercises and facilitated on-going program development.

Lenexa, Ks

• Set department goals and performed monthly analytics to track customer call trends resulting in overall product improvement efforts across multiple departments. • Key communicator with department executives concerning customer call trends, providing recommendations for product development on behalf of users.• Successfully built and maintained relationships with service providers, dealers, and customers.• Lead a staff of 8-10 customer care representatives while exceeding customer service standards. • Defined and implemented operational policies and procedures related to training, process improvement and problem identification, tracking, documentation, and distribution. • Efficiently performed personnel actions/decisions, hiring, performance reviews and disciplinary actions.

Lenexa, Ks

• Provided exceptional support and thorough problem resolution for company-built software applications and platforms; troubleshot complex issues and advised the customer on appropriate action.• Maintained composure and patience in the face of difficult customer situations.• Provided one-on-one training and classroom training for new clients.• Produced technical documentation for non-technical users.• Performed end-user software testing, updated/created Customer test plans and provided acute accuracy of defects and recreations steps promptly.

Clive, Ia

• Performed daily cash reconciliation, which included counting cash drawers and making daily cash and check bank deposits.• Forecast cash needs to stay within store daily/weekly regulations.• Tracked cash drawer over and shorts ensuring management and loss prevention received timely updates.• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.• Completed weekly schedules according to payroll policies.• Trained all new customer service and cash office personnel on store procedures and policies.

Bachelor’S Degree, Business Administration And Management, Emphasis In Human Resources, 3.91

Bs, Accounting

Finance Accounting